just like an virus, when it is quarantined it basically means a "bubble" is
placed around it and it cannot spread its venim anymore. It is basically
taken out of commission. You can still send it off in an email, it is only
quarantined on your computer. The anti virus/malware program will not allow
you to open it but it does allow you to email it. (where you are sending it
ie a virus check company, etc- I am sure they have mega protection up when
they receive these files)
If it is a false positive (and you know that for a fact) you can take it out
of quarantine and it goes back to where it came out of.
Sometimes the OS or a program actually needs that file to work so when you
quarantine it you might have problems with your OS or the program. the best
thing is to see what happens on your computer to see what starts to act
funky.
Also once in quarantine the best practice is to do a search and see if
anyone knows of a cleaner to clean the file. Some virus protections if they
cannot clean it they just quarantine it and you need to do some
investigating on the internet to find a way to actually clean or replace
this particular file.
In this case you can actually send it to AVG through your program.
I know you have the suite but in there in "Help"/Technical Support and read
on how to send a file to AVG. If you are not sure how to send it you can
just send them the path and they will explain how to send it to them.
robin
"Alan D" <(E-Mail Removed)> wrote in message
news:80C9B6AE-FFFD-41D4-89E6-(E-Mail Removed)...
>
>
> "Robinb" wrote:
>
>> Alan, send the file to AVG and they will check it out.
>
> Done that this morning, Robin. I also scanned the quarantined file at
> virustotal and they all found nothing (including Ewido, so AVG may have
> already fixed it).
>
> As a general point - maybe you or someone else can tell me Robin? When a
> file is quarantined, is it changed or 'sterilised' in any way? It seems
> odd
> that I can simply attach it to an email and send it off to AVG if it had
> really been infected. If it really were infected, wouldn't the email
> antivirus checker prevent me from sending it?
>
> Similarly, the file I sent to Virustotal was the quarantined file. (It
> seemed daft to release it first). Is that the right thing to do?
>
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