Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Geoffwin wrote:
> Couple of days ago I allowed an auto update to proceed, it was quite a big
> download (net framework).
>
> I have system set so I can confirm the download and when I switch off the
> PC
> The "shutdown" option has the pending update icon and advises that XP will
> install the update and shut down the system.
>
> This has happened before and is the correct process.
>
> However,
>
> next morning PC would not boot with an error of missing files, no options
> would work such as safe mode boot of last known good config.
>
> I opted for a ghost image restore from the previous day - worked fine.
>
> Now when I shutdown I am still getting the update icon as above, I am
> assuming that the image contained the downloaded files that created the
> boot
> issue.
>
> How can I see what updates are waiting to be installed?
>
> How can I delete them if necessary?
>
> Can I remove net framework completey, do I need it?
>
> thanks