AVG 8 Free fails to update with message about failing to contact the update
server.
Update server given as in Tools/Advanced is
http://guru.avg.com/softw/80free/update/

Connection is via router and cable.
Never a problem with AVG Free 7.5 which I've gone back to for now.

Suggestions please.

Henry

>> AVG 8 Free fails to update with message about failing to contact the
>> update server.
>> Update server given as in Tools/Advanced is
>> http://guru.avg.com/softw/80free/update/
>>
>> Connection is via router and cable.
>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>>
>> Suggestions please.
>>
>> Henry
>
>
> I get a Forbidden when trying to access that url direct. That means it
> expects an ID from AVG 8 in order to update. If you can't connect via
> AVG's update routine, it's probably not providing the correct ID.
>
> The following speculative solution is based on the assumption that the
> problem is not a bug in AVG but arises from your system's configuration in
> some way. If you still have AVG 7.5 on your machine, ie, inactivated, not
> uninstalled, it's possible that the update routine sends the AVG 7.5 ID -
> depends on how the path to the ID is written and/or what registry keys are
> used. Try uninstalling both AVG 7.5 and 8 (I assume you have the install
> files available), then reinstall AVG 8 and try again. You may have to do a
> through registry clean, I don't know how well AVG's uninstall works.
>
> If the above works, let us know.
>

For the record :-
Downloaded installation file.
AVG 8 Free claimed to remove 7 when installed so I let it.
Updates gave message
"The connection with the update server has failed"
Found update files, downloaded to disc and updated from them.

Tried a repair from the installation file but no change.
Uninstalled AVG 8 Free via its utility.

Installed AVG 7.5 Free from magazine CD.
Updated several times to get to latest state.

Asked here for help and Kurt responded

Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
Re-installed AVG 8 Free from previously download file.
Update problem persists.

Help!!

Henry

Is your firewall blocking the update server? The only system I have seen the
problem on is on dial-up which I kinda expect since it is not connected. I
have helped install several times and they all removed 7 fine and installed.
It sounds like you may have something blocking it...


"Dragon" <(E-Mail Removed)> wrote in message
news:_XFSj.109794$(E-Mail Removed)...
>>> AVG 8 Free fails to update with message about failing to contact the
>>> update server.
>>> Update server given as in Tools/Advanced is
>>> http://guru.avg.com/softw/80free/update/
>>>
>>> Connection is via router and cable.
>>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>>>
>>> Suggestions please.
>>>
>>> Henry
>>
>>
>> I get a Forbidden when trying to access that url direct. That means it
>> expects an ID from AVG 8 in order to update. If you can't connect via
>> AVG's update routine, it's probably not providing the correct ID.
>>
>> The following speculative solution is based on the assumption that the
>> problem is not a bug in AVG but arises from your system's configuration
>> in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
>> not uninstalled, it's possible that the update routine sends the AVG 7.5
>> ID - depends on how the path to the ID is written and/or what registry
>> keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have the
>> install files available), then reinstall AVG 8 and try again. You may
>> have to do a through registry clean, I don't know how well AVG's
>> uninstall works.
>>
>> If the above works, let us know.
>>
>
> For the record :-
> Downloaded installation file.
> AVG 8 Free claimed to remove 7 when installed so I let it.
> Updates gave message
> "The connection with the update server has failed"
> Found update files, downloaded to disc and updated from them.
>
> Tried a repair from the installation file but no change.
> Uninstalled AVG 8 Free via its utility.
>
> Installed AVG 7.5 Free from magazine CD.
> Updated several times to get to latest state.
>
> Asked here for help and Kurt responded
>
> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> Re-installed AVG 8 Free from previously download file.
> Update problem persists.
>
> Help!!
>
> Henry
>
>

"Woody" <(E-Mail Removed)> wrote in message
news:YkJSj.8181$(E-Mail Removed)...
> Is your firewall blocking the update server?

Sounds logical so no surprises I looked at that
Connection is cable broadband via router
Problem persists with or without a firewall on and with or without Spybot
resident on.
Have a query on the AVG free forum waiting for a reply.

Henry

"Dragon" <(E-Mail Removed)> wrote in message
news:e%JSj.96296$(E-Mail Removed)...
> "Woody" <(E-Mail Removed)> wrote in message
> news:YkJSj.8181$(E-Mail Removed)...
>> Is your firewall blocking the update server?
> Sounds logical so no surprises I looked at that
> Connection is cable broadband via router
> Problem persists with or without a firewall on and with or without
> Spybot resident on.
> Have a query on the AVG free forum waiting for a reply.

Try running the AVGUPD.EXE file from the AVG8 program folder.
Try this update server:
guru1.grisoft.cz
See the firewall info here:
AVG 8.0 Free Edition FAQ » Update:
http://free.grisoft.com/ww.faq.num-1243#faq_1243

-jen

"Wolf Kirchmeir" <(E-Mail Removed)> wrote in message
news:481b9b05$0$24657$(E-Mail Removed)...
> Dragon wrote:
> [snipped tale of woe and my speculations]
>> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
>> Re-installed AVG 8 Free from previously download file.
>> Update problem persists.
>>
>> Help!!
>>
>> Henry
>>
>>
>
> Thanks for the added info, now I know my speculation is wrong.
>
> Sorry, I can't think of anything else it might be. Wish you better luck on
> AVG's forum.
>
> --
> wolf k.
On recommendation from the forum, uninstalled Ashampoo firewall and updates
now work.
Presume a conflict somewhere as setting rules in Ashampoo firewall or even
switching it off did not help.

