I downloaded updates the other day and since then every time i log on i get a
window saying it needs to complete installation or something like that i have
gone through every possible choice to say yes or no but it still always comes
up. The finger scanner is playing up with it as well. I tried to do the
rollback that i read somewhere should help but i am unable to choose the
rollback button.

The update appears under update history but not installed updates .... so i
can't uninstall it.

i have a Toshiba satellite running vista... please help me

"aussie_lonesQS89" wrote:

> I downloaded updates the other day and since then every time i log on i get a
> window saying it needs to complete installation or something like that i have
> gone through every possible choice to say yes or no but it still always comes
> up. The finger scanner is playing up with it as well. I tried to do the
> rollback that i read somewhere should help but i am unable to choose the
> rollback button.
>
> The update appears under update history but not installed updates .... so i
> can't uninstall it.
>
> i have a Toshiba satellite running vista... please help me

The exact wording of the window that comes up is:
Device Software Installation
Windows will now finish installing software from the manufacturer of this
device:

AuthenTec Inc. AES1610

finish installing software (recommended)
This additional software may be necessare for your device to function properly

Ask me again later
Windows will ask again the next time you plug in your device or log on.
Cancel

Thanks for trying Mikey..... but it didn't fix it... tried it several times
will keep trying different things

"Mikey5556" wrote:

>
> I just had the same problem. After uninstalling, reinstalling, and all
> that still nothing. The last thing I did that worked was right click
> TrueSuite in the tray and exit the program and then restart. That solved
> the problem.
>
>
> --
> Mikey5556
> Posted via http://www.vistaheads.com
>
>

I had exactly the same problem. The way I fixed it was installing it with the
Administrator account.
Administrator account is disabled by default in Vista, so I went to Local
Users and Group and enabled.
Restarted my laptop and logged it with the Administrator account.
Went thru the process of installing AES1610, asked for reboot
Restarted again and logged in with the Administrator account, problem went
away.
Logged off Administrator and logged in with my regular account, problem
didn't show up.
Disabled again Administrator account and restarted my laptop.
Logged in with my regular account, and now things are back to normal.

I did this based on my Windows 2008 experience where when you install
drivers is better doing it with the Administrator account, I am missing old
Windows NT 4 days where security was not an issue ;-)

I have the same problem. I even unistalled the AuthenTec software and the
"Device Software Installation" window still pops up when I start my laptop.
I'm on a Toshiba U405. My laptop has one username which is the
Administrator, so it's not a rights issue. I think they're going to need to
patch this because it's damn annoying.

Yea... I'm not ready to do a factory restore just yet... I'll wait and see
if anything comes from this via an update from Microsoft. If I have time
this weekend, I might contact them directly via email and see what they can
do.

Grrrrr <(E-Mail Removed)> wrote:

>Yea... I'm not ready to do a factory restore just yet... I'll wait and see
>if anything comes from this via an update from Microsoft. If I have time
>this weekend, I might contact them directly via email and see what they can
>do.

Don't hold yer breath. How many millions of email messages do you
suppose are sent on a daily basis to MS?

Want support from MS? Get out yer credit card.

Randomness... I just booted up my laptop and the error went away. I
downloaded a new version of Open Office. Maybe there was a driver in there
that fixed the error. I'm going to reboot right now and see what happens.
Fingers crossed.

No dice... I hate this driver/update/whatever the hell it is...

Anyone hitting this issue, please email me your "WindowsUpdate.log" file
(found in your Windows Directory).

Email: "tidavis at Microsoft dot com".

We will track down the specific update and get it removed from WU.


"aussie_lonesQS89" <(E-Mail Removed)> wrote in
message news:4712C3AA-3FBA-4298-982E-(E-Mail Removed)...
>I downloaded updates the other day and since then every time i log on i get
>a
> window saying it needs to complete installation or something like that i
> have
> gone through every possible choice to say yes or no but it still always
> comes
> up. The finger scanner is playing up with it as well. I tried to do the
> rollback that i read somewhere should help but i am unable to choose the
> rollback button.
>
> The update appears under update history but not installed updates .... so
> i
> can't uninstall it.
>
> i have a Toshiba satellite running vista... please help me