I cannot receive email from senders using AOL They do receive my emails,
however. This is new. Help, please

What version of Outlook are you using?

The first thing I'd check is to see if you have any rules set up. Next I'd
disable any anti-spam applications you may have integrated into your mail
client. After that I'd contact your ISP and see what they have to say.

Joe

"mouser" <(E-Mail Removed)> wrote in message
news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
>I cannot receive email from senders using AOL They do receive my emails,
> however. This is new. Help, please

Thanks Joe. I have Outlook 2003. I hate to sound so dumb, but how do I
check if I have rules set up. Don't know what that means. I already
contacted Verizon, it's not them I have
Zone Lab security suite, I guess I will have to contact them
Mouser





"Joe Grover" wrote:

> What version of Outlook are you using?
>
> The first thing I'd check is to see if you have any rules set up. Next I'd
> disable any anti-spam applications you may have integrated into your mail
> client. After that I'd contact your ISP and see what they have to say.
>
> Joe
>
> "mouser" <(E-Mail Removed)> wrote in message
> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
> >I cannot receive email from senders using AOL They do receive my emails,
> > however. This is new. Help, please
>
>

Joe, Sorry to be a pest What is a mail client??
Mouser

"Joe Grover" wrote:

> What version of Outlook are you using?
>
> The first thing I'd check is to see if you have any rules set up. Next I'd
> disable any anti-spam applications you may have integrated into your mail
> client. After that I'd contact your ISP and see what they have to say.
>
> Joe
>
> "mouser" <(E-Mail Removed)> wrote in message
> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
> >I cannot receive email from senders using AOL They do receive my emails,
> > however. This is new. Help, please
>
>

The rules in Outlook would be under Tools -> Rules and Alerts. See if you
have any rules set up to deliver mail from particular senders to any
particular folders. Odds are if you don't know what rules are you shouldn't
have any rules listed.

As for your second question that followed this post, "mail client" is just
another word for email program. Outlook 2003 is your mail client software.

If you don't have any rules set up, and you don't have any third-party
anti-spam software (like Norton Antispam for example), then you really need
to talk to Verizon. Give them the time and date that you know a message was
sent to you (get this information from the sender, find out the exact time
and date they last tried to send you an email) and see if Verizon can see if
it got to you.

Joe

"mouser" <(E-Mail Removed)> wrote in message
news:E0015D21-9A9B-4F18-8831-(E-Mail Removed)...
> Thanks Joe. I have Outlook 2003. I hate to sound so dumb, but how do I
> check if I have rules set up. Don't know what that means. I already
> contacted Verizon, it's not them I have
> Zone Lab security suite, I guess I will have to contact them
> Mouser
>
>
>
>
>
> "Joe Grover" wrote:
>
>> What version of Outlook are you using?
>>
>> The first thing I'd check is to see if you have any rules set up. Next
>> I'd
>> disable any anti-spam applications you may have integrated into your mail
>> client. After that I'd contact your ISP and see what they have to say.
>>
>> Joe
>>
>> "mouser" <(E-Mail Removed)> wrote in message
>> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
>> >I cannot receive email from senders using AOL They do receive my
>> >emails,
>> > however. This is new. Help, please
>>
>>

mouser <(E-Mail Removed)> wrote:

> Joe, Sorry to be a pest What is a mail client??

It's a program you use to send or receive mail, like Outlook, Outlook
Express, Thunderbird, Eudora, PINE, and any of many more such programs.
--
Brian Tillman

Joe, thank you for being so patient. I called Verizon, they say it is not
them. I turned off Zone alarm security suite, and still couldn't get the
email. I can receive the email in gmail. Any thoughts???
Thanks so much again!
mouser

"Joe Grover" wrote:

