Thank you Microsoft for installing the occasional updates to my Windows XP
but I'll be more thankful if they also explain how to use what they have
already installed.

They installed on my machine something called: *Windows Malicious Software
Removal Tool* which made me vary happy as my Symantec AV found few things it
has quarantined but it says it can't remove them and I was hoping the
Microsoft tool can remove them.

So I am looking for this Microsoft removal tool that was supposedly
installed on my machine but I don't know where they put it !

Does any one knows where is it?
And how to use it once I find it?

Many thanks
Janet

"janet-m" <janet-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thank you Microsoft for installing the occasional updates to my Windows XP
> but I'll be more thankful if they also explain how to use what they have
> already installed.
>
> They installed on my machine something called: *Windows Malicious Software
> Removal Tool* which made me vary happy as my Symantec AV found few things
> it has quarantined but it says it can't remove them and I was hoping the
> Microsoft tool can remove them.
>
> So I am looking for this Microsoft removal tool that was supposedly
> installed on my machine but I don't know where they put it !
>
> Does any one knows where is it?
> And how to use it once I find it?
>
> Many thanks
> Janet
>

Microsoft® Windows Malicious Software Removal Tool (KB890830)
http://www.microsoft.com/downloads/d...displaylang=en

Symantec public forums
http://community.norton.com/norton/

You should find an answer if you post your
quarantined question in the appropriate forum for your product.

--
JS
http://www.pagestart.com

When installed via AU, the MSRT simply downloads, runs, and then goes away.
There's a MSRT log, if you'd like to examine it.

Is your Symantec subscription current?


janet-m wrote:
> Thank you Microsoft for installing the occasional updates to my Windows XP
> but I'll be more thankful if they also explain how to use what they have
> already installed.
>
> They installed on my machine something called: *Windows Malicious Software
> Removal Tool* which made me vary happy as my Symantec AV found few things
> it
> has quarantined but it says it can't remove them and I was hoping the
> Microsoft tool can remove them.
>
> So I am looking for this Microsoft removal tool that was supposedly
> installed on my machine but I don't know where they put it !
>
> Does any one knows where is it?
> And how to use it once I find it?
>
> Many thanks
> Janet

Regarding Symantec:
You are right, it is not current already for few months because I have
joined the provider <Rogers.com> and I'll get from them Symantec AV for free
in the next few days.

But I am more interested in the MSRT.

Is it not a tool that the customer, (me) can use ?
Or it simply installs and vanish?

And if it vanishes after installation, or can't be used by me, then what's
the MSRT all about?

Thanks for your reply
Janet







"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> When installed via AU, the MSRT simply downloads, runs, and then goes
> away. There's a MSRT log, if you'd like to examine it.
>
> Is your Symantec subscription current?
>
>
> janet-m wrote:
>> Thank you Microsoft for installing the occasional updates to my Windows
>> XP
>> but I'll be more thankful if they also explain how to use what they have
>> already installed.
>>
>> They installed on my machine something called: *Windows Malicious
>> Software
>> Removal Tool* which made me vary happy as my Symantec AV found few things
>> it
>> has quarantined but it says it can't remove them and I was hoping the
>> Microsoft tool can remove them.
>>
>> So I am looking for this Microsoft removal tool that was supposedly
>> installed on my machine but I don't know where they put it !
>>
>> Does any one knows where is it?
>> And how to use it once I find it?
>>
>> Many thanks
>> Janet
>

Please read
http://www.microsoft.com/security/ma...e/default.aspx

janet-m wrote:

> Regarding Symantec:
> You are right, it is not current already for few months because I have
> joined the provider <Rogers.com> and I'll get from them Symantec AV for free
> in the next few days.
>
> But I am more interested in the MSRT.
>
> Is it not a tool that the customer, (me) can use ?
> Or it simply installs and vanish?
>
> And if it vanishes after installation, or can't be used by me, then what's
> the MSRT all about?
>
> Thanks for your reply
> Janet
>
>
>
>
>
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>>When installed via AU, the MSRT simply downloads, runs, and then goes
>>away. There's a MSRT log, if you'd like to examine it.
>>
>>Is your Symantec subscription current?
>>
>>
>>janet-m wrote:
>>
>>>Thank you Microsoft for installing the occasional updates to my Windows
>>>XP
>>>but I'll be more thankful if they also explain how to use what they have
>>>already installed.
>>>
>>>They installed on my machine something called: *Windows Malicious
>>>Software
>>>Removal Tool* which made me vary happy as my Symantec AV found few things
>>>it
>>>has quarantined but it says it can't remove them and I was hoping the
>>>Microsoft tool can remove them.
>>>
>>>So I am looking for this Microsoft removal tool that was supposedly
>>>installed on my machine but I don't know where they put it !
>>>
>>>Does any one knows where is it?
>>>And how to use it once I find it?
>>>
>>>Many thanks
>>>Janet
>>
>
>

