Thank you Rocky, but I had to turn off system restore
before
proceeding with the Symantec instructions. Now I can go
back no further than now, what do I do? I'm getting
desperate!

ORIGINAL QUESTION - Posted April 10 1.22PM;

Symantec advise SYSTEM STATE/REGISTERY back up before
>> removing virus W32 HLLW gaobot RF. Back up error
>> reads;Could not access portions of directory System
>> State\COM+ Class Registration database.You May not have
>> permission to open file, or directory may be missing or
>> damaged.Critical files that make up System State were
not
>> successfully backed up. Restoring this backup set will
>> cause system failure. The operation did not
successfully
>> complete.Please help me.I have no idea what to do next,
>> and don't want to 'kill' my daughter's laptop.

I think you're misunderstanding Symantec. You wouldn't want to backup your
system state prior to running a virus removal tool.

Here are their instructions:

"System Restore option in Windows Me/XP
Users of Windows Me and Windows XP should temporarily turn off System
Restore. Windows Me/XP uses this feature, which is enabled by default, to
restore the files on your computer in case they become damaged. If a virus,
worm, or Trojan infects a computer, System Restore may back up the virus,
worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from
modifying System Restore. Therefore, antivirus programs or tools cannot
remove threats in the System Restore folder. As a result, System Restore has
the potential of restoring an infected file on your computer, even after you
have cleaned the infected files from all the other locations.

Also, in some cases, online scanners may detect a threat in the System
Restore folder even though you scanned your computer with an antivirus
program and did not find any infected files."

Don't forget to turn system restore back on AFTER you are certain that you
have removed the virus.

Rocky


"Jackie" <(E-Mail Removed)> wrote in message
news:1b06801c41fa8$c74e9800$(E-Mail Removed)...
> Thank you Rocky, but I had to turn off system restore
> before
> proceeding with the Symantec instructions. Now I can go
> back no further than now, what do I do? I'm getting
> desperate!
>
> ORIGINAL QUESTION - Posted April 10 1.22PM;
>
> Symantec advise SYSTEM STATE/REGISTERY back up before
> >> removing virus W32 HLLW gaobot RF. Back up error
> >> reads;Could not access portions of directory System
> >> State\COM+ Class Registration database.You May not have
> >> permission to open file, or directory may be missing or
> >> damaged.Critical files that make up System State were
> not
> >> successfully backed up. Restoring this backup set will
> >> cause system failure. The operation did not
> successfully
> >> complete.Please help me.I have no idea what to do next,
> >> and don't want to 'kill' my daughter's laptop.
>