> The rules in Outlook would be under Tools -> Rules and Alerts. See if you
> have any rules set up to deliver mail from particular senders to any
> particular folders. Odds are if you don't know what rules are you shouldn't
> have any rules listed.
>
> As for your second question that followed this post, "mail client" is just
> another word for email program. Outlook 2003 is your mail client software.
>
> If you don't have any rules set up, and you don't have any third-party
> anti-spam software (like Norton Antispam for example), then you really need
> to talk to Verizon. Give them the time and date that you know a message was
> sent to you (get this information from the sender, find out the exact time
> and date they last tried to send you an email) and see if Verizon can see if
> it got to you.
>
> Joe
>
> "mouser" <(E-Mail Removed)> wrote in message
> news:E0015D21-9A9B-4F18-8831-(E-Mail Removed)...
> > Thanks Joe. I have Outlook 2003. I hate to sound so dumb, but how do I
> > check if I have rules set up. Don't know what that means. I already
> > contacted Verizon, it's not them I have
> > Zone Lab security suite, I guess I will have to contact them
> > Mouser
> >
> >
> >
> >
> >
> > "Joe Grover" wrote:
> >
> >> What version of Outlook are you using?
> >>
> >> The first thing I'd check is to see if you have any rules set up. Next
> >> I'd
> >> disable any anti-spam applications you may have integrated into your mail
> >> client. After that I'd contact your ISP and see what they have to say.
> >>
> >> Joe
> >>
> >> "mouser" <(E-Mail Removed)> wrote in message
> >> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
> >> >I cannot receive email from senders using AOL They do receive my
> >> >emails,
> >> > however. This is new. Help, please
> >>
> >>
>
>

Unfortunately you'll need to either have Verizon cooperate with you or AOL
cooperate with one of their senders.

What we need to know is this: Does the email from AOL ever get to Verizon's
mail server? If it does get to their server, what happens to it?

In my days of managing an ISP mail server I could enable tracking to
determine what happened to a message when it came in. This is what I did
from an administrative perspective:

- I would have the user request the sender send another test email, only
this time CC: it to my test account on my server as well as a test Yahoo
account I have for this purpose. If I received the message in my local
mailbox and my user did not, then it was likely a spam filter or rule
process running on their PC.
- If I did not receive it in my local mailbox but I did see it in my Yahoo
box, I would look at the time and date of the message, as well as the
sender's email address.
- I would check my spam filter logs, as any incoming connections would hit
that before being processed by my mail server. I would check the log for
that day and search for any mail sent to my user, and look in those results
for mail from their AOL sender.
- If I saw the message in that log, then I would also see if the message was
accepted by the filter or rejected, and if rejected why that happened. I
could then relay that on to the user and let them know why the message was
not accepted.
- If the message was accepted I would consult my mail server logs to see if
the message was delivered to the user's inbox. If it was, then again the
problem would lie in some software or setting in the user's mail client, as
the message was indeed delivered to their inbox.
- If it was not delivered to their inbox (but was delivered to mine) I'm not
sure what I would have done. That never happened. Under most
circumstances this could be caused by a mailbox-level spam filter (which our
server was not running) on the mail server, in which case the user would
need to tweak those settings themselves (maybe they have the filter set to
aggressively and set to drop messages entirely).

Does Verizon have mailbox-level spam filters that users can log into via
webpage and modify?

Joe
"mouser" <(E-Mail Removed)> wrote in message
news:E3C6F888-28AD-4FE4-A947-(E-Mail Removed)...
> Joe, thank you for being so patient. I called Verizon, they say it is not
> them. I turned off Zone alarm security suite, and still couldn't get the
> email. I can receive the email in gmail. Any thoughts???
> Thanks so much again!
> mouser
>
> "Joe Grover" wrote:
>
>> The rules in Outlook would be under Tools -> Rules and Alerts. See if
>> you
>> have any rules set up to deliver mail from particular senders to any
>> particular folders. Odds are if you don't know what rules are you
>> shouldn't
>> have any rules listed.
>>
>> As for your second question that followed this post, "mail client" is
>> just
>> another word for email program. Outlook 2003 is your mail client
>> software.
>>
>> If you don't have any rules set up, and you don't have any third-party
>> anti-spam software (like Norton Antispam for example), then you really
>> need
>> to talk to Verizon. Give them the time and date that you know a message
>> was
>> sent to you (get this information from the sender, find out the exact
>> time
>> and date they last tried to send you an email) and see if Verizon can see
>> if
>> it got to you.
>>
>> Joe
>>
>> "mouser" <(E-Mail Removed)> wrote in message
>> news:E0015D21-9A9B-4F18-8831-(E-Mail Removed)...
>> > Thanks Joe. I have Outlook 2003. I hate to sound so dumb, but how do
>> > I
>> > check if I have rules set up. Don't know what that means. I already
>> > contacted Verizon, it's not them I have
>> > Zone Lab security suite, I guess I will have to contact them
>> > Mouser
>> >
>> >
>> >
>> >
>> >
>> > "Joe Grover" wrote:
>> >
>> >> What version of Outlook are you using?
>> >>
>> >> The first thing I'd check is to see if you have any rules set up.
>> >> Next
>> >> I'd
>> >> disable any anti-spam applications you may have integrated into your
>> >> mail
>> >> client. After that I'd contact your ISP and see what they have to
>> >> say.
>> >>
>> >> Joe
>> >>
>> >> "mouser" <(E-Mail Removed)> wrote in message
>> >> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
>> >> >I cannot receive email from senders using AOL They do receive my
>> >> >emails,
>> >> > however. This is new. Help, please
>> >>
>> >>
>>
>>

