Everytime I start Windows XP Pro, I get a dialogue box stating "Application
Layer Gateway Service encountered a problem and had to close" and asking me
to send an error message to Microsoft. Any ideas about how to fix this?

Tim,

What is the error report contents? Module name, memory address etc

Maybe it is just the 'alg.exe' file itself, but maybe not

Awaiting more info

--
Newbie Coder
(It's just a name)





"Tim Heslip" <(E-Mail Removed)> wrote in message
news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> Everytime I start Windows XP Pro, I get a dialogue box stating "Application
> Layer Gateway Service encountered a problem and had to close" and asking me
> to send an error message to Microsoft. Any ideas about how to fix this?

The link to the error message details contains:

F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt

"Newbie Coder" wrote:

> Tim,
>
> What is the error report contents? Module name, memory address etc
>
> Maybe it is just the 'alg.exe' file itself, but maybe not
>
> Awaiting more info
>
> --
> Newbie Coder
> (It's just a name)
>
>
>
>
>
> "Tim Heslip" <(E-Mail Removed)> wrote in message
> news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> > Everytime I start Windows XP Pro, I get a dialogue box stating "Application
> > Layer Gateway Service encountered a problem and had to close" and asking me
> > to send an error message to Microsoft. Any ideas about how to fix this?
>
>
>

Tim,

Can you post the minidump log or the module name, please?

--
Newbie Coder
(It's just a name)


"Tim Heslip" <(E-Mail Removed)> wrote in message
news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
> The link to the error message details contains:
>
> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
>
> "Newbie Coder" wrote:
>
> > Tim,
> >
> > What is the error report contents? Module name, memory address etc
> >
> > Maybe it is just the 'alg.exe' file itself, but maybe not
> >
> > Awaiting more info
> >
> > --
> > Newbie Coder
> > (It's just a name)
> >
> >
> >
> >
> >
> > "Tim Heslip" <(E-Mail Removed)> wrote in message
> > news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> > > Everytime I start Windows XP Pro, I get a dialogue box stating
"Application
> > > Layer Gateway Service encountered a problem and had to close" and asking
me
> > > to send an error message to Microsoft. Any ideas about how to fix this?
> >
> >
> >

I don't know what those are or where to find them, thanks for helping me with
this though

"Newbie Coder" wrote:

> Tim,
>
> Can you post the minidump log or the module name, please?
>
> --
> Newbie Coder
> (It's just a name)
>
>
> "Tim Heslip" <(E-Mail Removed)> wrote in message
> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
> > The link to the error message details contains:
> >
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
> >
> > "Newbie Coder" wrote:
> >
> > > Tim,
> > >
> > > What is the error report contents? Module name, memory address etc
> > >
> > > Maybe it is just the 'alg.exe' file itself, but maybe not
> > >
> > > Awaiting more info
> > >
> > > --
> > > Newbie Coder
> > > (It's just a name)
> > >
> > >
> > >
> > >
> > >
> > > "Tim Heslip" <(E-Mail Removed)> wrote in message
> > > news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> > > > Everytime I start Windows XP Pro, I get a dialogue box stating
> "Application
> > > > Layer Gateway Service encountered a problem and had to close" and asking
> me
> > > > to send an error message to Microsoft. Any ideas about how to fix this?
> > >
> > >
> > >
>
>
>

Newbie Coder, can you please tell me how to find that log and I will post
it. Thanks

"Newbie Coder" wrote:

