Autopreviw shows text but mail blank

's Computer Specifications

In outlook 2003 i have autopreview turn on. I have an email and the auto
preview shows text in the email. However when i open the email or preview it
there is no text. How can i see the text that is in the autopreview.

's Computer Specifications

davcon666 <(E-Mail Removed)> wrote:

> In outlook 2003 i have autopreview turn on. I have an email and the
> auto preview shows text in the email. However when i open the email
> or preview it there is no text. How can i see the text that is in the
> autopreview.

I believe that if the message is a multipart message with one part HTML and
one part Plain Text, the autopreview will show you the plain text portion
while the Reading Pane (or the open message) will show the HTML portion. If
that HTML portion is empty, or if the font settings are such that the font
color and the background color are the same, you won't see anything there.
RIght-click in the open mesasge and choose Select All. Do you see anything
then?
--
Brian Tillman [MVP-Outlook]

's Computer Specifications

Right click and select all on mail shows nothing. If you right click and
select source the following is displayed.

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii"></HEAD>
<BODY></BODY></HTML>

As said before the fist 3 lines show in the autopreview still.

's Computer Specifications

davcon666 <(E-Mail Removed)> wrote:

> Right click and select all on mail shows nothing. If you right click
> and select source the following is displayed.
>
> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
> <HTML><HEAD>
> <META http-equiv=Content-Type content="text/html;
> charset=us-ascii"></HEAD> <BODY></BODY></HTML>

This pretty clearly indicates that the item is a multipart item whose HTML
portion is empty but whose text part contains something. Autopreview is
showing the text portion but the Reading Pane is showing the HTML. This
appears to be a sender issue.
--
Brian Tillman [MVP-Outlook]

's Computer Specifications

How do you create a multipart item so i can check with sender. Can you set
outlook reading pain to show the text part so i can see the full message.

's Computer Specifications

davcon666 <(E-Mail Removed)> wrote:

> How do you create a multipart item so i can check with sender.

That would be something the sender would know. S/he is the one that created
the message.

> Can you set outlook reading pain to show the text part so i can see the
> full message.

No. However, there's a handy tool called PocketKnife Peek
(http://www.xintercept.com/pkpeek.htm) that can show you the parts of the
message.
--
Brian Tillman [MVP-Outlook]

's Computer Specifications

Thanks Brian for all your help.

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