No, this sounds like it has nothing to do with Outlook itself but that your
pst-file happens to be on a location on your hard disk that is physically
"broken".
Before anything else, create a new pst-file in Outlook (File-> New-> Outlook
Data File...) and copy (do not use move) the content from your original
pst-file to the newly created one. Close Outlook and you should be able to
make a backup of the newly created pst-file (unless your hard disk has any
more bad sectors).
You can then start with troubleshooting the hard disk for errors. HP support
probably has some tools for this which you can use to determine if it is
really a hardware issue. If so, ask them about getting a replacement.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"Lon" <(E-Mail Removed)> wrote in message
news:E8F5E1B6-B78B-4971-BB88-(E-Mail Removed)...
> I have an HP laptop running Windows XP and have Outlook 2003. I have
> never
> been able to get a backup of this file. I backup to an external Maxtor
> hard
> drive. I formerly used Retrospect Express HD and everything on the
> computer
> would backup except Outlook.pst. I recently switched my backup software
> to
> Symantec's Norton 360 and the same occurs. During backup I have Outlook
> closed. I make sure no other processes are using Outlook. I have turned
> off
> virus checking and firewall software, all to no avail. I tried copying
> the
> Outlook.pst file directly to the hard drive (without using backup
> software)
> and I get a message: "Cannot copy Outlook: The request could not be
> performed
> because of an I/O device error."
> I tried copying the Outlook.pst to another computer via my home network
> and
> it wouldn't allow it either.
> Could the problem be the size of the file? It is 712,273 KB.
> Please help!
> --
> Lon
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