> Tim,
>
> Can you post the minidump log or the module name, please?
>
> --
> Newbie Coder
> (It's just a name)
>
>
> "Tim Heslip" <(E-Mail Removed)> wrote in message
> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
> > The link to the error message details contains:
> >
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
> >
> > "Newbie Coder" wrote:
> >
> > > Tim,
> > >
> > > What is the error report contents? Module name, memory address etc
> > >
> > > Maybe it is just the 'alg.exe' file itself, but maybe not
> > >
> > > Awaiting more info
> > >
> > > --
> > > Newbie Coder
> > > (It's just a name)
> > >
> > >
> > >
> > >
> > >
> > > "Tim Heslip" <(E-Mail Removed)> wrote in message
> > > news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> > > > Everytime I start Windows XP Pro, I get a dialogue box stating
> "Application
> > > > Layer Gateway Service encountered a problem and had to close" and asking
> me
> > > > to send an error message to Microsoft. Any ideas about how to fix this?
> > >
> > >
> > >
>
>
>

Is this what you meant?

szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll

szModVer : 5.1.2600.2180 offset : 0002d9cb

"Newbie Coder" wrote:

> Tim,
>
> Can you post the minidump log or the module name, please?
>
> --
> Newbie Coder
> (It's just a name)
>
>
> "Tim Heslip" <(E-Mail Removed)> wrote in message
> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
> > The link to the error message details contains:
> >
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
> > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
> >
> > "Newbie Coder" wrote:
> >
> > > Tim,
> > >
> > > What is the error report contents? Module name, memory address etc
> > >
> > > Maybe it is just the 'alg.exe' file itself, but maybe not
> > >
> > > Awaiting more info
> > >
> > > --
> > > Newbie Coder
> > > (It's just a name)
> > >
> > >
> > >
> > >
> > >
> > > "Tim Heslip" <(E-Mail Removed)> wrote in message
> > > news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> > > > Everytime I start Windows XP Pro, I get a dialogue box stating
> "Application
> > > > Layer Gateway Service encountered a problem and had to close" and asking
> me
> > > > to send an error message to Microsoft. Any ideas about how to fix this?
> > >
> > >
> > >
>
>
>

On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard

> Is this what you meant?
>
> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll
>
> szModVer : 5.1.2600.2180 offset : 0002d9cb
>
> "Newbie Coder" wrote:
>
>> Tim,
>>
>> Can you post the minidump log or the module name, please?
>>
>> --
>> Newbie Coder
>> (It's just a name)
>>
>>
>> "Tim Heslip" <(E-Mail Removed)> wrote in message
>> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
>>> The link to the error message details contains:
>>>
>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
>>>
>>> "Newbie Coder" wrote:
>>>
>>>> Tim,
>>>>
>>>> What is the error report contents? Module name, memory address etc
>>>>
>>>> Maybe it is just the 'alg.exe' file itself, but maybe not
>>>>
>>>> Awaiting more info
>>>>
>>>> --
>>>> Newbie Coder
>>>> (It's just a name)
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Tim Heslip" <(E-Mail Removed)> wrote in message
>>>> news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating
>> "Application
>>>>> Layer Gateway Service encountered a problem and had to close" and asking
>> me
>>>>> to send an error message to Microsoft. Any ideas about how to fix this?
>>>>
>>>>
>>
>>

Hi Tim,

One thing I see is that an exe file should not reside in a temp folder
(although it has a different extension, it could be a downloaded file).
Specifically, alg.exe should reside in the System32 folder.

Do you have an updated AV program? Run a full scan, and even try an
online scanner like Kaspersky:

http://www.kaspersky.com/virusscanner

Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware.

This is just a start. If these suggestions don't cure it, you will have
to get more aggressive.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

Hi Terry, thanks for responding.

I searched for alg.exe and found three hits.

One copy in WINDOWS\system32 and two copies in
WINDOWS\PCHEALTH\ErrorRep\UserDumps

I do have a recent version of McAfee virus checker and Lavasoft adware.

Can you advise please.

