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Point taken, though I think it's a tiny bit picky, especially as your "Not
quite" comment didn't offer any clarification for the OP at all, and as there's nowhere in the interface that calls automatic name checking "auto resolution". Telling him to turn off auto completion and use auto resolution instead would have left him totally confused (and me)  I don't see that itmatters whether or not he sees my solution as a separate feature, so long as it works for him. Users don't tend to think "which feature shall I use and what's it called?". They think "what steps do I need to follow to get this damn thing working as I expect". I wouldn't suggest turning auto complete off anyway, as it's a very useful feature in it's own right, and doesn't stop you from using auto resolution (I still prefer to call it automatic name checking). Edited version of my original post below for the benefit of the OP: AUTO COMPLETE IS more of a recently used list than a look-up list. INSTEAD, if you type "kr" and leave it at that BY CLICKING IN THE BODY OF THE MESSAGE OR IN ANOTHER NAME FIELD, RATHER THAN ON ANY OF THE SUGGESTIONS, the letters should get a red underline after a while, and you can then right click and get a full list. Alternatively, just put in kr, and then CLICK send WITHOUT CLICKING ON ANY OF THE AUTO COMPLETE SUGGESTIONS. So long as you have "Automatic name checking" enabled in Tools>Options>E-mail Options>Advanced E-mail Options you should be prompted with a full list when you hit send. Mark "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)... >I agree. You asked what is more helpful. I suspect that what is more >helpful is to provide complete information that you are suggesting he use a >different feature and how to invoke it. Most users do not know that both >features exist and get the two confused all the time. He will likely not >even discover autoresolution unless he turns autocompletion off since >autocompletion kicks in immediately and is hard to override unless you know >how. > -- > Russ Valentine > [MVP-Outlook] > "Mark R Penn" <(E-Mail Removed)> wrote in message > news:%(E-Mail Removed)... >> Exactly - auto completion doesn't do what he wants, so I described the >> alternatives. >> >> Q - "I can't get my car to do more than 40mph in second gear. It's really >> frustrating, I need to go faster; please help". >> >> Two possible answers: >> >> "You won't get it to go faster as 2nd gear doesn't support that" >> >> or >> >> "Second gear won't do it, but try 3rd and then 4th, that should do what >> you want". >> >> Which is the most helpful? >> >> Mark >> >> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >> news:%23$(E-Mail Removed)... >>> Not quite. You are describing autoresolution. >>> The original poster was asking about autocompletion. >>> The two features are completely different. >>> -- >>> Russ Valentine >>> [MVP-Outlook] >>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>> news:(E-Mail Removed)... >>>> It's more of a recently used list than a look-up list. >>>> >>>> If you type "kr" and leave it at that, the letters should get a red >>>> underline after a while, and you can then right click and get a full >>>> list. >>>> >>>> Alternatively, just put in kr, and then send. So long as you have >>>> "Automatic name checking" enabled in Tools>Options>E-mail >>>> Options>Advanced E-mail Options you should be prompted with a full list >>>> when you hit send. >>>> >>>> Mark >>>> >>>> "Erwin" <(E-Mail Removed)> wrote in message >>>> news:%23iv%(E-Mail Removed)... >>>>> Why don't the names of all relevant contacts for which I have email >>>>> addresses appear in the suggestion list as I type the first letters of >>>>> an address. >>>>> >>>>> Example: I have four contacts whose names and email addresses begin >>>>> with kr [kris] but only two of those show up on the autocomplete list >>>>> if I type "kr" [or simply "k"]. >>>>> >>>>> TIA >>>>> >>>>> -- >>>>> Erwin >>>>> >>>> >>>> >>> >>> >> >> > > |
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I wasn't being picky. I was pointing out that your suggestion to use
