Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.

On Feb 8, 4:52 am, "Neil Green" <nrgreen...@optusnet.com.au> wrote:
> Hi
> My daughter has a job with a large company and every
> time I get an email from her Avast flags it as a
> virus.
> I know these emails are clean.
> How can I tell Avast that her email address is OK?
> I've checked the help files and Googled without luck,
> maybe I don't know where to look.
> Thanks in advance.
> Neil.

==========
What is the EXACT message that Avast displays?

On Fri, 8 Feb 2008 21:52:48 +1100, "Neil Green"
<(E-Mail Removed)> wrote:

>Hi
>My daughter has a job with a large company and every
>time I get an email from her Avast flags it as a
>virus.
>I know these emails are clean.
>How can I tell Avast that her email address is OK?
>I've checked the help files and Googled without luck,
>maybe I don't know where to look.
>Thanks in advance.
>Neil.

I see two options:

Send an email to (E-Mail Removed)

and/or

Check the Avast forum where you'll get better response

http://forum.avast.com

HTH,

BoB

"Duh_OZ" <(E-Mail Removed)> wrote in message
news:b31dbcdc-5b69-4569-b4de-(E-Mail Removed)...
> On Feb 8, 4:52 am, "Neil Green"
> <nrgreen...@optusnet.com.au> wrote:
>> Hi
>> My daughter has a job with a large company and
>> every
>> time I get an email from her Avast flags it as a
>> virus.
>> I know these emails are clean.
>> How can I tell Avast that her email address is OK?
>> I've checked the help files and Googled without
>> luck,
>> maybe I don't know where to look.
>> Thanks in advance.
>> Neil.
>
> ==========
> What is the EXACT message that Avast displays?

I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.

On Sun, 10 Feb 2008 06:44:00 +1100 Neil Green wrote:

>
> "Duh_OZ" <(E-Mail Removed)> wrote in message
> news:b31dbcdc-5b69-4569-b4de-(E-Mail Removed)...
> > On Feb 8, 4:52 am, "Neil Green"
> > <nrgreen...@optusnet.com.au> wrote:
> >> Hi
> >> My daughter has a job with a large company and
> >> every
> >> time I get an email from her Avast flags it as a
> >> virus.
> >> I know these emails are clean.
> >> How can I tell Avast that her email address is OK?
> >> I've checked the help files and Googled without
> >> luck,
> >> maybe I don't know where to look.
> >> Thanks in advance.
> >> Neil.
> >
> > ==========
> > What is the EXACT message that Avast displays?
>
> I can't recall, but the siren sounds and it asks me to
> delete/ignore etc.
> I tell it to ignore it and get the email OK, but it's
> annoying me.
>
You could drop the mail into the Virus Chest, quarantining it. Open the Chest
to see what Avast calls the virus. You could then look for it at
<http://forum.avast.com/> or register (free) to post a question. You could
also possibly ask your daughter to send a test email which you could forward
to (E-Mail Removed) to be checked for a false positive.
--
Ernie B.

Communication: The art of moving an idea from one mind to another, hopefully
without distortion.

Neil Green wrote:

> My daughter has a job with a large company and every time I get an
> email from her Avast flags it as a virus.

Does her email contain one of those silly v-card signatures? Any links
in the message? Hidden image calls in the HTML?

--
-bts
-plain text is for email; HTML is for web pages

"Beauregard T. Shagnasty"
<(E-Mail Removed)> wrote in message
news:28orj.211393$(E-Mail Removed)...
> Neil Green wrote:
>
>> My daughter has a job with a large company and
>> every time I get an
>> email from her Avast flags it as a virus.
>
> Does her email contain one of those silly v-card
> signatures? Any links
> in the message? Hidden image calls in the HTML?
>
> --
> -bts
> -plain text is for email; HTML is for web pages

None of that, the emails are plain text, no
attachments.
The only thing I can think of is her email address,
which is:
(E-Mail Removed)
Maybe Avast doesn't trust the ".x." part of the
address?

Neil Green wrote:

> I can't recall, but the siren sounds and it asks me to
> delete/ignore etc.

Strenge. Usually. If avast! is not sure it says the mail is
"suspicous". If it says it's a virus it usually is!
--
Lars-Erik - http://www.osterud.name - ICQ 7297605

Neil Green wrote:

> "Beauregard T. Shagnasty" wrote:
>> Neil Green wrote:
>>> My daughter has a job with a large company and every time I get an
>>> email from her Avast flags it as a virus.
>>
>> Does her email contain one of those silly v-card signatures? Any
>> links in the message? Hidden image calls in the HTML?
>
> None of that, the emails are plain text, no attachments. The only
> thing I can think of is her email address, which is:
> (E-Mail Removed)
> Maybe Avast doesn't trust the ".x." part of the address?

name.x.surname is a legitimate construct for an email address.

Read the source of the email and look for any other odd stuff that may
be buried in there.

--
-bts
-Friends don't let friends drive Vista

"Neil Green" <(E-Mail Removed)> wrote in message
news:47ae0282$0$20842$(E-Mail Removed)...
>
> "Duh_OZ" <(E-Mail Removed)> wrote in message
> news:b31dbcdc-5b69-4569-b4de-(E-Mail Removed)...
>> On Feb 8, 4:52 am, "Neil Green" <nrgreen...@optusnet.com.au> wrote:
>>> Hi
>>> My daughter has a job with a large company and every
>>> time I get an email from her Avast flags it as a
>>> virus.
>>> I know these emails are clean.
>>> How can I tell Avast that her email address is OK?
>>> I've checked the help files and Googled without luck,
>>> maybe I don't know where to look.
>>> Thanks in advance.
>>> Neil.
>>
>> ==========
>> What is the EXACT message that Avast displays?
>
> I can't recall, but the siren sounds and it asks me to delete/ignore etc.
> I tell it to ignore it and get the email OK, but it's annoying me.
>

My guess is Avast! is complaining about white space in the subject.
Easily fixable if true, but pure conjecture on my part.



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