dell dv4223cl with windows xp
When trying to open AOL system information 2.0
i get a "system information application" error from microsoft saying it has
encountered a problem and needs to close

That AOL feature would be something AOL tech support may have an answer
about.

Typhoon55 wrote:

> dell dv4223cl with windows xp
> When trying to open AOL system information 2.0
> i get a "system information application" error from microsoft saying it has
> encountered a problem and needs to close

it seems to be a MS issue with the error message anyway
"Bob I" wrote:

> That AOL feature would be something AOL tech support may have an answer
> about.
>
> Typhoon55 wrote:
>
> > dell dv4223cl with windows xp
> > When trying to open AOL system information 2.0
> > i get a "system information application" error from microsoft saying it has
> > encountered a problem and needs to close
>
>

the pop up from microsoft says "system information applcation"
...encountered a problem and needs to close

error Signature:
AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
ModVer: 2.4.1.1 Offset: 0003933c
"Typhoon55" wrote:

> it seems to be a MS issue with the error message anyway
> "Bob I" wrote:
>
> > That AOL feature would be something AOL tech support may have an answer
> > about.
> >
> > Typhoon55 wrote:
> >
> > > dell dv4223cl with windows xp
> > > When trying to open AOL system information 2.0
> > > i get a "system information application" error from microsoft saying it has
> > > encountered a problem and needs to close
> >
> >

What if you launch the System Information utility with Windows manually
(Start -> Programs -> Accessories -> System Tools -> System Information

Do you get an error launching that utility? If not, the problem is not with
that utility.

What exactly is it that you're running? Are you just doubleclicking on a
file, or is it a link in your AOL software?


"Typhoon55" <(E-Mail Removed)> wrote in message
news:E149F28E-8819-4C5D-AAD9-(E-Mail Removed)...
> the pop up from microsoft says "system information applcation"
> ..encountered a problem and needs to close
>
> error Signature:
> AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
> ModVer: 2.4.1.1 Offset: 0003933c
> "Typhoon55" wrote:
>
>> it seems to be a MS issue with the error message anyway
>> "Bob I" wrote:
>>
>> > That AOL feature would be something AOL tech support may have an answer
>> > about.
>> >
>> > Typhoon55 wrote:
>> >
>> > > dell dv4223cl with windows xp
>> > > When trying to open AOL system information 2.0
>> > > i get a "system information application" error from microsoft saying
>> > > it has
>> > > encountered a problem and needs to close
>> >
>> >

Neither sinf.exe or sysinfo.dll are found on my default XP Pro install
so I would suspect that is an AOL issued item (Windows has Sysinfo.exe).
The MS error is stating that it is closing the program. I get the same
type of MS error message when Mozilla crashes itself, but Mozilla is not
a Microsoft program. Microsoft error handling is merely reporting the
program in question crashed and is closing it.

Typhoon55 wrote:

> the pop up from microsoft says "system information applcation"
> ..encountered a problem and needs to close
>
> error Signature:
> AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
> ModVer: 2.4.1.1 Offset: 0003933c
> "Typhoon55" wrote:
>
>
>>it seems to be a MS issue with the error message anyway
>>"Bob I" wrote:
>>
>>
>>>That AOL feature would be something AOL tech support may have an answer
>>>about.
>>>
>>>Typhoon55 wrote:
>>>
>>>
>>>>dell dv4223cl with windows xp
>>>>When trying to open AOL system information 2.0
>>>>i get a "system information application" error from microsoft saying it has
>>>>encountered a problem and needs to close
>>>
>>>

Yes, you're definitely having a problem with the AOL System Information
utility, not the Windows System Information utility. sinf.exe is the
executable for AOL's application.

http://messageboards.aol.co.uk/aol/e...lterRead=false

There are a couple of options there that hopefully may help you, otherwise
you should contact AOL tech support.

Joe

"Typhoon55" <(E-Mail Removed)> wrote in message
news:E149F28E-8819-4C5D-AAD9-(E-Mail Removed)...
> the pop up from microsoft says "system information applcation"
> ..encountered a problem and needs to close
>
> error Signature:
> AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
> ModVer: 2.4.1.1 Offset: 0003933c
> "Typhoon55" wrote:
>
>> it seems to be a MS issue with the error message anyway
>> "Bob I" wrote:
>>
>> > That AOL feature would be something AOL tech support may have an answer
>> > about.
>> >
>> > Typhoon55 wrote:
>> >
>> > > dell dv4223cl with windows xp
>> > > When trying to open AOL system information 2.0
>> > > i get a "system information application" error from microsoft saying
>> > > it has
>> > > encountered a problem and needs to close
>> >
>> >

aol support went thru several steps but no success - tried uninstall several
times
only thing i can try is to install an older version of aol then upgrade from
that....

