I can only retrieve my mail at start up. I can't get mail when I click on
Send/Receive or automatically. I only get an error message when I click on
Send/Receive...no other time. It says that an error has occured and to check
the details below...but there is nothing below.

Any suggestions/help?

Thanks for letting me know that.

"Gary VanderMolen" wrote:

> Unfortunately, Windows Mail can't be reinstalled without reinstalling
> all of Vista. That's why recommend trying Windows Live Mail when
> you have a major issue with Windows Mail.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Linda Rider" <(E-Mail Removed)> wrote in message news:56F30C3B-B49B-4EDF-A940-(E-Mail Removed)...
> > This occurred after a virus and all software was deleted. I have not yet
> > reinstalled the antivirus software.
> >
> > It has been ongoing for a month, but I was in the hospital part of the time
> > so didn't get around to getting it fixed or reinstalling the software...just
> > have been putting up with it.
> >
> > I might give Live Mail a try...thanks.
> >
> > "Gary VanderMolen" wrote:
> >
> >> That symptom can be caused by interference from an antivirus
> >> program. Which antivirus are you running?
> >> As a minimum, email scanning in the antivirus should be turned off,
> >> although that may not be sufficient to eliminate all bad effects.
> >> In a worst case scenario, your antivirus may need to be uninstalled.
> >>
> >> Email scanning in any antivirus should be disabled, for reasons
> >> explained here:
> >> http://thundercloud.net/infoave/tuto...ning/index.htm
> >>
> >> If no improvement after disabling email scanning, consider upgrading
> >> to Windows Live Mail, because it is less prone to suffering bad effects
> >> from overly intrusive antivirus programs:
> >> http://download.live.com/wlmail
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
> >> >I can only retrieve my mail at start up. I can't get mail when I click on
> >> > Send/Receive or automatically. I only get an error message when I click on
> >> > Send/Receive...no other time. It says that an error has occured and to check
> >> > the details below...but there is nothing below.
> >> >
> >> > Any suggestions/help?
> >>
>

I tried Windows Live Mail, but when I open the e-mail box it is still Windows
Mail with no change.

"Gary VanderMolen" wrote:

> That symptom can be caused by interference from an antivirus
> program. Which antivirus are you running?
> As a minimum, email scanning in the antivirus should be turned off,
> although that may not be sufficient to eliminate all bad effects.
> In a worst case scenario, your antivirus may need to be uninstalled.
>
> Email scanning in any antivirus should be disabled, for reasons
> explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> If no improvement after disabling email scanning, consider upgrading
> to Windows Live Mail, because it is less prone to suffering bad effects
> from overly intrusive antivirus programs:
> http://download.live.com/wlmail
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
> >I can only retrieve my mail at start up. I can't get mail when I click on
> > Send/Receive or automatically. I only get an error message when I click on
> > Send/Receive...no other time. It says that an error has occured and to check
> > the details below...but there is nothing below.
> >
> > Any suggestions/help?
>

You're very welcome.

--
Gary VanderMolen, MS-MVP (Mail)


"Linda Rider" <(E-Mail Removed)> wrote in message news:EB4D7EDA-04D1-4D8B-A137-(E-Mail Removed)...
> Thanks for letting me know that.
>
> "Gary VanderMolen" wrote:
>
>> Unfortunately, Windows Mail can't be reinstalled without reinstalling
>> all of Vista. That's why recommend trying Windows Live Mail when
>> you have a major issue with Windows Mail.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Linda Rider" <(E-Mail Removed)> wrote in message news:56F30C3B-B49B-4EDF-A940-(E-Mail Removed)...
>> > This occurred after a virus and all software was deleted. I have not yet
>> > reinstalled the antivirus software.
>> >
>> > It has been ongoing for a month, but I was in the hospital part of the time
>> > so didn't get around to getting it fixed or reinstalling the software...just
>> > have been putting up with it.
>> >
>> > I might give Live Mail a try...thanks.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> That symptom can be caused by interference from an antivirus
>> >> program. Which antivirus are you running?
>> >> As a minimum, email scanning in the antivirus should be turned off,
>> >> although that may not be sufficient to eliminate all bad effects.
>> >> In a worst case scenario, your antivirus may need to be uninstalled.
>> >>
>> >> Email scanning in any antivirus should be disabled, for reasons
>> >> explained here:
>> >> http://thundercloud.net/infoave/tuto...ning/index.htm
>> >>
>> >> If no improvement after disabling email scanning, consider upgrading
>> >> to Windows Live Mail, because it is less prone to suffering bad effects
>> >> from overly intrusive antivirus programs:
>> >> http://download.live.com/wlmail
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
>> >> >I can only retrieve my mail at start up. I can't get mail when I click on
>> >> > Send/Receive or automatically. I only get an error message when I click on
>> >> > Send/Receive...no other time. It says that an error has occured and to check
>> >> > the details below...but there is nothing below.
>> >> >
>> >> > Any suggestions/help?
>> >>
>>

There should have been a clear difference between Windows Mail
and Windows Live Mail. What is the name of the shortcut you are
clicking on?