Damn, hit Send too soon.


If while looking in my spam log I did *not* see any mail from an AOL sender
to my user, then I'd have to suggest the sender contact AOL to see if they
can track the outbound message. If it didn't even hit my spam filter then
it never got to my border router. This could be a problem with AOL sending
to my domain, or a problem with my domain itself (which wouldn't be too
likely if it was only AOL senders having the problem, but would be possible
enough to warrant checking everything on my end). Hopefully AOL would be
able to say "We tried delivering this message but received <insert error>."
That error may be something Verizon would need to know about and rectify, or
it may be an error the AOL postmaster would need to investigate.

Joe


"mouser" <(E-Mail Removed)> wrote in message
news:E3C6F888-28AD-4FE4-A947-(E-Mail Removed)...
> Joe, thank you for being so patient. I called Verizon, they say it is not
> them. I turned off Zone alarm security suite, and still couldn't get the
> email. I can receive the email in gmail. Any thoughts???
> Thanks so much again!
> mouser
>
> "Joe Grover" wrote:
>
>> The rules in Outlook would be under Tools -> Rules and Alerts. See if
>> you
>> have any rules set up to deliver mail from particular senders to any
>> particular folders. Odds are if you don't know what rules are you
>> shouldn't
>> have any rules listed.
>>
>> As for your second question that followed this post, "mail client" is
>> just
>> another word for email program. Outlook 2003 is your mail client
>> software.
>>
>> If you don't have any rules set up, and you don't have any third-party
>> anti-spam software (like Norton Antispam for example), then you really
>> need
>> to talk to Verizon. Give them the time and date that you know a message
>> was
>> sent to you (get this information from the sender, find out the exact
>> time
>> and date they last tried to send you an email) and see if Verizon can see
>> if
>> it got to you.
>>
>> Joe
>>
>> "mouser" <(E-Mail Removed)> wrote in message
>> news:E0015D21-9A9B-4F18-8831-(E-Mail Removed)...
>> > Thanks Joe. I have Outlook 2003. I hate to sound so dumb, but how do
>> > I
>> > check if I have rules set up. Don't know what that means. I already
>> > contacted Verizon, it's not them I have
>> > Zone Lab security suite, I guess I will have to contact them
>> > Mouser
>> >
>> >
>> >
>> >
>> >
>> > "Joe Grover" wrote:
>> >
>> >> What version of Outlook are you using?
>> >>
>> >> The first thing I'd check is to see if you have any rules set up.
>> >> Next
>> >> I'd
>> >> disable any anti-spam applications you may have integrated into your
>> >> mail
>> >> client. After that I'd contact your ISP and see what they have to
>> >> say.
>> >>
>> >> Joe
>> >>
>> >> "mouser" <(E-Mail Removed)> wrote in message
>> >> news:12E9853A-1B36-42EE-AE83-(E-Mail Removed)...
>> >> >I cannot receive email from senders using AOL They do receive my
>> >> >emails,
>> >> > however. This is new. Help, please
>> >>
>> >>
>>
>>