I have two windows computers and both cannot access the internet today after
performing auto updates. (I'm using my wife's macbook for this post.)

Actually, my desktop can access the internet because I have a stock market
app that uses the internet without IE but IE7 and Office cannot access
internet. The whole router-comcast-internet path works because I'm using it
for this message.

I don't know how to proceed. I probably need to use safe mode to start some
reset to an older version but I need someone to walk me through it.

Considered reading the 40+ posts already here on that issue ?

"grok" <(E-Mail Removed)> wrote in message
news:617BEC47-0B21-4A91-94E3-(E-Mail Removed)...
>I have two windows computers and both cannot access the internet today
>after
> performing auto updates. (I'm using my wife's macbook for this post.)
>
> Actually, my desktop can access the internet because I have a stock market
> app that uses the internet without IE but IE7 and Office cannot access
> internet. The whole router-comcast-internet path works because I'm using
> it
> for this message.
>
> I don't know how to proceed. I probably need to use safe mode to start
> some
> reset to an older version but I need someone to walk me through it.

If you are using ZoneAlarm, see:

Workaround to Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/fr...cessIssue.html


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"grok" <(E-Mail Removed)> wrote in message news:617BEC47-0B21-4A91-94E3-(E-Mail Removed)...
I have two windows computers and both cannot access the internet today after
performing auto updates. (I'm using my wife's macbook for this post.)

Actually, my desktop can access the internet because I have a stock market
app that uses the internet without IE but IE7 and Office cannot access
internet. The whole router-comcast-internet path works because I'm using it
for this message.

I don't know how to proceed. I probably need to use safe mode to start some
reset to an older version but I need someone to walk me through it.

http://www.microsoft.com/windowsxp/e...1-5e4c39d89aea
OR
http://tinyurl.com/652vmw

Posted by: Carl MSFT
on the Windows Update Newsgroup

Quote -

"We (Microsoft) are aware of an issue that is affecting the ability of Zone
Alarm customers to access the Internet after the installation of the
MS08-037 (KB951748) Security Update released on July 9th.

Both Microsoft and Zone Alarm are actively working on the issue. For further
help in resolving the issue, we suggest you contact Zone Alarm customer
service at 1-877-966-5221 (within North America), +1 415 633 4588 (outside
the United States), or by faxing to +1 415 633 4589.

The Zone Alarm website states that technical support is available for a fee
by calling 877-365-ZONE (9663). If you have another means of accessing the
Internet, the Zone Alarm website (www.zonealarm.com) has some recommended
workarounds.

One of the temporary workarounds that is mentioned on the Zone Alarm website
is to change the Zone Alarm Personal Firewall to a setting of “Medium”
protection. The Zone Alarm site says that it does not recommend this option,
as it may reduce your security level. Microsoft also does not recommend this
workaround, but it may temporarily allow Internet access."

--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"grok" wrote:

> I have two windows computers and both cannot access the internet today after
> performing auto updates. (I'm using my wife's macbook for this post.)
>
> Actually, my desktop can access the internet because I have a stock market
> app that uses the internet without IE but IE7 and Office cannot access
> internet. The whole router-comcast-internet path works because I'm using it
> for this message.
>
> I don't know how to proceed. I probably need to use safe mode to start some
> reset to an older version but I need someone to walk me through it.

Thanks Carey. The ZA fix did the trick.

"Carey Frisch [MVP]" wrote:

> If you are using ZoneAlarm, see:
>
> Workaround to Sudden Loss of Internet Access Problem
> http://download.zonealarm.com/bin/fr...cessIssue.html
>
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "grok" <(E-Mail Removed)> wrote in message news:617BEC47-0B21-4A91-94E3-(E-Mail Removed)...
> I have two windows computers and both cannot access the internet today after
> performing auto updates. (I'm using my wife's macbook for this post.)
>
> Actually, my desktop can access the internet because I have a stock market
> app that uses the internet without IE but IE7 and Office cannot access
> internet. The whole router-comcast-internet path works because I'm using it
> for this message.
>
> I don't know how to proceed. I probably need to use safe mode to start some
> reset to an older version but I need someone to walk me through it.
>

That always gets me. They come here to ask a question but apparently never
check first to see if it's already been asked and answered.

