> I have sent you the requested file from my machine.

Thanks - we are working to have this driver removed.

Timothy, have e-mailed you my log file.
hope you can help us.

"Timothy Davis [MSFT]" wrote:

> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
> (found in your Windows Directory).
>
> Email: "tidavis at Microsoft dot com".
>
> We will track down the specific update and get it removed from WU.
>
>
> "aussie_lonesQS89" <(E-Mail Removed)> wrote in
> message news:4712C3AA-3FBA-4298-982E-(E-Mail Removed)...
> >I downloaded updates the other day and since then every time i log on i get
> >a
> > window saying it needs to complete installation or something like that i
> > have
> > gone through every possible choice to say yes or no but it still always
> > comes
> > up. The finger scanner is playing up with it as well. I tried to do the
> > rollback that i read somewhere should help but i am unable to choose the
> > rollback button.
> >
> > The update appears under update history but not installed updates .... so
> > i
> > can't uninstall it.
> >
> > i have a Toshiba satellite running vista... please help me
>
>

I sent mine to you
fingers crossed you can help us.

"Timothy Davis [MSFT]" wrote:

> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
> (found in your Windows Directory).
>
> Email: "tidavis at Microsoft dot com".
>
> We will track down the specific update and get it removed from WU.
>
>
> "aussie_lonesQS89" <(E-Mail Removed)> wrote in
> message news:4712C3AA-3FBA-4298-982E-(E-Mail Removed)...
> >I downloaded updates the other day and since then every time i log on i get
> >a
> > window saying it needs to complete installation or something like that i
> > have
> > gone through every possible choice to say yes or no but it still always
> > comes
> > up. The finger scanner is playing up with it as well. I tried to do the
> > rollback that i read somewhere should help but i am unable to choose the
> > rollback button.
> >
> > The update appears under update history but not installed updates .... so
> > i
> > can't uninstall it.
> >
> > i have a Toshiba satellite running vista... please help me
>
>

I apologize for the late reply - with the snow and holidays here is Redmond,
I have not been able to get into the office and work with the folks on this.

Toshiba requested this driver go critical on WU - and they own supporting
any problems it creates.

Here are the call in numbers for support:

800-457-7777 (From inside the United States)
949-859-4273 (From outside the United States)




"aussie_lonesQS89" <(E-Mail Removed)> wrote in
message news38604F3-243F-4C92-AE0E-(E-Mail Removed)...
>I sent mine to you
> fingers crossed you can help us.
>
> "Timothy Davis [MSFT]" wrote:
>
>> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
>> (found in your Windows Directory).
>>
>> Email: "tidavis at Microsoft dot com".
>>
>> We will track down the specific update and get it removed from WU.
>>
>>
>> "aussie_lonesQS89" <(E-Mail Removed)> wrote in
>> message news:4712C3AA-3FBA-4298-982E-(E-Mail Removed)...
>> >I downloaded updates the other day and since then every time i log on i
>> >get
>> >a
>> > window saying it needs to complete installation or something like that
>> > i
>> > have
>> > gone through every possible choice to say yes or no but it still always
>> > comes
>> > up. The finger scanner is playing up with it as well. I tried to do the
>> > rollback that i read somewhere should help but i am unable to choose
>> > the
>> > rollback button.
>> >
>> > The update appears under update history but not installed updates ....
>> > so
>> > i
>> > can't uninstall it.
>> >
>> > i have a Toshiba satellite running vista... please help me
>>
>>

i tried that, it does install it but once u restart it and turn on user
access controls it just keeps wanting to install/modify or remove it...i've
tried it many ways and still the same error message......its $$$$ing annoying
please find a cure

"ngn" wrote:

>
> I've found that switching User Access Control off allows to complete
> driver installation successfully. You can safely turn on UAC after
> restart.
>
>
> --
> ngn
> Posted via http://www.vistaheads.com
>
>

Hello bhavneetk I am pleased to find someone who is not afraid to run a
product recovery program in order to get unremoveble stuff off a Computer, I
came across your e-mail while looking up more info about the "AuthenTec Inc"
update, before I installed it, the fact that it's an update for "True Suite"
has helped me decide not to install it because the fingerprint gizmo dosen't
work anyway I've tried and tried to get a print but it just won't take, I use
a "Toshiba Satellite Pro S300 11G" and I assume you use a similar Computer
with fingerprint recognition, I'd like to know if you have a dule Touchpad
and Mouse USB port as I do, I only use the touchpad to operate the pointer,
the thing is I've had a lot of problems with the touchpad, this Computer had
to go back to "Toshiba" after just four days(I've had it for three months)to
have a new touchpad component and since then the pointer seems to have a mind
of its own, sometimes it just starts dashing about the screen and I can't
control it for a few seconds then it's ok, I've done every thing to the
settings but it still happens at least once a day, if you relate to any of
this info I'd like to know, By the way I'm uninstalling the "True Suite" it's
just a gimmick that dose not work, hope to hear from you or anyone who can
relate to this e-mail. DaveS596-XE1
--
DaveS596-XE1


