Hi,

I just bought a new Toshiba Satellite A40-231 with XP Home. I have an
external Archos Mini HD (40 GB) that has USB 2.0. For some reason,
when I connect the HD to the laptop, I get a message stating that
there has been a failure and an unknown device is connected. I have
tried re-installing the drivers for the Archos but to no avail.
Further, I have been able to use various memory sticks on the machine
with no problems. Additionally, the MiniHD works fine on other
machines (the other machines however had only USB 1.1 ports). I cannot
figure out however why the Mini HD does not appear on my new machine
and I would appreciate any advice in this matter as it is quite
frustrating.

Many thanks, Jules

Download and install the "MiniHD USB Drivers:
http://www.archos.com/download/drivers.html

Archos Technical Support Options
http://www.archos.com/support/support_contact.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------

"Jules" <(E-Mail Removed)> wrote in message:
news:(E-Mail Removed)...

| Hi,
|
| I just bought a new Toshiba Satellite A40-231 with XP Home. I have an
| external Archos Mini HD (40 GB) that has USB 2.0. For some reason,
| when I connect the HD to the laptop, I get a message stating that
| there has been a failure and an unknown device is connected. I have
| tried re-installing the drivers for the Archos but to no avail.
| Further, I have been able to use various memory sticks on the machine
| with no problems. Additionally, the MiniHD works fine on other
| machines (the other machines however had only USB 1.1 ports). I cannot
| figure out however why the Mini HD does not appear on my new machine
| and I would appreciate any advice in this matter as it is quite
| frustrating.
|
| Many thanks, Jules

Thanks Carey, however I have already downloaded the drivers and when I
try to update the driver (after I get this message that an unknown
device is on USB) I keep getting a message that no driver exists that
is suitable!!! I am at a complete loss!

Jules




(E-Mail Removed) (Jules) wrote in message news:<(E-Mail Removed)>...
> Hi,
>
> I just bought a new Toshiba Satellite A40-231 with XP Home. I have an
> external Archos Mini HD (40 GB) that has USB 2.0. For some reason,
> when I connect the HD to the laptop, I get a message stating that
> there has been a failure and an unknown device is connected. I have
> tried re-installing the drivers for the Archos but to no avail.
> Further, I have been able to use various memory sticks on the machine
> with no problems. Additionally, the MiniHD works fine on other
> machines (the other machines however had only USB 1.1 ports). I cannot
> figure out however why the Mini HD does not appear on my new machine
> and I would appreciate any advice in this matter as it is quite
> frustrating.
>
> Many thanks, Jules

"Jules" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thanks Carey, however I have already downloaded the drivers and when I
> try to update the driver (after I get this message that an unknown
> device is on USB) I keep getting a message that no driver exists that
> is suitable!!! I am at a complete loss!
>
> Jules

Try this. I used it to solve an unknown device problem with a USB memory
key.

1 - Start XP in safe mode, by pressing F8 repeatedly while the computer is
booting. Then select "Safe Mode" from the top of the list and press Enter.

2 - Go to Control Panel > System > Hardware >Device Manager. Select View,
and then show hidden devices. Select Storage Volumes (should be near the
bottom) then right click on (any) Generic Volume(s) and click "uninstall".
Do this repeatedly until they no longer uninstall. Do the same for any other
USB devices (leave the USB controllers section until last).

3 - Then go to the USB controllers section and uninstall everything that can
be found there. Don't worry, they will be re-detected on re-boot. When they
are all gone, re-boot the computer. The computer will detect your USB ports
and re-install them. It will probably ask you to re-start after this, but if
it does not, do it anyway.

4 - Plug in your USB device(s) and cross your fingers.

Marcu