Hello all - wondering if you could provide some assistance.

I used to have a SB AWE64 Value card in my dual processor machine, which I
upgraded to an SB Audigy2 for the IEEE1394 functionality and also to be able
to send and receive audio simultaneously.

I have installed the card without problems, and pointed Windows to the
appropriate directory on the CD which had the drivers already expanded. I
can now hear and transmit sound without a problem.

HOWEVER - I am totally unable to :

1) Use their ActiveX control to install updated drivers
2) Load updated drivers from Creative's website as a download
3) Install the associated applications which came with the sound card on the
CD

When I try to do point 1, I get an error stating that the ActiveX control
hasn't detected any appropriate devices.

When I try to do points 2 and 3, I get a really weird error message which I
haven't seen before :
---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

Device Manager has no conflicts present at all - and as I've stated
previously the sound card works in all respects.

I've approached Creative for support, and it's got to the point where they
want me to either try the card in anothe rmachine (which I don't have) or
re-install Windows (even though everything else is working fine) - so a bit
of a dead end there. I've also tried searching on Microsoft's Knowledgebase
without success.

Anybody experienced such problems or can suggest anything to try ?

Thanks in advance

Regards

did you remove the old driver before you installed the
audigy card? the system might still be seeing the
registry entries for the awe card and not seeing the
audigy entries. At least that is what it sounds like to
me.
>-----Original Message-----
>Hello all - wondering if you could provide some
assistance.
>
>I used to have a SB AWE64 Value card in my dual
processor machine, which I
>upgraded to an SB Audigy2 for the IEEE1394 functionality
and also to be able
>to send and receive audio simultaneously.
>
>I have installed the card without problems, and pointed
Windows to the
>appropriate directory on the CD which had the drivers
already expanded. I
>can now hear and transmit sound without a problem.
>
>HOWEVER - I am totally unable to :
>
>1) Use their ActiveX control to install updated drivers
>2) Load updated drivers from Creative's website as a
download
>3) Install the associated applications which came with
the sound card on the
>CD
>
>When I try to do point 1, I get an error stating that
the ActiveX control
>hasn't detected any appropriate devices.
>
>When I try to do points 2 and 3, I get a really weird
error message which I
>haven't seen before :
>---
>"Unhandled exception"
>Error Number:0x80028018
>Description: Old format or invalid type library
>
>Setup will now terminate
>---
>
>Device Manager has no conflicts present at all - and as
I've stated
>previously the sound card works in all respects.
>
>I've approached Creative for support, and it's got to
the point where they
>want me to either try the card in anothe rmachine (which
I don't have) or
>re-install Windows (even though everything else is
working fine) - so a bit
>of a dead end there. I've also tried searching on
Microsoft's Knowledgebase
>without success.
>
>Anybody experienced such problems or can suggest
anything to try ?
>
>Thanks in advance
>
>Regards
>
>
>.
>

Seaver - thanks for responding - a response direct from Microsoft wasn't
what I was expecting !

Thanks - However unfortunately I tried what you suggested and it didn't
work - within the Sound, Video and Game Controllers category I have the
following items :

-> Audio Codecs
-> Creative Audigy Audio Processor (WDM)
-> Creative Game Port
-> Legacy Audio Drivers
-> Legacy Video Capture Devices
-> Media Control Devices
-> Video Codecs

If I opt to show hidden devices from the View menu of Device Manager I can
see two additional items :

-> Microsoft Kernel System Audio Device
-> Microsoft WINMM WDM Audio Compatibility Driver

What I did was to uninstall the "Creative Audigy Audio Processor (WDM)" and
also "Creative Game Port" devices only, as the other options in the first
list did NOT have an uninstall functionality. Upon reboot unknown devices
were listed in Device Manager - I tried both downloading the drivers, and
also the ActiveX control (having deleted the contents of the objects folder)
and got the old error back - in the case of installing the driver I got

---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

and in the case of the ActiveX control I got the "No Creative Products
found"

I then tried removing "Creative Audigy Audio Processor (WDM)", "Creative
Game Port", "Microsoft Kernel System Audio Device" and
"Microsoft WINMM WDM Audio Compatibility Driver" and rebooted with the same
results as above.

Any other suggestions ?

Thanks

Just a quick note to say I haven't forgotten about this - just been a bit
busy past few days ...

