Upon rebooting, I receive the following message:

MSMSGS.EXE Application Error

The instruction at "0x5d3793f5" referenced memory
at "0x00000028". The memory could not be "written".

This started happening after I upgraded MSN Messenger 6.1
to 6.2. If I launch Windows Messenger, the entire system
freezes with the only way of quitting the application is
by powering down. This is also affecting one other
application, RealProducer 8.5. Everything else seems to
be working satisfactorilly.

I spoke with MSN people, they said they couldn't help
since MSN is not my ISP. The people at Dell weren't much
help either. I still get the same errors.

I don't know where to go next. I'm suppose to stream
tomorrow and can't launch RealProducer without it failing
or Messenger.

t seems like these two apps tried to write to the same
memory location and now it's corrupt. I know that's not
true but that's the way it seems.

Please help

Greetings Chikky,

Do you have Norton Antivirus installed? Recent versions of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict with Messenger and cause this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.


"Chikky" <(E-Mail Removed)> wrote in message
news:1be2e01c4518b$08cc7ea0$(E-Mail Removed)...
> Upon rebooting, I receive the following message:
>
> MSMSGS.EXE Application Error
>
> The instruction at "0x5d3793f5" referenced memory
> at "0x00000028". The memory could not be "written".
>
> This started happening after I upgraded MSN Messenger 6.1
> to 6.2. If I launch Windows Messenger, the entire system
> freezes with the only way of quitting the application is
> by powering down. This is also affecting one other
> application, RealProducer 8.5. Everything else seems to
> be working satisfactorilly.
>
> I spoke with MSN people, they said they couldn't help
> since MSN is not my ISP. The people at Dell weren't much
> help either. I still get the same errors.
>
> I don't know where to go next. I'm suppose to stream
> tomorrow and can't launch RealProducer without it failing
> or Messenger.
>
> t seems like these two apps tried to write to the same
> memory location and now it's corrupt. I know that's not
> true but that's the way it seems.
>
> Please help

Thanks for responding so quickly. I have Symantec
Antivirus Corporate Edition and Symantec Client Firewall
installed. I have granted access to both MSN Messenger
and Windows Messenger through the firewall.

I still experience the same response with the same error
message.

Got any other ideas???


>-----Original Message-----
>Greetings Chikky,
>
>Do you have Norton Antivirus installed? Recent versions
of Norton Antivirus added a new
>"instant messaging scanning" feature, which can conflict
with Messenger and cause this
>behavior. To stop it, open Norton Antivirus (Right-click
on the Norton Antivirus icon in the
>System Tray/Notification Area (by the clock),
choose 'Open Norton Antivirus'), click Options,
>then Instant Messenger then uncheck MSN Instant
Messenger and click OK.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>All posts unless otherwise specified are (c) 2004
Jonathan Kay.
>You *must* contact me for redistribution rights.
>
>
>"Chikky" <(E-Mail Removed)> wrote in
message
>news:1be2e01c4518b$08cc7ea0$(E-Mail Removed)...
>> Upon rebooting, I receive the following message:
>>
>> MSMSGS.EXE Application Error
>>
>> The instruction at "0x5d3793f5" referenced memory
>> at "0x00000028". The memory could not be "written".
>>
>> This started happening after I upgraded MSN Messenger
6.1
>> to 6.2. If I launch Windows Messenger, the entire
system
>> freezes with the only way of quitting the application
is
>> by powering down. This is also affecting one other
>> application, RealProducer 8.5. Everything else seems
to
>> be working satisfactorilly.
>>
>> I spoke with MSN people, they said they couldn't help
>> since MSN is not my ISP. The people at Dell weren't
much
>> help either. I still get the same errors.
>>
>> I don't know where to go next. I'm suppose to stream
>> tomorrow and can't launch RealProducer without it
failing
>> or Messenger.
>>
>> t seems like these two apps tried to write to the same
>> memory location and now it's corrupt. I know that's
not
>> true but that's the way it seems.
>>
>> Please help
>
>
>.
>