> Regarding Symantec:
> You are right, it is not current already for few months...

Don't need to know anything else, girlfriend.

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


janet-m wrote:
> Regarding Symantec:
> You are right, it is not current already for few months because I have
> joined the provider <Rogers.com> and I'll get from them Symantec AV for
> free
> in the next few days.
>
> But I am more interested in the MSRT.
>
> Is it not a tool that the customer, (me) can use ?
> Or it simply installs and vanish?
>
> And if it vanishes after installation, or can't be used by me, then what's
> the MSRT all about?
>
>> When installed via AU, the MSRT simply downloads, runs, and then goes
>> away. There's a MSRT log, if you'd like to examine it.
>>
>> Is your Symantec subscription current?
>>
>> janet-m wrote:
>>> Thank you Microsoft for installing the occasional updates to my Windows
>>> XP
>>> but I'll be more thankful if they also explain how to use what they have
>>> already installed.
>>>
>>> They installed on my machine something called: *Windows Malicious
>>> Software
>>> Removal Tool* which made me vary happy as my Symantec AV found few
>>> things
>>> it
>>> has quarantined but it says it can't remove them and I was hoping the
>>> Microsoft tool can remove them.
>>>
>>> So I am looking for this Microsoft removal tool that was supposedly
>>> installed on my machine but I don't know where they put it !
>>>
>>> Does any one knows where is it?
>>> And how to use it once I find it?
>>>
>>> Many thanks
>>> Janet

Many many thanks to all the wonderful people who replied to my call and
tried to help.
I thought that the MSRT is the magic wand to do the job for me but I can't
even get to see the MSRT.

This all is way over what I know... so I'll pack the machine and take it to
the shop and hopefully they know what to do with it.

Funny that except those notices from Symantec , once every 8.00 PM,
reminding me that I have those viruses quarantined, I have no other problem
that I can see in the machine, but what do I know.

Many thanks again
Janet







"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
>> Regarding Symantec:
>> You are right, it is not current already for few months...
>
> Don't need to know anything else, girlfriend.
>
> Back-up any personal data (none of which should be considered 100%
> trustworthy at this point) then do a format & clean install of Windows.
> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
> this!
>
> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>
> After the clean install, you'll have the equivalent of a "new computer" so
> take care of everything on the following page before otherwise connecting
> the machine to the internet or a network and before using a USB key that
> isn't brand-new or hasn't been freshly formatted:
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/com...nced/xppc.mspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/micro...5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/micro...66ae41add7dd2b
>
> Also see:
>
> Steps To Help Prevent Spyware
> http://www.microsoft.com/security/spyware/prevent.aspx
>
> Steps to Help Prevent Computer Worms
> http://www.microsoft.com/security/worms/prevent.aspx
>
> Avoid Rogue Security Software!
> http://www.microsoft.com/security/antivirus/rogue.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> janet-m wrote:
>> Regarding Symantec:
>> You are right, it is not current already for few months because I have
>> joined the provider <Rogers.com> and I'll get from them Symantec AV for
>> free
>> in the next few days.
>>
>> But I am more interested in the MSRT.
>>
>> Is it not a tool that the customer, (me) can use ?
>> Or it simply installs and vanish?
>>
>> And if it vanishes after installation, or can't be used by me, then
>> what's
>> the MSRT all about?
>>
>>> When installed via AU, the MSRT simply downloads, runs, and then goes
>>> away. There's a MSRT log, if you'd like to examine it.
>>>
>>> Is your Symantec subscription current?
>>>
>>> janet-m wrote:
>>>> Thank you Microsoft for installing the occasional updates to my Windows
>>>> XP
>>>> but I'll be more thankful if they also explain how to use what they
>>>> have
>>>> already installed.
>>>>
>>>> They installed on my machine something called: *Windows Malicious
>>>> Software
>>>> Removal Tool* which made me vary happy as my Symantec AV found few
>>>> things
>>>> it
>>>> has quarantined but it says it can't remove them and I was hoping the
>>>> Microsoft tool can remove them.
>>>>
>>>> So I am looking for this Microsoft removal tool that was supposedly
>>>> installed on my machine but I don't know where they put it !
>>>>
>>>> Does any one knows where is it?
>>>> And how to use it once I find it?
>>>>
>>>> Many thanks
>>>> Janet
>