--
Gary VanderMolen, MS-MVP (Mail)


"Linda Rider" <(E-Mail Removed)> wrote in message news:510BF7B6-CC4A-4AF7-87AA-(E-Mail Removed)...
>I tried Windows Live Mail, but when I open the e-mail box it is still Windows
> Mail with no change.
>
> "Gary VanderMolen" wrote:
>
>> That symptom can be caused by interference from an antivirus
>> program. Which antivirus are you running?
>> As a minimum, email scanning in the antivirus should be turned off,
>> although that may not be sufficient to eliminate all bad effects.
>> In a worst case scenario, your antivirus may need to be uninstalled.
>>
>> Email scanning in any antivirus should be disabled, for reasons
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> If no improvement after disabling email scanning, consider upgrading
>> to Windows Live Mail, because it is less prone to suffering bad effects
>> from overly intrusive antivirus programs:
>> http://download.live.com/wlmail
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
>> >I can only retrieve my mail at start up. I can't get mail when I click on
>> > Send/Receive or automatically. I only get an error message when I click on
>> > Send/Receive...no other time. It says that an error has occured and to check
>> > the details below...but there is nothing below.
>> >
>> > Any suggestions/help?
>>

Windows Live Messenger...There is no shortcut titled Windows Live Mail.

"Gary VanderMolen" wrote:

> There should have been a clear difference between Windows Mail
> and Windows Live Mail. What is the name of the shortcut you are
> clicking on?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Linda Rider" <(E-Mail Removed)> wrote in message news:510BF7B6-CC4A-4AF7-87AA-(E-Mail Removed)...
> >I tried Windows Live Mail, but when I open the e-mail box it is still Windows
> > Mail with no change.
> >
> > "Gary VanderMolen" wrote:
> >
> >> That symptom can be caused by interference from an antivirus
> >> program. Which antivirus are you running?
> >> As a minimum, email scanning in the antivirus should be turned off,
> >> although that may not be sufficient to eliminate all bad effects.
> >> In a worst case scenario, your antivirus may need to be uninstalled.
> >>
> >> Email scanning in any antivirus should be disabled, for reasons
> >> explained here:
> >> http://thundercloud.net/infoave/tuto...ning/index.htm
> >>
> >> If no improvement after disabling email scanning, consider upgrading
> >> to Windows Live Mail, because it is less prone to suffering bad effects
> >> from overly intrusive antivirus programs:
> >> http://download.live.com/wlmail
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
> >> >I can only retrieve my mail at start up. I can't get mail when I click on
> >> > Send/Receive or automatically. I only get an error message when I click on
> >> > Send/Receive...no other time. It says that an error has occured and to check
> >> > the details below...but there is nothing below.
> >> >
> >> > Any suggestions/help?
> >>
>

You should not have installed Messenger, unless you have a definite
need for it. Do this: Go to Control Panel, Programs and Features, click
on Windows Live Essentials, then select Uninstall. Uninstall Messenger.
Then look in your Downloads to see if you still have wlsetup-web.exe.
If you have it, run it, otherwise download from
http://download.live.com/wlmail
Be sure to select the Mail module when installing.

--
Gary VanderMolen, MS-MVP (Mail)


"Linda Rider" <(E-Mail Removed)> wrote in message news:AF3C3CE8-FF7E-4931-9B7E-(E-Mail Removed)...
> Windows Live Messenger...There is no shortcut titled Windows Live Mail.
>
> "Gary VanderMolen" wrote:
>
>> There should have been a clear difference between Windows Mail
>> and Windows Live Mail. What is the name of the shortcut you are
>> clicking on?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Linda Rider" <(E-Mail Removed)> wrote in message news:510BF7B6-CC4A-4AF7-87AA-(E-Mail Removed)...
>> >I tried Windows Live Mail, but when I open the e-mail box it is still Windows
>> > Mail with no change.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> That symptom can be caused by interference from an antivirus
>> >> program. Which antivirus are you running?
>> >> As a minimum, email scanning in the antivirus should be turned off,
>> >> although that may not be sufficient to eliminate all bad effects.
>> >> In a worst case scenario, your antivirus may need to be uninstalled.
>> >>
>> >> Email scanning in any antivirus should be disabled, for reasons
>> >> explained here:
>> >> http://thundercloud.net/infoave/tuto...ning/index.htm
>> >>
>> >> If no improvement after disabling email scanning, consider upgrading
>> >> to Windows Live Mail, because it is less prone to suffering bad effects
>> >> from overly intrusive antivirus programs:
>> >> http://download.live.com/wlmail
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Linda Rider" <Linda (E-Mail Removed)> wrote in message news:86B41BBC-1A00-4738-8DE3-(E-Mail Removed)...
>> >> >I can only retrieve my mail at start up. I can't get mail when I click on
>> >> > Send/Receive or automatically. I only get an error message when I click on
>> >> > Send/Receive...no other time. It says that an error has occured and to check
>> >> > the details below...but there is nothing below.
>> >> >
>> >> > Any suggestions/help?
>> >>
>>