Tim

"Terry R." wrote:

> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard
>
> > Is this what you meant?
> >
> > szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll
> >
> > szModVer : 5.1.2600.2180 offset : 0002d9cb
> >
> > "Newbie Coder" wrote:
> >
> >> Tim,
> >>
> >> Can you post the minidump log or the module name, please?
> >>
> >> --
> >> Newbie Coder
> >> (It's just a name)
> >>
> >>
> >> "Tim Heslip" <(E-Mail Removed)> wrote in message
> >> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
> >>> The link to the error message details contains:
> >>>
> >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
> >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
> >>>
> >>> "Newbie Coder" wrote:
> >>>
> >>>> Tim,
> >>>>
> >>>> What is the error report contents? Module name, memory address etc
> >>>>
> >>>> Maybe it is just the 'alg.exe' file itself, but maybe not
> >>>>
> >>>> Awaiting more info
> >>>>
> >>>> --
> >>>> Newbie Coder
> >>>> (It's just a name)
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> "Tim Heslip" <(E-Mail Removed)> wrote in message
> >>>> news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
> >>>>> Everytime I start Windows XP Pro, I get a dialogue box stating
> >> "Application
> >>>>> Layer Gateway Service encountered a problem and had to close" and asking
> >> me
> >>>>> to send an error message to Microsoft. Any ideas about how to fix this?
> >>>>
> >>>>
> >>
> >>
>
> Hi Tim,
>
> One thing I see is that an exe file should not reside in a temp folder
> (although it has a different extension, it could be a downloaded file).
> Specifically, alg.exe should reside in the System32 folder.
>
> Do you have an updated AV program? Run a full scan, and even try an
> online scanner like Kaspersky:
>
> http://www.kaspersky.com/virusscanner
>
> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware.
>
> This is just a start. If these suggestions don't cure it, you will have
> to get more aggressive.
>
> --
> Terry R.
>
> ***Reply Note***
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
>

On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard

> Hi Terry, thanks for responding.
>
> I searched for alg.exe and found three hits.
>
> One copy in WINDOWS\system32 and two copies in
> WINDOWS\PCHEALTH\ErrorRep\UserDumps
>
> I do have a recent version of McAfee virus checker and Lavasoft adware.
>
> Can you advise please.
>
> Tim
>
> "Terry R." wrote:
>
>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard
>>
>>> Is this what you meant?
>>>
>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll
>>>
>>> szModVer : 5.1.2600.2180 offset : 0002d9cb
>>>
>>> "Newbie Coder" wrote:
>>>
>>>> Tim,
>>>>
>>>> Can you post the minidump log or the module name, please?
>>>>
>>>> --
>>>> Newbie Coder
>>>> (It's just a name)
>>>>
>>>>
>>>> "Tim Heslip" <(E-Mail Removed)> wrote in message
>>>> news:0B485E03-1E9A-41D9-A206-(E-Mail Removed)...
>>>>> The link to the error message details contains:
>>>>>
>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp
>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt
>>>>>
>>>>> "Newbie Coder" wrote:
>>>>>
>>>>>> Tim,
>>>>>>
>>>>>> What is the error report contents? Module name, memory address etc
>>>>>>
>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not
>>>>>>
>>>>>> Awaiting more info
>>>>>>
>>>>>> --
>>>>>> Newbie Coder
>>>>>> (It's just a name)
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Tim Heslip" <(E-Mail Removed)> wrote in message
>>>>>> news:19866D6D-3FF1-490A-AD4B-(E-Mail Removed)...
>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating
>>>> "Application
>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking
>>>> me
>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this?
>>>>>>
>>>>
>> Hi Tim,
>>
>> One thing I see is that an exe file should not reside in a temp folder
>> (although it has a different extension, it could be a downloaded file).
>> Specifically, alg.exe should reside in the System32 folder.
>>
>> Do you have an updated AV program? Run a full scan, and even try an
>> online scanner like Kaspersky:
>>
>> http://www.kaspersky.com/virusscanner
>>
>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware.
>>
>> This is just a start. If these suggestions don't cure it, you will have
>> to get more aggressive.
>>

Hi Tim,

First, use the advise I provided in the first post (using at least two
of each type of scanner), then report back.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.