"noone" <(E-Mail Removed)> wrote in message
news:mycdk.10145$(E-Mail Removed)...
> Considered reading the 40+ posts already here on that issue ?
>
> "grok" <(E-Mail Removed)> wrote in message
> news:617BEC47-0B21-4A91-94E3-(E-Mail Removed)...
>>I have two windows computers and both cannot access the internet today
>>after
>> performing auto updates. (I'm using my wife's macbook for this post.)
>>
>> Actually, my desktop can access the internet because I have a stock
>> market
>> app that uses the internet without IE but IE7 and Office cannot access
>> internet. The whole router-comcast-internet path works because I'm using
>> it
>> for this message.
>>
>> I don't know how to proceed. I probably need to use safe mode to start
>> some
>> reset to an older version but I need someone to walk me through it.
>
>

I have two pc's and neither of them were affected badly by this update, both
access the internet just fine.

"grok" wrote:

> I have two windows computers and both cannot access the internet today after
> performing auto updates. (I'm using my wife's macbook for this post.)
>
> Actually, my desktop can access the internet because I have a stock market
> app that uses the internet without IE but IE7 and Office cannot access
> internet. The whole router-comcast-internet path works because I'm using it
> for this message.
>
> I don't know how to proceed. I probably need to use safe mode to start some
> reset to an older version but I need someone to walk me through it.

This update only affected users of Zone Alarm who had their settings "just
so".

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"sgopus" <(E-Mail Removed)> wrote in message
news:E1A5C84F-2F5E-4F08-9BCD-(E-Mail Removed)...
>I have two pc's and neither of them were affected badly by this update,
>both
> access the internet just fine.
>
> "grok" wrote:
>
>> I have two windows computers and both cannot access the internet today
>> after
>> performing auto updates. (I'm using my wife's macbook for this post.)
>>
>> Actually, my desktop can access the internet because I have a stock
>> market
>> app that uses the internet without IE but IE7 and Office cannot access
>> internet. The whole router-comcast-internet path works because I'm using
>> it
>> for this message.
>>
>> I don't know how to proceed. I probably need to use safe mode to start
>> some
>> reset to an older version but I need someone to walk me through it.

AND people who keep downloading these "updates" in the first place. :-)

Doug Knox - [MS-MVP] wrote:
> This update only affected users of Zone Alarm who had their settings "just
> so".
>
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "sgopus" <(E-Mail Removed)> wrote in message
> news:E1A5C84F-2F5E-4F08-9BCD-(E-Mail Removed)...
>> I have two pc's and neither of them were affected badly by this update,
>> both access the internet just fine.
>>
>> "grok" wrote:
>>
>>> I have two windows computers and both cannot access the internet today
>>> after performing auto updates. (I'm using my wife's macbook for this
>>> post.)
>>>
>>> Actually, my desktop can access the internet because I have a stock
>>> market
>>> app that uses the internet without IE but IE7 and Office cannot access
>>> internet. The whole router-comcast-internet path works because I'm
>>> using
>>> it for this message.
>>>
>>> I don't know how to proceed. I probably need to use safe mode to start
>>> some reset to an older version but I need someone to walk me through it.

problems are now fixed with security update & ZAin ZA latest update...

Follow the link below , download new update version of ZA 70.483.000, and
then download the security update KB 951748 afterwards.
I have done all pc's on my home network... all back to normal....
http://download.zonealarm.com/bin/fr...cessIssue.html


"grok" <(E-Mail Removed)> wrote in message
news:617BEC47-0B21-4A91-94E3-(E-Mail Removed)...
>I have two windows computers and both cannot access the internet today
>after
> performing auto updates. (I'm using my wife's macbook for this post.)
>
> Actually, my desktop can access the internet because I have a stock market
> app that uses the internet without IE but IE7 and Office cannot access
> internet. The whole router-comcast-internet path works because I'm using
> it
> for this message.
>
> I don't know how to proceed. I probably need to use safe mode to start
> some
> reset to an older version but I need someone to walk me through it.