I am surprised it is not just a simple fix


"Joe Grover" wrote:

> Yes, you're definitely having a problem with the AOL System Information
> utility, not the Windows System Information utility. sinf.exe is the
> executable for AOL's application.
>
> http://messageboards.aol.co.uk/aol/e...lterRead=false
>
> There are a couple of options there that hopefully may help you, otherwise
> you should contact AOL tech support.
>
> Joe
>
> "Typhoon55" <(E-Mail Removed)> wrote in message
> news:E149F28E-8819-4C5D-AAD9-(E-Mail Removed)...
> > the pop up from microsoft says "system information applcation"
> > ..encountered a problem and needs to close
> >
> > error Signature:
> > AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
> > ModVer: 2.4.1.1 Offset: 0003933c
> > "Typhoon55" wrote:
> >
> >> it seems to be a MS issue with the error message anyway
> >> "Bob I" wrote:
> >>
> >> > That AOL feature would be something AOL tech support may have an answer
> >> > about.
> >> >
> >> > Typhoon55 wrote:
> >> >
> >> > > dell dv4223cl with windows xp
> >> > > When trying to open AOL system information 2.0
> >> > > i get a "system information application" error from microsoft saying
> >> > > it has
> >> > > encountered a problem and needs to close
> >> >
> >> >
>
>

Mostly it's recommended to avoid the AOL software. There is a reason the
membership is declining.

Typhoon55 wrote:

> aol support went thru several steps but no success - tried uninstall several
> times
> only thing i can try is to install an older version of aol then upgrade from
> that....
>
> I am surprised it is not just a simple fix
>
>
> "Joe Grover" wrote:
>
>
>>Yes, you're definitely having a problem with the AOL System Information
>>utility, not the Windows System Information utility. sinf.exe is the
>>executable for AOL's application.
>>
>>http://messageboards.aol.co.uk/aol/e...lterRead=false
>>
>>There are a couple of options there that hopefully may help you, otherwise
>>you should contact AOL tech support.
>>
>>Joe
>>
>>"Typhoon55" <(E-Mail Removed)> wrote in message
>>news:E149F28E-8819-4C5D-AAD9-(E-Mail Removed)...
>>
>>>the pop up from microsoft says "system information applcation"
>>>..encountered a problem and needs to close
>>>
>>>error Signature:
>>>AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
>>>ModVer: 2.4.1.1 Offset: 0003933c
>>>"Typhoon55" wrote:
>>>
>>>
>>>>it seems to be a MS issue with the error message anyway
>>>>"Bob I" wrote:
>>>>
>>>>
>>>>>That AOL feature would be something AOL tech support may have an answer
>>>>>about.
>>>>>
>>>>>Typhoon55 wrote:
>>>>>
>>>>>
>>>>>>dell dv4223cl with windows xp
>>>>>>When trying to open AOL system information 2.0
>>>>>>i get a "system information application" error from microsoft saying
>>>>>>it has
>>>>>>encountered a problem and needs to close
>>>>>
>>>>>
>>

"Typhoon55" wrote
> aol support went thru several steps but no success - tried uninstall
> several
> times
> only thing i can try is to install an older version of aol then upgrade
> from
> that....
>
> I am surprised it is not just a simple fix

> "Joe Grover" wrote:
>
>> Yes, you're definitely having a problem with the AOL System Information
>> utility, not the Windows System Information utility. sinf.exe is the
>> executable for AOL's application.
>>
>> http://messageboards.aol.co.uk/aol/e...lterRead=false
>>
>> There are a couple of options there that hopefully may help you,
>> otherwise
>> you should contact AOL tech support.

>> "Typhoon55" <(E-Mail Removed)> wrote in message
>> news:E149F28E-8819-4C5D-AAD9-(E-Mail Removed)...
>> > the pop up from microsoft says "system information applcation"
>> > ..encountered a problem and needs to close
>> >
>> > error Signature:
>> > AppName: sinf.exe AppVer: 2.4.1.1 ModName: sysinfo.dll
>> > ModVer: 2.4.1.1 Offset: 0003933c
>> > "Typhoon55" wrote:
>> >
>> >> it seems to be a MS issue with the error message anyway
>> >> "Bob I" wrote:
>> >>
>> >> > That AOL feature would be something AOL tech support may have an
>> >> > answer
>> >> > about.
>> >> >
>> >> > Typhoon55 wrote:
>> >> >
>> >> > > dell dv4223cl with windows xp
>> >> > > When trying to open AOL system information 2.0
>> >> > > i get a "system information application" error from microsoft
>> >> > > saying
>> >> > > it has
>> >> > > encountered a problem and needs to close

I second Bob I's recommendation. You would be better off without AOL
software. I don't know what it's like with current versions, in problems
with removing it, but in times past it was essentially impossible to remove
short of a clean install.

--
Rock [MS-MVP User/Shell]