We've got a user running Outlook 2003. He often receives quotes and other
documents from company's we do business with. On some emails he is unable
to see any attachments at all. There's no paperclip or anything else to
indicate an attachment was included with the email.

If he forwards the email to a co-worker, they can see it just fine. If he
views the emails in OWA, the attachments are there. I've gone over his
Outlook view settings and there's nothing specific that would keep
attachments from not being shown.

Any ideas?

Thanks in advance

Are the latest updates applied?
What add-ins are installed?

Does enabling/disabling Cached Exchange Mode make a difference?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"jim" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> We've got a user running Outlook 2003. He often receives quotes and other
> documents from company's we do business with. On some emails he is unable
> to see any attachments at all. There's no paperclip or anything else to
> indicate an attachment was included with the email.
>
> If he forwards the email to a co-worker, they can see it just fine. If he
> views the emails in OWA, the attachments are there. I've gone over his
> Outlook view settings and there's nothing specific that would keep
> attachments from not being shown.
>
> Any ideas?
>
> Thanks in advance
>

No add-ins (that i know of) and all the latest patches and updates.

I've not tested cached mode yet..

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in
message news:(E-Mail Removed)...
> Are the latest updates applied?
> What add-ins are installed?
>
> Does enabling/disabling Cached Exchange Mode make a difference?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "jim" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> We've got a user running Outlook 2003. He often receives quotes and other
>> documents from company's we do business with. On some emails he is
>> unable to see any attachments at all. There's no paperclip or anything
>> else to indicate an attachment was included with the email.
>>
>> If he forwards the email to a co-worker, they can see it just fine. If
>> he views the emails in OWA, the attachments are there. I've gone over
>> his Outlook view settings and there's nothing specific that would keep
>> attachments from not being shown.
>>
>> Any ideas?
>>
>> Thanks in advance
>>
>

No plug-ins at all. What's curious is that you can't see the attachments at
all in the message when it arrives. However, if you click the forward
button, you can see the attachments just fine before you click Send.

Cached mode on or off has no effect.


"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in
message news:(E-Mail Removed)...
> Are the latest updates applied?
> What add-ins are installed?
>
> Does enabling/disabling Cached Exchange Mode make a difference?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "jim" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> We've got a user running Outlook 2003. He often receives quotes and other
>> documents from company's we do business with. On some emails he is
>> unable to see any attachments at all. There's no paperclip or anything
>> else to indicate an attachment was included with the email.
>>
>> If he forwards the email to a co-worker, they can see it just fine. If
>> he views the emails in OWA, the attachments are there. I've gone over
>> his Outlook view settings and there's nothing specific that would keep
>> attachments from not being shown.
>>
>> Any ideas?
>>
>> Thanks in advance
>>
>

The same message we can't see the attachment in Outlook2k3, we CAN see
normally using Outlook2k7. Strange..

"jim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> No plug-ins at all. What's curious is that you can't see the attachments
> at all in the message when it arrives. However, if you click the forward
> button, you can see the attachments just fine before you click Send.
>
> Cached mode on or off has no effect.
>
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
> in message news:(E-Mail Removed)...
>> Are the latest updates applied?
>> What add-ins are installed?
>>
>> Does enabling/disabling Cached Exchange Mode make a difference?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "jim" <(E-Mail Removed)> wrote in message
>> news:%(E-Mail Removed)...
>>> We've got a user running Outlook 2003. He often receives quotes and
>>> other documents from company's we do business with. On some emails he
>>> is unable to see any attachments at all. There's no paperclip or
>>> anything else to indicate an attachment was included with the email.
>>>
>>> If he forwards the email to a co-worker, they can see it just fine. If
>>> he views the emails in OWA, the attachments are there. I've gone over
>>> his Outlook view settings and there's nothing specific that would keep
>>> attachments from not being shown.
>>>
>>> Any ideas?
>>>
>>> Thanks in advance
>>>
>>
>
>

Are you using a virus scanner that integrates with Outlook? Disable this
integration and try again.

