I can't log into my email account. I also can't log into safe mode. This is
the error code I get.
Problem Event Name:APPCRASH
Application Name:Outlook.exe
Application Version:12.0.6504.5000
Application Timestamp:49e7f47e
Fault Module Name:mspst32.dll
Fault Module Version:12.0.6504.5000
Fault Module Timestamp:49e7f409
Exception Code:c0000005
Exception Offset:00096876
OS Version:6.0.6002.2.2.0.256.6
Locale ID:1033
LCID:1033
Brand Office:12 Crash
SKULCID:1033
I can't go to the help button in Outlook Express.
I'm not sure at this point how to repair my email account.

According to that error you posted you are using Outlook 2007 and not Outlook
Express. Can you please confirm

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"cquinn" <(E-Mail Removed)> wrote in message
news:E221B2E3-5713-4D5C-96FA-(E-Mail Removed)...
>I can't log into my email account. I also can't log into safe mode. This is
> the error code I get.
> Problem Event Name:APPCRASH
> Application Name:Outlook.exe
> Application Version:12.0.6504.5000
> Application Timestamp:49e7f47e
> Fault Module Name:mspst32.dll
> Fault Module Version:12.0.6504.5000
> Fault Module Timestamp:49e7f409
> Exception Code:c0000005
> Exception Offset:00096876
> OS Version:6.0.6002.2.2.0.256.6
> Locale ID:1033
> LCID:1033
> Brand Office:12 Crash
> SKULCID:1033
> I can't go to the help button in Outlook Express.
> I'm not sure at this point how to repair my email account.

As Peter said; it looks like you're Microsoft Office Outlook and not Outlook
Express.

The Event Log entry suggests that you have a problem with your pst-file.
Check it for errors with scanpst.exe.
For details see http://www.msoutlook.info/question/77

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"cquinn" <(E-Mail Removed)> wrote in message
news:E221B2E3-5713-4D5C-96FA-(E-Mail Removed)...
> I can't log into my email account. I also can't log into safe mode. This
> is
> the error code I get.
> Problem Event Name:APPCRASH
> Application Name:Outlook.exe
> Application Version:12.0.6504.5000
> Application Timestamp:49e7f47e
> Fault Module Name:mspst32.dll
> Fault Module Version:12.0.6504.5000
> Fault Module Timestamp:49e7f409
> Exception Code:c0000005
> Exception Offset:00096876
> OS Version:6.0.6002.2.2.0.256.6
> Locale ID:1033
> LCID:1033
> Brand Office:12 Crash
> SKULCID:1033
> I can't go to the help button in Outlook Express.
> I'm not sure at this point how to repair my email account.

"Roady [MVP]" wrote:

> As Peter said; it looks like you're Microsoft Office Outlook and not Outlook
> Express.
>
> The Event Log entry suggests that you have a problem with your pst-file.
> Check it for errors with scanpst.exe.
> For details see http://www.msoutlook.info/question/77
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "cquinn" <(E-Mail Removed)> wrote in message
> news:E221B2E3-5713-4D5C-96FA-(E-Mail Removed)...
> > I can't log into my email account. I also can't log into safe mode. This
> > is
> > the error code I get.
> > Problem Event Name:APPCRASH
> > Application Name:Outlook.exe
> > Application Version:12.0.6504.5000
> > Application Timestamp:49e7f47e
> > Fault Module Name:mspst32.dll
> > Fault Module Version:12.0.6504.5000
> > Fault Module Timestamp:49e7f409
> > Exception Code:c0000005
> > Exception Offset:00096876
> > OS Version:6.0.6002.2.2.0.256.6
> > Locale ID:1033
> > LCID:1033
> > Brand Office:12 Crash
> > SKULCID:1033
> > I can't go to the help button in Outlook Express.
> > I'm not sure at this point how to repair my email account.
>

Thank you guys very much..the problem is solved!

You're welcome! :-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"cquinn" <(E-Mail Removed)> wrote in message
news:13F64E7F-408A-4C89-B9B2-(E-Mail Removed)...
>
>
> "Roady [MVP]" wrote:
>
>> As Peter said; it looks like you're Microsoft Office Outlook and not
>> Outlook
>> Express.
>>
>> The Event Log entry suggests that you have a problem with your pst-file.
>> Check it for errors with scanpst.exe.
>> For details see http://www.msoutlook.info/question/77
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "cquinn" <(E-Mail Removed)> wrote in message
>> news:E221B2E3-5713-4D5C-96FA-(E-Mail Removed)...
>> > I can't log into my email account. I also can't log into safe mode.
>> > This
>> > is
>> > the error code I get.
>> > Problem Event Name:APPCRASH
>> > Application Name:Outlook.exe
>> > Application Version:12.0.6504.5000
>> > Application Timestamp:49e7f47e
>> > Fault Module Name:mspst32.dll
>> > Fault Module Version:12.0.6504.5000
>> > Fault Module Timestamp:49e7f409
>> > Exception Code:c0000005
>> > Exception Offset:00096876
>> > OS Version:6.0.6002.2.2.0.256.6
>> > Locale ID:1033
>> > LCID:1033
>> > Brand Office:12 Crash
>> > SKULCID:1033
>> > I can't go to the help button in Outlook Express.
>> > I'm not sure at this point how to repair my email account.
>>
>
> Thank you guys very much..the problem is solved!