You're welcome

--
JS
http://www.pagestart.com



"janet-m" <janet-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Many many thanks to all the wonderful people who replied to my call and
> tried to help.
> I thought that the MSRT is the magic wand to do the job for me but I can't
> even get to see the MSRT.
>
> This all is way over what I know... so I'll pack the machine and take it
> to the shop and hopefully they know what to do with it.
>
> Funny that except those notices from Symantec , once every 8.00 PM,
> reminding me that I have those viruses quarantined, I have no other
> problem that I can see in the machine, but what do I know.
>
> Many thanks again
> Janet
>
>
>
>
>
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>>> Regarding Symantec:
>>> You are right, it is not current already for few months...
>>
>> Don't need to know anything else, girlfriend.
>>
>> Back-up any personal data (none of which should be considered 100%
>> trustworthy at this point) then do a format & clean install of Windows.
>> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
>> this!
>>
>> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>>
>> After the clean install, you'll have the equivalent of a "new computer"
>> so take care of everything on the following page before otherwise
>> connecting the machine to the internet or a network and before using a
>> USB key that isn't brand-new or hasn't been freshly formatted:
>>
>> 5 steps to help protect your new computer before you go online
>> http://www.microsoft.com/protect/com...nced/xppc.mspx
>>
>> Other helpful references include:
>>
>> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
>> (after a clean install)
>> http://groups.google.com/group/micro...5afa8ed33e121c
>>
>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>> clean install)
>> http://groups.google.com/group/micro...66ae41add7dd2b
>>
>> Also see:
>>
>> Steps To Help Prevent Spyware
>> http://www.microsoft.com/security/spyware/prevent.aspx
>>
>> Steps to Help Prevent Computer Worms
>> http://www.microsoft.com/security/worms/prevent.aspx
>>
>> Avoid Rogue Security Software!
>> http://www.microsoft.com/security/antivirus/rogue.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> janet-m wrote:
>>> Regarding Symantec:
>>> You are right, it is not current already for few months because I have
>>> joined the provider <Rogers.com> and I'll get from them Symantec AV for
>>> free
>>> in the next few days.
>>>
>>> But I am more interested in the MSRT.
>>>
>>> Is it not a tool that the customer, (me) can use ?
>>> Or it simply installs and vanish?
>>>
>>> And if it vanishes after installation, or can't be used by me, then
>>> what's
>>> the MSRT all about?
>>>
>>>> When installed via AU, the MSRT simply downloads, runs, and then goes
>>>> away. There's a MSRT log, if you'd like to examine it.
>>>>
>>>> Is your Symantec subscription current?
>>>>
>>>> janet-m wrote:
>>>>> Thank you Microsoft for installing the occasional updates to my
>>>>> Windows
>>>>> XP
>>>>> but I'll be more thankful if they also explain how to use what they
>>>>> have
>>>>> already installed.
>>>>>
>>>>> They installed on my machine something called: *Windows Malicious
>>>>> Software
>>>>> Removal Tool* which made me vary happy as my Symantec AV found few
>>>>> things
>>>>> it
>>>>> has quarantined but it says it can't remove them and I was hoping the
>>>>> Microsoft tool can remove them.
>>>>>
>>>>> So I am looking for this Microsoft removal tool that was supposedly
>>>>> installed on my machine but I don't know where they put it !
>>>>>
>>>>> Does any one knows where is it?
>>>>> And how to use it once I find it?
>>>>>
>>>>> Many thanks
>>>>> Janet
>>
>
>