I have a OneCare service request number but they were unable to help with
this other than verifying that my backup was restoring properly to my
system. However, I cannot load those restored emails and contacts back into
Windows Mail (on Vista).

My service request number is: 1084319985

The number the OneCare customer service agent gave me does not seem to have
anyone answering it: (800) 892-5234

Is there an easy way to get these restored files back into Windows Mail once
they have been restored to the Vista file system?


thanks,

Charles McDonald

Ok, looks like I just answered my own question.

I was also confused about OutLook Express vs. Windows Mail in Vista.

When I selected Windows Mail 7 from the Import list the import worked pretty
well. Though it looks like I'll need to go through it to see what exactly
happened.

Now, when I clicked on Help About, it did not say Windows Mail 7 and I saw
my version number was 6.0.6000.16386 and I presumed Outlook Express 6.

Seems like this confusion is common and could be cleared up by a more
visible indication of which version Windows Mail really is, like indicating
7 somewhere in the Help About screen.

Regards,

Charlie

"Charlie" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
>I have a OneCare service request number but they were unable to help with
>this other than verifying that my backup was restoring properly to my
>system. However, I cannot load those restored emails and contacts back
>into Windows Mail (on Vista).
>
> My service request number is: 1084319985
>
> The number the OneCare customer service agent gave me does not seem to
> have anyone answering it: (800) 892-5234
>
> Is there an easy way to get these restored files back into Windows Mail
> once they have been restored to the Vista file system?
>
>
> thanks,
>
> Charles McDonald

That "7" is a bug in Windows Mail. Microsoft will not fix or
update Windows Mail since that product has been replaced
by Windows Live Mail: http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)


"Charlie" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> Ok, looks like I just answered my own question.
>
> I was also confused about OutLook Express vs. Windows Mail in Vista.
>
> When I selected Windows Mail 7 from the Import list the import worked pretty well. Though it looks like I'll need to go through
> it to see what exactly happened.
>
> Now, when I clicked on Help About, it did not say Windows Mail 7 and I saw my version number was 6.0.6000.16386 and I presumed
> Outlook Express 6.
>
> Seems like this confusion is common and could be cleared up by a more visible indication of which version Windows Mail really
> is, like indicating 7 somewhere in the Help About screen.
>
> Regards,
>
> Charlie
>
> "Charlie" <(E-Mail Removed)> wrote in message news:%(E-Mail Removed)...
>>I have a OneCare service request number but they were unable to help with this other than verifying that my backup was restoring
>>properly to my system. However, I cannot load those restored emails and contacts back into Windows Mail (on Vista).
>>
>> My service request number is: 1084319985
>>
>> The number the OneCare customer service agent gave me does not seem to have anyone answering it: (800) 892-5234
>>
>> Is there an easy way to get these restored files back into Windows Mail once they have been restored to the Vista file system?
>>
>>
>> thanks,
>>
>> Charles McDonald
>