autoresolution (aka Automatic Name checking) instead of autocompletion, while a good one, would not have worked as written because autoresolution would not have been invoked. I wasn't trying to post a comprehensive clarification of the difference for the original poster because I knew you were perfectly capable of doing that, and have. I quite agree that it is not necessary for most users to know which feature they are using or why. But because of the way Microsoft implemented its newer autocompletion feature (which does not use Contacts data) as the front door to its older autoresolution feature (which does), most users are now hopelessly confused by this whole area of automatic address selection. Users who prefer the older autoresolution feature (Microsoft calls it that, not I) are often unable to invoke it until they turn off autocompletion, even though that is not necessary. -- Russ Valentine [MVP-Outlook] "Mark R Penn" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)... > Point taken, though I think it's a tiny bit picky, especially as your "Not > quite" comment didn't offer any clarification for the OP at all, and as > there's nowhere in the interface that calls automatic name checking "auto > resolution". Telling him to turn off auto completion and use auto > resolution instead would have left him totally confused (and me) I> don't see that it matters whether or not he sees my solution as a separate > feature, so long as it works for him. > > Users don't tend to think "which feature shall I use and what's it > called?". They think "what steps do I need to follow to get this damn > thing working as I expect". > > I wouldn't suggest turning auto complete off anyway, as it's a very useful > feature in it's own right, and doesn't stop you from using auto resolution > (I still prefer to call it automatic name checking). > > Edited version of my original post below for the benefit of the OP: > > AUTO COMPLETE IS more of a recently used list than a look-up list. > > INSTEAD, if you type "kr" and leave it at that BY CLICKING IN THE BODY OF > THE MESSAGE OR IN ANOTHER NAME FIELD, RATHER THAN ON ANY OF THE > SUGGESTIONS, the letters should get a red underline after a while, and you > can then right click and get a full list. > > Alternatively, just put in kr, and then CLICK send WITHOUT CLICKING ON ANY > OF THE AUTO COMPLETE SUGGESTIONS. So long as you have "Automatic > name checking" enabled in Tools>Options>E-mail Options>Advanced E-mail > Options you should be prompted with a full list when you hit send. > > Mark > > "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message > news:(E-Mail Removed)... >>I agree. You asked what is more helpful. I suspect that what is more >>helpful is to provide complete information that you are suggesting he use >>a different feature and how to invoke it. Most users do not know that both >>features exist and get the two confused all the time. He will likely not >>even discover autoresolution unless he turns autocompletion off since >>autocompletion kicks in immediately and is hard to override unless you >>know how. >> -- >> Russ Valentine >> [MVP-Outlook] >> "Mark R Penn" <(E-Mail Removed)> wrote in message >> news:%(E-Mail Removed)... >>> Exactly - auto completion doesn't do what he wants, so I described the >>> alternatives. >>> >>> Q - "I can't get my car to do more than 40mph in second gear. It's >>> really frustrating, I need to go faster; please help". >>> >>> Two possible answers: >>> >>> "You won't get it to go faster as 2nd gear doesn't support that" >>> >>> or >>> >>> "Second gear won't do it, but try 3rd and then 4th, that should do what >>> you want". >>> >>> Which is the most helpful? >>> >>> Mark >>> >>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>> news:%23$(E-Mail Removed)... >>>> Not quite. You are describing autoresolution. >>>> The original poster was asking about autocompletion. >>>> The two features are completely different. >>>> -- >>>> Russ Valentine >>>> [MVP-Outlook] >>>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>>> news:(E-Mail Removed)... >>>>> It's more of a recently used list than a look-up list. >>>>> >>>>> If you type "kr" and leave it at that, the letters should get a red >>>>> underline after a while, and you can then right click and get a full >>>>> list. >>>>> >>>>> Alternatively, just put in kr, and then send. So long as you have >>>>> "Automatic name checking" enabled in Tools>Options>E-mail >>>>> Options>Advanced E-mail Options you should be prompted with a full >>>>> list when you hit send. >>>>> >>>>> Mark >>>>> >>>>> "Erwin" <(E-Mail Removed)> wrote in message >>>>> news:%23iv%(E-Mail Removed)... >>>>>> Why don't the names of all relevant contacts for which I have email >>>>>> addresses appear in the suggestion list as I type the first letters >>>>>> of an address. >>>>>> >>>>>> Example: I have four contacts whose names and email addresses begin >>>>>> with kr [kris] but only two of those show up on the autocomplete list >>>>>> if I type "kr" [or simply "k"]. >>>>>> >>>>>> TIA >>>>>> >>>>>> -- >>>>>> Erwin >>>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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The thing is though Russ, I can't see why it wouldn't work as originally