What format is the message in? Plain Text, HTML, Rich Text?
Also; does the attachment "pop-up" when you change the message format to
Plain Text?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"jim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> The same message we can't see the attachment in Outlook2k3, we CAN see
> normally using Outlook2k7. Strange..
>
> "jim" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> No plug-ins at all. What's curious is that you can't see the attachments
>> at all in the message when it arrives. However, if you click the forward
>> button, you can see the attachments just fine before you click Send.
>>
>> Cached mode on or off has no effect.
>>
>>
>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
>> in message news:(E-Mail Removed)...
>>> Are the latest updates applied?
>>> What add-ins are installed?
>>>
>>> Does enabling/disabling Cached Exchange Mode make a difference?
>>>
>>> --
>>> Robert Sparnaaij [MVP-Outlook]
>>> Coauthor, Configuring Microsoft Outlook 2003
>>> http://www.howto-outlook.com/
>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>>
>>> -----
>>> "jim" <(E-Mail Removed)> wrote in message
>>> news:%(E-Mail Removed)...
>>>> We've got a user running Outlook 2003. He often receives quotes and
>>>> other documents from company's we do business with. On some emails he
>>>> is unable to see any attachments at all. There's no paperclip or
>>>> anything else to indicate an attachment was included with the email.
>>>>
>>>> If he forwards the email to a co-worker, they can see it just fine. If
>>>> he views the emails in OWA, the attachments are there. I've gone over
>>>> his Outlook view settings and there's nothing specific that would keep
>>>> attachments from not being shown.
>>>>
>>>> Any ideas?
>>>>
>>>> Thanks in advance
>>>>
>>>
>>
>>
>
>

It looks like rich text, although this is coming from outside the company so
i'm not really sure.

No antivirus integration with Outlook.

How do you change the format of an 'incoming' message?


"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in
message news:(E-Mail Removed)...
> Are you using a virus scanner that integrates with Outlook? Disable this
> integration and try again.
>
> What format is the message in? Plain Text, HTML, Rich Text?
> Also; does the attachment "pop-up" when you change the message format to
> Plain Text?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "jim" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> The same message we can't see the attachment in Outlook2k3, we CAN see
>> normally using Outlook2k7. Strange..
>>
>> "jim" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> No plug-ins at all. What's curious is that you can't see the
>>> attachments at all in the message when it arrives. However, if you
>>> click the forward button, you can see the attachments just fine before
>>> you click Send.
>>>
>>> Cached mode on or off has no effect.
>>>
>>>
>>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
>>> in message news:(E-Mail Removed)...
>>>> Are the latest updates applied?
>>>> What add-ins are installed?
>>>>
>>>> Does enabling/disabling Cached Exchange Mode make a difference?
>>>>
>>>> --
>>>> Robert Sparnaaij [MVP-Outlook]
>>>> Coauthor, Configuring Microsoft Outlook 2003
>>>> http://www.howto-outlook.com/
>>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>>>
>>>> -----
>>>> "jim" <(E-Mail Removed)> wrote in message
>>>> news:%(E-Mail Removed)...
>>>>> We've got a user running Outlook 2003. He often receives quotes and
>>>>> other documents from company's we do business with. On some emails he
>>>>> is unable to see any attachments at all. There's no paperclip or
>>>>> anything else to indicate an attachment was included with the email.
>>>>>
>>>>> If he forwards the email to a co-worker, they can see it just fine.
>>>>> If he views the emails in OWA, the attachments are there. I've gone
>>>>> over his Outlook view settings and there's nothing specific that would
>>>>> keep attachments from not being shown.
>>>>>
>>>>> Any ideas?
>>>>>
>>>>> Thanks in advance
>>>>>
>>>>
>>>
>>>
>>
>>
>

Open the message-> Edit-> Edit Message-> IIRC menu Format

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"jim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> It looks like rich text, although this is coming from outside the company
> so i'm not really sure.
>
> No antivirus integration with Outlook.
>
> How do you change the format of an 'incoming' message?
>
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
> in message news:(E-Mail Removed)...
>> Are you using a virus scanner that integrates with Outlook? Disable this
>> integration and try again.
>>
>> What format is the message in? Plain Text, HTML, Rich Text?
>> Also; does the attachment "pop-up" when you change the message format to
>> Plain Text?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "jim" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> The same message we can't see the attachment in Outlook2k3, we CAN see
>>> normally using Outlook2k7. Strange..
>>>
>>> "jim" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> No plug-ins at all. What's curious is that you can't see the
>>>> attachments at all in the message when it arrives. However, if you
>>>> click the forward button, you can see the attachments just fine before
>>>> you click Send.
>>>>
>>>> Cached mode on or off has no effect.
>>>>
>>>>
>>>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
>>>> wrote in message news:(E-Mail Removed)...
>>>>> Are the latest updates applied?
>>>>> What add-ins are installed?
>>>>>
>>>>> Does enabling/disabling Cached Exchange Mode make a difference?
>>>>>
>>>>> --
>>>>> Robert Sparnaaij [MVP-Outlook]
>>>>> Coauthor, Configuring Microsoft Outlook 2003
>>>>> http://www.howto-outlook.com/
>>>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>>>>
>>>>> -----
>>>>> "jim" <(E-Mail Removed)> wrote in message
>>>>> news:%(E-Mail Removed)...
>>>>>> We've got a user running Outlook 2003. He often receives quotes and
>>>>>> other documents from company's we do business with. On some emails
>>>>>> he is unable to see any attachments at all. There's no paperclip or
>>>>>> anything else to indicate an attachment was included with the email.
>>>>>>
>>>>>> If he forwards the email to a co-worker, they can see it just fine.
>>>>>> If he views the emails in OWA, the attachments are there. I've gone
>>>>>> over his Outlook view settings and there's nothing specific that
>>>>>> would keep attachments from not being shown.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>> Thanks in advance
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>
>

