Symantec advise SYSTEM STATE/REGISTERY back up before
removing virus W32 HLLW gaobot RF. Back up error
reads;Could not access portions of directory System
State\COM+ Class Registration database.You May not have
permission to open file, or directory may be missing or
damaged.Critical files that make up System State were not
successfully backed up. Restoring this backup set will
cause system failure. The operation did not successfully
complete.Please help me.I have no idea what to do next,
and don't want to 'kill' my daughter's laptop.

Good news: To backup your 'system state' - which includes the registry - all
you need to do is to create a restore point.

Rocky

"Jackie" <(E-Mail Removed)> wrote in message
news:1aea801c41f39$91ca2ec0$(E-Mail Removed)...
> Symantec advise SYSTEM STATE/REGISTERY back up before
> removing virus W32 HLLW gaobot RF. Back up error
> reads;Could not access portions of directory System
> State\COM+ Class Registration database.You May not have
> permission to open file, or directory may be missing or
> damaged.Critical files that make up System State were not
> successfully backed up. Restoring this backup set will
> cause system failure. The operation did not successfully
> complete.Please help me.I have no idea what to do next,
> and don't want to 'kill' my daughter's laptop.

Thank you, but I had to turn off system restore before
proceeding with the Symantec instructions. Now I can go
back no further than now, what do I do? I'm getting
desperate!

>-----Original Message-----
>Good news: To backup your 'system state' - which
includes the registry - all
>you need to do is to create a restore point.
>
>Rocky
>
>"Jackie" <(E-Mail Removed)> wrote in
message
>news:1aea801c41f39$91ca2ec0$(E-Mail Removed)...
>> Symantec advise SYSTEM STATE/REGISTERY back up before
>> removing virus W32 HLLW gaobot RF. Back up error
>> reads;Could not access portions of directory System
>> State\COM+ Class Registration database.You May not have
>> permission to open file, or directory may be missing or
>> damaged.Critical files that make up System State were
not
>> successfully backed up. Restoring this backup set will
>> cause system failure. The operation did not
successfully
>> complete.Please help me.I have no idea what to do next,
>> and don't want to 'kill' my daughter's laptop.
>
>.
>