written? I admit I assumed that the user knew how to "type kr and leave it at that", but then I also assumed he knows how to do lots of things in Outlook. I relied on him to come back and ask if he doesn't know how to do one of the steps. But given that assumption, it works fine exactly as written doesn't it? I only thought you were being a little picky because what I wrote was correct. Lacking in detail for an absolute beginner maybe, but the OP didn't sound like one of those to me, and at the end of the day we all have to assume a certain level of knowledge or we'd be constantly saying "take the mouse in your right hand........etc" All I missed out really was how tonot accept an auto complete suggestion. However, I do accept that you may have some experience that tells you that most users would have found my post incomplete, when I don't. I think we may have to agree to disagree on this, as in the end we're both just trying to help Mark "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)... >I wasn't being picky. I was pointing out that your suggestion to use >autoresolution (aka Automatic Name checking) instead of autocompletion, >while a good one, would not have worked as written because autoresolution >would not have been invoked. I wasn't trying to post a comprehensive >clarification of the difference for the original poster because I knew you >were perfectly capable of doing that, and have. > > I quite agree that it is not necessary for most users to know which > feature they are using or why. But because of the way Microsoft > implemented its newer autocompletion feature (which does not use Contacts > data) as the front door to its older autoresolution feature (which does), > most users are now hopelessly confused by this whole area of automatic > address selection. Users who prefer the older autoresolution feature > (Microsoft calls it that, not I) are often unable to invoke it until they > turn off autocompletion, even though that is not necessary. > -- > Russ Valentine > [MVP-Outlook] > "Mark R Penn" <(E-Mail Removed)> wrote in message > news:(E-Mail Removed)... >> Point taken, though I think it's a tiny bit picky, especially as your >> "Not quite" comment didn't offer any clarification for the OP at all, and >> as there's nowhere in the interface that calls automatic name checking >> "auto resolution". Telling him to turn off auto completion and use auto >> resolution instead would have left him totally confused (and me) I>> don't see that it matters whether or not he sees my solution as a >> separate feature, so long as it works for him. >> >> Users don't tend to think "which feature shall I use and what's it >> called?". They think "what steps do I need to follow to get this damn >> thing working as I expect". >> >> I wouldn't suggest turning auto complete off anyway, as it's a very >> useful feature in it's own right, and doesn't stop you from using auto >> resolution (I still prefer to call it automatic name checking). >> >> Edited version of my original post below for the benefit of the OP: >> >> AUTO COMPLETE IS more of a recently used list than a look-up list. >> >> INSTEAD, if you type "kr" and leave it at that BY CLICKING IN THE BODY OF >> THE MESSAGE OR IN ANOTHER NAME FIELD, RATHER THAN ON ANY OF THE >> SUGGESTIONS, the letters should get a red underline after a while, and >> you can then right click and get a full list. >> >> Alternatively, just put in kr, and then CLICK send WITHOUT CLICKING ON >> ANY OF THE AUTO COMPLETE SUGGESTIONS. So long as you have "Automatic >> name checking" enabled in Tools>Options>E-mail Options>Advanced E-mail >> Options you should be prompted with a full list when you hit send. >> >> Mark >> >> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >> news:(E-Mail Removed)... >>>I agree. You asked what is more helpful. I suspect that what is more >>>helpful is to provide complete information that you are suggesting he use >>>a different feature and how to invoke it. Most users do not know that >>>both features exist and get the two confused all the time. He will likely >>>not even discover autoresolution unless he turns autocompletion off since >>>autocompletion kicks in immediately and is hard to override unless you >>>know how. >>> -- >>> Russ Valentine >>> [MVP-Outlook] >>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>> news:%(E-Mail Removed)... >>>> Exactly - auto completion doesn't do what he wants, so I described the >>>> alternatives. >>>> >>>> Q - "I can't get my car to do more than 40mph in second gear. It's >>>> really frustrating, I need to go faster; please help". >>>> >>>> Two possible