Multiposted and many answers in other groups.
http://www.blakjak.demon.co.uk/mul_crss.htm


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"jim" <(E-Mail Removed)> wrote in message news:%(E-Mail Removed)...
> We've got a user running Outlook 2003. He often receives quotes and other
> documents from company's we do business with. On some emails he is unable
> to see any attachments at all. There's no paperclip or anything else to
> indicate an attachment was included with the email.
>
> If he forwards the email to a co-worker, they can see it just fine. If he
> views the emails in OWA, the attachments are there. I've gone over his
> Outlook view settings and there's nothing specific that would keep
> attachments from not being shown.
>
> Any ideas?
>
> Thanks in advance
>
>

Just a heads up on this issue. We started having this exact problem Friday
5/4/07 with two of our end users using Outlook 2003 with a recently installed
Exchange Server 2007 (installed on 4/24) until the Exchange Server 2007
switch we never had this issue (was running Exchange 2003 for about 2 years)

Opening the message clicking in edit message and then changing the format to
PLAIN TEXT instead of HTML did indeed display the attachment in the header.

So this is one of those problems that are hard to pin down, it could easily
be coincidence that 2 users out of 27 have this problem now because of our
2007 upgrade, or as I've read on other forums it could be a bug in Mozilla
Thunderbird that sends messed up attachment headers that Outlook can't
decifer and those two users were getting e-mail with attachments from
Thunderbird users.

The users have been getting other e-mail with the attachments visible, so
I'm tending to lean on the latter explanation.

Just wanted to give a little more info on this subject and let you know you
are not the only person in the world having to deal with it.

"Roady [MVP]" wrote:

> Open the message-> Edit-> Edit Message-> IIRC menu Format
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "jim" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > It looks like rich text, although this is coming from outside the company
> > so i'm not really sure.
> >
> > No antivirus integration with Outlook.
> >
> > How do you change the format of an 'incoming' message?
> >
> >
> > "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
> > in message news:(E-Mail Removed)...
> >> Are you using a virus scanner that integrates with Outlook? Disable this
> >> integration and try again.
> >>
> >> What format is the message in? Plain Text, HTML, Rich Text?
> >> Also; does the attachment "pop-up" when you change the message format to
> >> Plain Text?
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >> "jim" <(E-Mail Removed)> wrote in message
> >> news:(E-Mail Removed)...
> >>> The same message we can't see the attachment in Outlook2k3, we CAN see
> >>> normally using Outlook2k7. Strange..
> >>>
> >>> "jim" <(E-Mail Removed)> wrote in message
> >>> news:(E-Mail Removed)...
> >>>> No plug-ins at all. What's curious is that you can't see the
> >>>> attachments at all in the message when it arrives. However, if you
> >>>> click the forward button, you can see the attachments just fine before
> >>>> you click Send.
> >>>>
> >>>> Cached mode on or off has no effect.
> >>>>
> >>>>
> >>>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
> >>>> wrote in message news:(E-Mail Removed)...
> >>>>> Are the latest updates applied?
> >>>>> What add-ins are installed?
> >>>>>
> >>>>> Does enabling/disabling Cached Exchange Mode make a difference?
> >>>>>
> >>>>> --
> >>>>> Robert Sparnaaij [MVP-Outlook]
> >>>>> Coauthor, Configuring Microsoft Outlook 2003
> >>>>> http://www.howto-outlook.com/
> >>>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>>>>
> >>>>> -----
> >>>>> "jim" <(E-Mail Removed)> wrote in message
> >>>>> news:%(E-Mail Removed)...
> >>>>>> We've got a user running Outlook 2003. He often receives quotes and
> >>>>>> other documents from company's we do business with. On some emails
> >>>>>> he is unable to see any attachments at all. There's no paperclip or
> >>>>>> anything else to indicate an attachment was included with the email.
> >>>>>>
> >>>>>> If he forwards the email to a co-worker, they can see it just fine.
> >>>>>> If he views the emails in OWA, the attachments are there. I've gone
> >>>>>> over his Outlook view settings and there's nothing specific that
> >>>>>> would keep attachments from not being shown.
> >>>>>>
> >>>>>> Any ideas?
> >>>>>>
> >>>>>> Thanks in advance
> >>>>>>
> >>>>>
> >>>>
> >>>>
> >>>
> >>>
> >>
> >
> >
>