Thanks again for responding

Hi Seaver - I have followed the instructions listed below and the problem is
still happening - I have emailed a screenshot of the error message I am
getting.

Could you please confirm whether you have received this.

Thanks


""Seaver"" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Dear Customer,
>
> Thank you for your reply. I suggest that you perform the following further
> steps:
>
> 1.Please temporarily remove all the firewall or anti-virus programs such
as
> McAfee Virus Scan, ZoneAlarm and Norton Anti-Virus program from Control
> Panel => Add/Remove Programs. Reboot your computer and then test the
> situation.
>
> Windows running components need to write to the Windows registry to
> complete procession. Anti-Virus programs can prevent this from happening
> and then cause unexpected abnormaly.
>
> In addition, since there are still some program threads running in the
> background even after we disable them, please remove, not simply disable,
> them from Control Panel => Add/Remove Programs directly so that we can
> ensure a clean and stable troubleshooting environment.
>
> 2. If problem still remains after that, to purify the troubleshooting
> environment, perform a test with "Load Startup group items" unchecked.
>
> a. Click Start => Run => msconfig
> b. Check the "Selective Startup" option, and then uncheck the "Load
Startup
> group items" only.
> c. Reboot your computer to test the situation.
>
> 3. If the error still remains, to make sure we are on the same page,
please
> catch screen capture regarding that error message, and then send to me for
> further research:
>
> a. Press ALT+ PRINT SCREEN (the key on the right of F12) to copy an image
> of the message window to the Clipboard.
> b. Click Start => Programs => Accessories => Paint.
> c. On the Edit menu, click Paste, and then click File to save the JPG
file.
> d. E-mail the file as an attachment to my Inbox
> <private.php?do=newpm&u=>.
>
> Regards,
>
> Seaver
>

Dear Customer,

I am sorry that the attachment did not arrive as expected. Could you please
confirm that it's sent to private.php?do=newpm&u=? I appreciate your
time, thanks.

Regards,

Seaver

Hi - I have now resent this email.

Please let me know if you get it.


""Seaver"" <(E-Mail Removed)> wrote in message
news:ymVK$(E-Mail Removed)...
> Dear Customer,
>
> I am sorry that the attachment did not arrive as expected. Could you
please
> confirm that it's sent to private.php?do=newpm&u=? I appreciate your
> time, thanks.
>
> Regards,
>
> Seaver
>

-----Original Message-----
From: Someone Somewhere [private.php?do=newpm&u=]
Sent: Tuesday, September 09, 2003 2:45 AM
To: Seaver Ren
Subject: Audigy 2 problem

Hi Seaver - You've previously been kind enough to help me in the Microsoft
Newsgroups with regard to an Audigy2 problem that I am having.

The problem occurs if I try to install an update to the drivers via a
standalone program, or via the ActiveX applet that Creative have available
on their website.

I have attached a screenshot of the error message that I get which Creative
have NOT been able to help me with - I would appreciate any further
information you could give as to what this error means.

Dear Customer,

The "old format or invalid type library" error is generally caused by the
Creative's driver's unhandled exception with Windows XP. To determine your
sound card's real working status, please collect the following information
to me for further research:

1. Please catch a Dxdiag report, and then send to me for further analysis:
Note: The DirectX Diagnostic Tool is designed to help me troubleshoot
DirectX-related and other multimedia issues.

a. Click Start => Run => Type "dxdiag" (without quoting marks) and then
press Enter.
b. Click the "Save All Information" button, save the Dxdiag.txt on Desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved Dxdiag.txt.
d. After it's attached in the mail message, please then send to my Inbox
<private.php?do=newpm&u=>.

2. Please catch the Msinfo32 NFO file, and then send to me for further
analysis:

Note: System Information collects system information, such as devices and
programs that are installed in your computer, or device drivers that are
loaded in your computer, and provides a menu for displaying the associated
system topics. It's generally used to diagnose computer issues on both
software side and hardware side.

a. Click Start => Run. Type "msinfo32" and then click OK.
b. Click Save on the File menu, and then save the NFO file on the desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved NFO file.
d. After it's attached in the mail message, please then send to my Inbox
<private.php?do=newpm&u=>.

Regards,

Seaver

Dear Customer,

Could you please reply to me and let me know how things are going on now?
We appreciate your reply so that the problem can be resolved in a timely
manner.

Sincerely,

Seaver