answers: >>>> >>>> "You won't get it to go faster as 2nd gear doesn't support that" >>>> >>>> or >>>> >>>> "Second gear won't do it, but try 3rd and then 4th, that should do what >>>> you want". >>>> >>>> Which is the most helpful? >>>> >>>> Mark >>>> >>>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>>> news:%23$(E-Mail Removed)... >>>>> Not quite. You are describing autoresolution. >>>>> The original poster was asking about autocompletion. >>>>> The two features are completely different. >>>>> -- >>>>> Russ Valentine >>>>> [MVP-Outlook] >>>>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>>>> news:(E-Mail Removed)... >>>>>> It's more of a recently used list than a look-up list. >>>>>> >>>>>> If you type "kr" and leave it at that, the letters should get a red >>>>>> underline after a while, and you can then right click and get a full >>>>>> list. >>>>>> >>>>>> Alternatively, just put in kr, and then send. So long as you have >>>>>> "Automatic name checking" enabled in Tools>Options>E-mail >>>>>> Options>Advanced E-mail Options you should be prompted with a full >>>>>> list when you hit send. >>>>>> >>>>>> Mark >>>>>> >>>>>> "Erwin" <(E-Mail Removed)> wrote in message >>>>>> news:%23iv%(E-Mail Removed)... >>>>>>> Why don't the names of all relevant contacts for which I have email >>>>>>> addresses appear in the suggestion list as I type the first letters >>>>>>> of an address. >>>>>>> >>>>>>> Example: I have four contacts whose names and email addresses begin >>>>>>> with kr [kris] but only two of those show up on the autocomplete >>>>>>> list if I type "kr" [or simply "k"]. >>>>>>> >>>>>>> TIA >>>>>>> >>>>>>> -- >>>>>>> Erwin >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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Guest
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It wouldn't have worked because the autocompletion list is invoked after
typing only one letter. If he had typed 2 letters and "left it at that" nothing would have happened (note: he said he still had 2 autocompletion suggestions left after typing in 2 letters). If he had then tabbed out of the field (which is the way most people exit the To: field), the topmost autocompletion suggestion would have been selected. Autoresolution would never have been invoked. He would have had to hit "Esc" or have clicked out of the field to invoke autoresolution--something very few users do. Suggesting a user try autoresolution instead of autocompletion to accomplish what they want is exactly the right solution. But doing so is a lot trickier and confusing than it should be. -- Russ Valentine [MVP-Outlook] "Mark R Penn" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)... > The thing is though Russ, I can't see why it wouldn't work as originally > written? I admit I assumed that the user knew how to "type kr and leave it > at that", but then I also assumed he knows how to do lots of things in > Outlook. I relied on him to come back and ask if he doesn't know how to do > one of the steps. But given that assumption, it works fine exactly as > written doesn't it? > > I only thought you were being a little picky because what I wrote was > correct. Lacking in detail for an absolute beginner maybe, but the OP > didn't sound like one of those to me, and at the end of the day we all > have to assume a certain level of knowledge or we'd be constantly saying > "take the mouse in your right hand........etc" All I missed out really> was how to not accept an auto complete suggestion. > > However, I do accept that you may have some experience that tells you that > most users would have found my post incomplete, when I don't. > > I think we may have to agree to disagree on this, as in the end we're both > just trying to help > > Mark > > "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message > news:(E-Mail Removed)... >>I wasn't being picky. I was pointing out that your suggestion to use >>autoresolution (aka Automatic Name checking) instead of autocompletion, >>while a good one, would not have worked as written because autoresolution >>would not have been invoked. I wasn't trying to post a comprehensive >>clarification of the difference for the original poster because I knew you >>were perfectly capable of doing that, and have. >> >> I quite agree that it is not necessary for most users to know which >> feature they are using or why. But because of the way Microsoft >> implemented its newer autocompletion feature (which does not use Contacts >> data) as the front door to its older autoresolution feature (which does), >> most users are now hopelessly confused by this whole area of automatic >> address selection. Users who prefer the