"bhavneetk" wrote:

>
> Hi there,
>
> I've found a way to get rid of the problem too but I had to turn to
> quite drastic measures.
>
> I backed up all my docs and settings and restored my computer to
> factory settings. If you have a Toshiba, this is done by holding down
> the 0 key while turning your laptop on. It makes a horrible beeping
> noise but this is normal. Go through the reboot with all the pre-checked
> settings - this will take about an hour. But make sure all your docs are
> saved on a back up disk!
>
> When going through the set up process, make sure you DO NOT choose to
> let Windows do Automatic Updates - choose the setting that lets you
> choose your settings later. This is important because the problem is
> caused by an Automatic "Important" Windows Update that downloads and
> installs itself when your computer checks for updates the first time you
> go online.
>
> Anyway, so once you've rebooted, check for Windows Updates (you might
> need to install the Windows Updater first) and view them. You can check
> or un-check any update, I un-checked the update for AuthenTec Inc
> AES1610 and made sure the rest of the updates were checked. You can then
> download and install the updates. Once this is done, you can go back and
> check for Windows Updates again - only the AutenTec Inc AES1610 update
> should show (as it was the only one that was not downloaded) and then
> right click it and hide it.
>
> That solved the problem for me. I think the whole problem arose because
> of an Automatic Windows Update that canot be uninstalled after it has
> been downloaded and installed. The True Suite driver has nothing to do
> with it - I tried uninstalling it and downloading an earlier version -
> but the problem still remained. It is just that one buggered Windows
> Update that is causing it.
>
> But as I said, it is quite a drastic measure to have to set all your
> personalised settings again. Good luck!
>
>
> --
> bhavneetk
> ------------------------------------------------------------------------
> bhavneetk's Profile: http://forums.techarena.in/members/bhavneetk.htm
> View this thread: http://forums.techarena.in/vista-har...es/1087639.htm
>
> http://forums.techarena.in
>
>

Hello bhavneetk Thank's for the e-mail, better late than never. well I
can tell you that I've deactivated the Fingerprint gizmo it just didn't work
no matter how I tried to get a print to take so the AES1610 update is
redundant, the dual touchpad (trackpad) problem took some sorting out but it
seems to be working as it should now though I still don't see the point of
having a dual touchpad and mouse port on a laptop, by the way my OS is XP
Professional I've tried Vista but I don't like it, I wonder if "Windows 7"
will be better? it's out in October I think, any way Best regards
DaveS596-XE1


"bhavneetk" wrote:

>
> Hi Dave,
>
> Thanks for your message. Unfortunately, I've only just noticed it in
> this thread so I hope you've solved the problem with your trackpad. My
> laptop does not have a dual trackpad, so I don't have the problem you
> describe. Sorry can't me of much help here.
>
> I've noticed that Windows has sent out another update for the AuthenTec
> Inc AES1610, released on the 16th of February 2009. Does anyone know if
> this newer update is safe to download?
>
>
> Cheers.
>
>
> --
> bhavneetk
> ------------------------------------------------------------------------
> bhavneetk's Profile: http://forums.techarena.in/members/66905.htm
> View this thread: http://forums.techarena.in/vista-har...es/1087639.htm
>
> http://forums.techarena.in
>
>

[Imtiaz383]

Hey i'm also using a Satellite Notebook. I'm using x64 Vista ultimate and i have the same problem with the fingerprint utility. I remember having this problem in the past, i fixed it by updating my Authentec AES1610 from the "Windows Update" . The error ""Error: Failed to open sensor" began after i installed x64 from x86 windows vista and the old x86 compatible Authentec AES1610 did not work anymore. I don't understand why Authentec is no longer available in the Windows update. I'm having the same problem again now because i restored my pc to factory settings and then i re-installed x64 vista again, now i can't get my fingerprint to work anymore without the appropriate update. This is annoying when i can't login to windows without the fingerprint utility, typing a password to get into windows is extremely annoying.
Windows update must bring it back.