In that case; I'd start looking with looking at installed add-in ;-)
Just so there is no miscommunication; the zip file that is being received
does contain the original doc-file and can still be opened from the
zip-file, right? It's not that the doc-file is received as a doc-file but is
tried to be opened with a zip-utility and then fails?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"Gordon" <(E-Mail Removed)> wrote in message
news:#(E-Mail Removed)...
>
> "Bob I" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>>
>> Gordon wrote:
>>
>>>
>>> "Bob I" <(E-Mail Removed)> wrote in message
>>> news:#N$(E-Mail Removed)...
>>>
>>>> Perhaps the attachment is actually a docX file, which is a zip
>>>> compressed file and their system is ignoring the extension and
>>>> supplying it's own.
>>>>
>>>
>>> No it's not - it's sent from Office 2003 that does NOT have the
>>> compatibility pack installed...
>>> besides I get this email and it's definitely .doc that is attached, not
>>> .docx...
>>
>> What's the history of the PC in question, any e-mail addins?
>>
>
> I don't know - I'll have to see. It's not mine or in a corporate
> environment it's privately owned.....but at least he admits there's a
> problem! I was just wanting some guidance on where to start looking...