Because NOT UNDERSTANDING, is not a problem. Microsoft, and other companies,
are not computer software instructors. You "ARE" expected to learn. Every
program has a help file. The operating system has an "extensive" help
section. There are many books and web sites you can use for tutorials.
Allow the customer service reps to handle the "real" problems (of which
there are more than just a handful), caused by people who screw up their
computers.
"heather" <(E-Mail Removed)> wrote in message
news:0de301c37bd0$71736db0$(E-Mail Removed)...
> my question is why is it so difficult to find a toll free
> customer service number so that the people that don't
> understand their computers or the programs can be walked
> through how to do things?
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