FYI--I've seen Asus' support (or lack of it) mean-mouthed in forums and
newsgroups. My son and I RMA'd a dead A7V333 MB. The MB had been tested and
declared TU by a local shop. I asked for and received an RMA from their US
support site via the web. We sent off the MB, and 2 weeks later a
replacement arrived. Timely turnaround and no hassles.

They seem to RMA quite well. I think the complaints are largely about folks
trying to make inquiries and get detailed technical info from ASUS (i.e.:
what got fixed in the latest bios update, etc). Though I've never contacted
them , I understand that they're not real customer centric in that respect.
I think they take a wholesaler approach in that their customer isn't the end
user but rather the peripheral vendors and VARs. Apparently they expect
those folks to supply the tech support.

"Jon Arbuckle" <(E-Mail Removed)> wrote in message
news:bo20c0$1ld3$(E-Mail Removed)...
> FYI--I've seen Asus' support (or lack of it) mean-mouthed in forums and
> newsgroups. My son and I RMA'd a dead A7V333 MB. The MB had been tested
and
> declared TU by a local shop. I asked for and received an RMA from their US
> support site via the web. We sent off the MB, and 2 weeks later a
> replacement arrived. Timely turnaround and no hassles.
>
>
>