older autoresolution feature >> (Microsoft calls it that, not I) are often unable to invoke it until they >> turn off autocompletion, even though that is not necessary. >> -- >> Russ Valentine >> [MVP-Outlook] >> "Mark R Penn" <(E-Mail Removed)> wrote in message >> news:(E-Mail Removed)... >>> Point taken, though I think it's a tiny bit picky, especially as your >>> "Not quite" comment didn't offer any clarification for the OP at all, >>> and as there's nowhere in the interface that calls automatic name >>> checking "auto resolution". Telling him to turn off auto completion and >>> use auto resolution instead would have left him totally confused (and >>> me) I don't see that it matters whether or not he sees my solution as>>> a separate feature, so long as it works for him. >>> >>> Users don't tend to think "which feature shall I use and what's it >>> called?". They think "what steps do I need to follow to get this damn >>> thing working as I expect". >>> >>> I wouldn't suggest turning auto complete off anyway, as it's a very >>> useful feature in it's own right, and doesn't stop you from using auto >>> resolution (I still prefer to call it automatic name checking). >>> >>> Edited version of my original post below for the benefit of the OP: >>> >>> AUTO COMPLETE IS more of a recently used list than a look-up list. >>> >>> INSTEAD, if you type "kr" and leave it at that BY CLICKING IN THE BODY >>> OF THE MESSAGE OR IN ANOTHER NAME FIELD, RATHER THAN ON ANY OF THE >>> SUGGESTIONS, the letters should get a red underline after a while, and >>> you can then right click and get a full list. >>> >>> Alternatively, just put in kr, and then CLICK send WITHOUT CLICKING ON >>> ANY OF THE AUTO COMPLETE SUGGESTIONS. So long as you have "Automatic >>> name checking" enabled in Tools>Options>E-mail Options>Advanced E-mail >>> Options you should be prompted with a full list when you hit send. >>> >>> Mark >>> >>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>> news:(E-Mail Removed)... >>>>I agree. You asked what is more helpful. I suspect that what is more >>>>helpful is to provide complete information that you are suggesting he >>>>use a different feature and how to invoke it. Most users do not know >>>>that both features exist and get the two confused all the time. He will >>>>likely not even discover autoresolution unless he turns autocompletion >>>>off since autocompletion kicks in immediately and is hard to override >>>>unless you know how. >>>> -- >>>> Russ Valentine >>>> [MVP-Outlook] >>>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>>> news:%(E-Mail Removed)... >>>>> Exactly - auto completion doesn't do what he wants, so I described the >>>>> alternatives. >>>>> >>>>> Q - "I can't get my car to do more than 40mph in second gear. It's >>>>> really frustrating, I need to go faster; please help". >>>>> >>>>> Two possible answers: >>>>> >>>>> "You won't get it to go faster as 2nd gear doesn't support that" >>>>> >>>>> or >>>>> >>>>> "Second gear won't do it, but try 3rd and then 4th, that should do >>>>> what you want". >>>>> >>>>> Which is the most helpful? >>>>> >>>>> Mark >>>>> >>>>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>>>> news:%23$(E-Mail Removed)... >>>>>> Not quite. You are describing autoresolution. >>>>>> The original poster was asking about autocompletion. >>>>>> The two features are completely different. >>>>>> -- >>>>>> Russ Valentine >>>>>> [MVP-Outlook] >>>>>> "Mark R Penn" <(E-Mail Removed)> wrote in message >>>>>> news:(E-Mail Removed)... >>>>>>> It's more of a recently used list than a look-up list. >>>>>>> >>>>>>> If you type "kr" and leave it at that, the letters should get a red >>>>>>> underline after a while, and you can then right click and get a full >>>>>>> list. >>>>>>> >>>>>>> Alternatively, just put in kr, and then send. So long as you have >>>>>>> "Automatic name checking" enabled in Tools>Options>E-mail >>>>>>> Options>Advanced E-mail Options you should be prompted with a full >>>>>>> list when you hit send. >>>>>>> >>>>>>> Mark >>>>>>> >>>>>>> "Erwin" <(E-Mail Removed)> wrote in message >>>>>>> news:%23iv%(E-Mail Removed)... >>>>>>>> Why don't the names of all relevant contacts for which I have email >>>>>>>> addresses appear in the suggestion list as I type the first letters >>>>>>>> of an address. >>>>>>>> >>>>>>>> Example: I have four contacts whose names and email addresses begin >>>>>>>> with kr [kris] but only two of those show up on the autocomplete >>>>>>>> list if I type "kr" [or simply "k"]. >>>>>>>> >>>>>>>> TIA >>>>>>>> >>>>>>>> -- >>>>>>>> Erwin >>>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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