About a week ago, one of our users started experiencing problems with auto
completion of names in the To: field. After inserting the first two names
using auto complete, when she attempts to add a third name, her PC hangs for
several seconds before the name fills in. I have logged on as her on another
computer, and have the same problem.

I deleted her .nk2 file, but that did not solve the problem. After I had
selected three names in the first e-mail sent after deleting the .nk2 file,
the next time I got to the third name in the To: field, the problem returned.
This happens regardless of what name in being inserted; the only common
denominator is that it always happens with the third and subsequent names.

Any suggestions as to what would cause this and how I can fix it would be
greatly appreciated.

Did you try a new profile?
--
Russ Valentine
[MVP-Outlook]
"Diana" <(E-Mail Removed)> wrote in message
news:50C34B98-D2AE-401E-93D7-(E-Mail Removed)...
> About a week ago, one of our users started experiencing problems with auto
> completion of names in the To: field. After inserting the first two names
> using auto complete, when she attempts to add a third name, her PC hangs
> for
> several seconds before the name fills in. I have logged on as her on
> another
> computer, and have the same problem.
>
> I deleted her .nk2 file, but that did not solve the problem. After I had
> selected three names in the first e-mail sent after deleting the .nk2
> file,
> the next time I got to the third name in the To: field, the problem
> returned.
> This happens regardless of what name in being inserted; the only common
> denominator is that it always happens with the third and subsequent names.
>
> Any suggestions as to what would cause this and how I can fix it would be
> greatly appreciated.

As I will be upgrading this user's Outlook soon, that will probably take care
of it since she will receive a new profile with the upgrade.

Thanks very much for your suggestion.

"Russ Valentine [MVP-Outlook]" wrote:

> Did you try a new profile?
> --
> Russ Valentine
> [MVP-Outlook]
> "Diana" <(E-Mail Removed)> wrote in message
> news:50C34B98-D2AE-401E-93D7-(E-Mail Removed)...
> > About a week ago, one of our users started experiencing problems with auto
> > completion of names in the To: field. After inserting the first two names
> > using auto complete, when she attempts to add a third name, her PC hangs
> > for
> > several seconds before the name fills in. I have logged on as her on
> > another
> > computer, and have the same problem.
> >
> > I deleted her .nk2 file, but that did not solve the problem. After I had
> > selected three names in the first e-mail sent after deleting the .nk2
> > file,
> > the next time I got to the third name in the To: field, the problem
> > returned.
> > This happens regardless of what name in being inserted; the only common
> > denominator is that it always happens with the third and subsequent names.
> >
> > Any suggestions as to what would cause this and how I can fix it would be
> > greatly appreciated.
>
>
>

For the record, the causes for this behavior are:
1. Outlook failing to exit properly between sessions so that data is not
written to the cache.
2. Corrupt cache file or a cache file that has been marked read only by AV
software.
3. Corrupt profile.

For the first, make sure Outlook has exited completely. For the other 2,
create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Diana" <(E-Mail Removed)> wrote in message
news:4C28826A-E4CD-4B9B-9384-(E-Mail Removed)...
> As I will be upgrading this user's Outlook soon, that will probably take
> care
> of it since she will receive a new profile with the upgrade.
>
> Thanks very much for your suggestion.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Did you try a new profile?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Diana" <(E-Mail Removed)> wrote in message
>> news:50C34B98-D2AE-401E-93D7-(E-Mail Removed)...
>> > About a week ago, one of our users started experiencing problems with
>> > auto
>> > completion of names in the To: field. After inserting the first two
>> > names
>> > using auto complete, when she attempts to add a third name, her PC
>> > hangs
>> > for
>> > several seconds before the name fills in. I have logged on as her on
>> > another
>> > computer, and have the same problem.
>> >
>> > I deleted her .nk2 file, but that did not solve the problem. After I
>> > had
>> > selected three names in the first e-mail sent after deleting the .nk2
>> > file,
>> > the next time I got to the third name in the To: field, the problem
>> > returned.
>> > This happens regardless of what name in being inserted; the only common
>> > denominator is that it always happens with the third and subsequent
>> > names.
>> >
>> > Any suggestions as to what would cause this and how I can fix it would
>> > be
>> > greatly appreciated.
>>
>>
>>