Running Access 2003.

A Client installed a new HP 5940 last Friday. The "paper size"
defaults to 8.5 by 14 (& we haven't figured out a way to change
it to 8.5 by 11) for Avery 8161 = 20 labels per page.

Called HP tech support which sounded like an Asian Call Center = difficult
to understand & problem NOT solved.

I realize it might be an HP problem. Has anyone encountered, & solved, this?

TIA - Bob

Hi Bob,

I had a similar problem for a client some years ago. If I remember
correctly, I was able to fix it by going to the particular printer's setup
via the control panel, where I was able to select the correct default paper
size.

One other time, I had to create a new 'form' to allow a printer to print on
continuous label stock (of odd size, e.g. 1" by 4"). Again, trying to think
back, I believe that I did this by File...Server Properties from the
"Printers and Faxes" window accessed via Control Panel. From there, you can
define a new custom paper size. (that's in case 8.5 x 11 doesn't show up for
option #1, above)

Good luck,

Ed

"Bob Barnes" wrote:

> Running Access 2003.
>
> A Client installed a new HP 5940 last Friday. The "paper size"
> defaults to 8.5 by 14 (& we haven't figured out a way to change
> it to 8.5 by 11) for Avery 8161 = 20 labels per page.
>
> Called HP tech support which sounded like an Asian Call Center = difficult
> to understand & problem NOT solved.
>
> I realize it might be an HP problem. Has anyone encountered, & solved, this?
>
> TIA - Bob

Ed - THANK you.

I'll send this info to the Client & have them try it.

Bob

"Ed B" wrote:

> Hi Bob,
>
> I had a similar problem for a client some years ago. If I remember
> correctly, I was able to fix it by going to the particular printer's setup
> via the control panel, where I was able to select the correct default paper
> size.
>
> One other time, I had to create a new 'form' to allow a printer to print on
> continuous label stock (of odd size, e.g. 1" by 4"). Again, trying to think
> back, I believe that I did this by File...Server Properties from the
> "Printers and Faxes" window accessed via Control Panel. From there, you can
> define a new custom paper size. (that's in case 8.5 x 11 doesn't show up for
> option #1, above)
>
> Good luck,
>
> Ed
>
> "Bob Barnes" wrote:
>
> > Running Access 2003.
> >
> > A Client installed a new HP 5940 last Friday. The "paper size"
> > defaults to 8.5 by 14 (& we haven't figured out a way to change
> > it to 8.5 by 11) for Avery 8161 = 20 labels per page.
> >
> > Called HP tech support which sounded like an Asian Call Center = difficult
> > to understand & problem NOT solved.
> >
> > I realize it might be an HP problem. Has anyone encountered, & solved, this?
> >
> > TIA - Bob