Thanks to all who made suggestions

Henry

Dragon wrote:
> "Wolf Kirchmeir" <(E-Mail Removed)> wrote in message
> news:481b9b05$0$24657$(E-Mail Removed)...
>> Dragon wrote:
>> [snipped tale of woe and my speculations]
>>> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
>>> Re-installed AVG 8 Free from previously download file.
>>> Update problem persists.
>>>
>>> Help!!
>>>
>>> Henry
>>>
>>>
>> Thanks for the added info, now I know my speculation is wrong.
>>
>> Sorry, I can't think of anything else it might be. Wish you better luck on
>> AVG's forum.
>>
>> --
>> wolf k.
> On recommendation from the forum, uninstalled Ashampoo firewall and updates
> now work.
> Presume a conflict somewhere as setting rules in Ashampoo firewall or even
> switching it off did not help.
>
> Thanks to all who made suggestions
>
> Henry
>
>
I installed over avg 7 yesterday in a test partition. It updated this
morning with no problem except there isn't any notification it's doing
so. I'm using Zone Alarm, no problem. ZA asks permission if it needs to,
as far as I know it won't block unless a site has been previously
blacklisted. I'll test for a few more days and if all ok I'll update my
working partition.
Dave Cohen

"Dave Cohen" <(E-Mail Removed)> wrote in message
news:lEkTj.2339$cD3.604@trndny02...
> I installed over avg 7 yesterday in a test partition. It updated this
> morning with no problem except there isn't any notification it's doing so.
> I'm using Zone Alarm, no problem. ZA asks permission if it needs to, as
> far as I know it won't block unless a site has been previously
> blacklisted. I'll test for a few more days and if all ok I'll update my
> working partition.
> Dave Cohen
I initially installed over 7.5.
The Ashampoo free firewall did not ask permission for anything to do with
AVG
Following advice from the AVG forum I manually added rules to give all the
executables in the AVG folder full permission but still the update failed.
Same situation with the firewall switched off.
Only uninstalling it cleared the problem.
Now using XP firewall (and a router) having found out how to get XP to allow
access to my little network.

Henry

On May 2, 2:47*pm, "Woody" <TheD...@pond.net> wrote:
> Is your firewall blocking the update server? The only system I have seen the
> problem on is on dial-up which I kinda expect since it is not connected. I
> have helped install several times and they all removed 7 fine and installed.
> It sounds like you may have something blocking it...
>
> "Dragon" <qz39dragon.trapb...@ntlworld.com> wrote in message
>
> news:_XFSj.109794$(E-Mail Removed)...>>> AVG 8 Free fails toupdate with message about failing to contact the
> >>> update server.
> >>> Update server given as in Tools/Advanced is
> >>>http://guru.avg.com/softw/80free/update/
>
> >>> Connection is via router and cable.
> >>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>
> >>> Suggestions please.
>
> >>> Henry
>
> >> I get a Forbidden when trying to access that url direct. That means it
> >> expects an ID from AVG 8 in order to update. If you can't connect via
> >> AVG's update routine, it's probably not providing the correct ID.
>
> >> The following speculative solution is based on the assumption that the
> >> problem is not a bug in AVG but arises from your system's configuration
> >> in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
> >> not uninstalled, it's possible that the update routine sends the AVG 7.5
> >> ID - depends on how the path to the ID is written and/or what registry
> >> keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have the
> >> install files available), then reinstall AVG 8 and try again. You may
> >> have to do a through registry clean, I don't know how well AVG's
> >> uninstall works.
>
> >> If the above works, let us know.
>
> > For the record :-
> > Downloaded installation file.
> > AVG 8 Free claimed to remove 7 when installed so I let it.
> > Updates gave message
> > "The connection with the update server has failed"
> > Found update files, downloaded to disc and updated from them.
>
> > Tried a repair from the installation file but no change.
> > Uninstalled AVG 8 Free via its utility.
>
> > Installed AVG 7.5 Free from magazine CD.
> > Updated several times to get to latest state.
>
> > Asked here for help and Kurt responded
>
> > Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> > Re-installed AVG 8 Free from previously download file.
> > Update problem persists.
>
> > Help!!
>
> > Henry

Having the same problem... LOOKS like AVG Free 8 is a bust. I
download the updates from the AVG siteand tried to upload directly
from my harddrive... NO luck... the update function will not work...
but I'm sure its not a firewall problem. Since there is no support
for the free version... we will just have to wait for a fix or go
somewhere else for virus protection.
STEVE

>Having the same problem... LOOKS like AVG Free 8 is a bust. I
>download the updates from the AVG siteand tried to upload directly
>from my harddrive... NO luck... the update function will not work...
>but I'm sure its not a firewall problem. Since there is no support
>for the free version... we will just have to wait for a fix or go
>somewhere else for virus protection.
>STEVE

Looks like you may have missed my solution.
Repeated below.
The forum mentioned is at http://freeforum.avg.com/
You have to register to be able to post.
.........
On recommendation from the forum, uninstalled Ashampoo firewall and updates
now work.
I initially installed over 7.5.
The Ashampoo free firewall did not ask permission for anything to do with
AVG
Following advice from the AVG forum I manually added rules to give all the
executables in the AVG folder full permission but still the update failed.
Same situation with the firewall switched off.
Only uninstalling it cleared the problem.
Now using XP firewall (and a router) having found out how to get XP to allow
access to my little network.
...........

Henry