Hi Guys
I have recently upgraded a users PC from Outlook 2000 to 2003. Since the
upgrade he has 2 problems that I cant resolve
1. He can not see any public folders down the left hand side of screen only
the folders that he has created.
2. When he edits a document in a email and then saves it, when he sends it
the attachments doesnt attach it disappears and the receipent will just
receive the document name in text format << example ?>>
Any suggestions anyone this is a pain in the backside!!

Thanks
Karen

1. Ctrl+6 - can he see the PF now?
2. What message format is he using? how is he attaching the documents to the
email?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Karen" <(E-Mail Removed)> wrote in message
news:EC9646AE-7DEC-4FCA-8CEF-(E-Mail Removed)...
> Hi Guys
> I have recently upgraded a users PC from Outlook 2000 to 2003. Since the
> upgrade he has 2 problems that I cant resolve
> 1. He can not see any public folders down the left hand side of screen
> only
> the folders that he has created.
> 2. When he edits a document in a email and then saves it, when he sends it
> the attachments doesnt attach it disappears and the receipent will just
> receive the document name in text format << example ?>>
> Any suggestions anyone this is a pain in the backside!!
>
> Thanks
> Karen

Hi will get him to hit crtl+6 and see if that sorts the PF problem - thanks !!

He's using rich text format and he's not attaching the documents he is just
editing the document that the sender sent him then saving it in the email and
forwarding it. (hope that makes sense)

"Diane Poremsky" wrote:

> 1. Ctrl+6 - can he see the PF now?
> 2. What message format is he using? how is he attaching the documents to the
> email?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Subscribe to Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
>
> "Karen" <(E-Mail Removed)> wrote in message
> news:EC9646AE-7DEC-4FCA-8CEF-(E-Mail Removed)...
> > Hi Guys
> > I have recently upgraded a users PC from Outlook 2000 to 2003. Since the
> > upgrade he has 2 problems that I cant resolve
> > 1. He can not see any public folders down the left hand side of screen
> > only
> > the folders that he has created.
> > 2. When he edits a document in a email and then saves it, when he sends it
> > the attachments doesnt attach it disappears and the receipent will just
> > receive the document name in text format << example ?>>
> > Any suggestions anyone this is a pain in the backside!!
> >
> > Thanks
> > Karen
>