<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have a user who uses his Win XP & Office 2003 laptop at work & away
> from work.
> He wanted his mail setup so he could access mail away fom work so i
> configured his Outlook to work Offline.
>
> When i set him up to work offline i archived his mail to his H:/ then
> imported the contents back so he had the following when he opened his
> Outlook.
>
> Mailbox (John Smith)
> Archived folders
>
> At first everything was fine.
>
> Then he started experiencing problems and when he clicked on his
> archived folders it said inaccessible so i tried to import the
> H:Archive back into the archived folder within Outlook. However i got a
> msg saying can't import into the current folder.
> What i had to do was create a personal folder and import the contents
> into there.
>
> Now he has 3 mailboxes when he logs on.
>
> Mailbox (John Smith)
> Archived folders
> Outlook Today (Personal Folders)
>
> When he is logged onto the network sometimes he can't access his
> Archived mail folder (re-importing H:Archive normally fixes) However
> when i try to import his H:/Archive into the archived folder Outlook
> prompts "Can't import into the same location)
>
> What am i doing wrong?
>
> What i would like is for him to have only the following
>
> Mailbox (John Smith)
> Archived folders
>
> Is the best solution to simply drag his emails/folders from his Outlook
> Today (Personal Folders)into the archived folder?
>
> I have noticed Outlook for some reason does not seem to work that well
> when the .OST or .PST is placed in another location away from the
> default C:\Document Settings\username\microsoft\outlook...
>
> Is anyone else experiencing this?
>
> Please..Please..Help me end my archiving woes.
>
You aren't importing as you say. You are using File -> Open to open the
..pst file as a seperate message because, well, it is because you are opening
another file. Do an import into his current message store, into the one
archive file, or wherever.
Make sure the .pst files are *local*; i.e., on his hard drive. PST file are
*not* designed to be accessed using mapped drives. If the connection
breaks, the application is obviously not connected to properly close the
..pst file that it opened. It if is on a local drive, make sure the user has
the required permissions to the folder and file for wherever you moved the
PST file. Outlook demands write access to any PST file that it opens. If
you copy it from a CD-ROM drive, you will have to remove the read-only file
attribute. The user will need write access to the PST file.
If he was using a POP3 account, he was already yanking his mails to read
offline wherever he wants. If he was using Exchange, enable the caching in
Outlook so he has a local copy (I'm not at work right now and have OL2002 at
home, so just use OL2003's help on caching).
|
Similar Threads
