Hi,

I have a problem with an outlook 2002 SP3 client. When they print HTML
emails that have attachments the attachment icon does not show up in the
print out. According to this KB
http://support.microsoft.com/default...&Product=out2K
(which specifies Outlook 2003 but mentions outlook 2002 in the applies to
section) this should be resolved however having applied the latest SP it
does not appear to be. The attachment icon is required for audit trail
purposes.
Has anyone experienced something like this before? Any tips on trying to get
it working?

The article states that it was first fixed in Outlook 2003 SP1. There is no
fix for any previous version of Outlook, only a workaround.
See http://www.msoutlook.info/question/83

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Dave Vered" <Dave (E-Mail Removed)> wrote in message
news:630566E8-0B83-4431-9BBA-(E-Mail Removed)...
> Hi,
>
> I have a problem with an outlook 2002 SP3 client. When they print HTML
> emails that have attachments the attachment icon does not show up in the
> print out. According to this KB
> http://support.microsoft.com/default...&Product=out2K
> (which specifies Outlook 2003 but mentions outlook 2002 in the applies to
> section) this should be resolved however having applied the latest SP it
> does not appear to be. The attachment icon is required for audit trail
> purposes.
> Has anyone experienced something like this before? Any tips on trying to
> get
> it working?
>

Thank you this info has solved my issue!

"Roady [MVP]" wrote:

> The article states that it was first fixed in Outlook 2003 SP1. There is no
> fix for any previous version of Outlook, only a workaround.
> See http://www.msoutlook.info/question/83
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Dave Vered" <Dave (E-Mail Removed)> wrote in message
> news:630566E8-0B83-4431-9BBA-(E-Mail Removed)...
> > Hi,
> >
> > I have a problem with an outlook 2002 SP3 client. When they print HTML
> > emails that have attachments the attachment icon does not show up in the
> > print out. According to this KB
> > http://support.microsoft.com/default...&Product=out2K
> > (which specifies Outlook 2003 but mentions outlook 2002 in the applies to
> > section) this should be resolved however having applied the latest SP it
> > does not appear to be. The attachment icon is required for audit trail
> > purposes.
> > Has anyone experienced something like this before? Any tips on trying to
> > get
> > it working?
> >
>

You're welcome! :-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Dave Vered" <(E-Mail Removed)> wrote in message
news:59151510-E290-448E-8309-(E-Mail Removed)...
> Thank you this info has solved my issue!
>
> "Roady [MVP]" wrote:
>
>> The article states that it was first fixed in Outlook 2003 SP1. There is
>> no
>> fix for any previous version of Outlook, only a workaround.
>> See http://www.msoutlook.info/question/83
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Dave Vered" <Dave (E-Mail Removed)> wrote in message
>> news:630566E8-0B83-4431-9BBA-(E-Mail Removed)...
>> > Hi,
>> >
>> > I have a problem with an outlook 2002 SP3 client. When they print HTML
>> > emails that have attachments the attachment icon does not show up in
>> > the
>> > print out. According to this KB
>> > http://support.microsoft.com/default...&Product=out2K
>> > (which specifies Outlook 2003 but mentions outlook 2002 in the applies
>> > to
>> > section) this should be resolved however having applied the latest SP
>> > it
>> > does not appear to be. The attachment icon is required for audit trail
>> > purposes.
>> > Has anyone experienced something like this before? Any tips on trying
>> > to
>> > get
>> > it working?
>> >
>>