I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I have tried to
load Instant CD/DVD program so I can burn DVD's it seems to cause a problem
with XP Professional.

Is anyone successfully using this software without any problems? I am
hesitant to try reloading it again--it seems that the software is using
drivers that are too old to work with Windows XP Professional?? I/O Magic
tech support keeps telling me that the software will work correctly and is
not too old.

Any feedback would be appreciated!

Thank you for the replies. The software came with the burner, so I would
assume that it should be compatible with it. After I loaded it previously,
it seemed to load a different driver that seemed to cause allot of trouble
on my system. The virtual drive that it installed had region 2 selected and
would not let me change it. When I tried to use the backup option to
backup to DVD, it kept giving me a message that it could not read some of
the files on my drive and locked up the software. The drive originally came
with Instant CD\DVD ver 7 which was too old to work so I called tech support
and they sent me the CD for ver 8--but I still had the same trouble when I
loaded it. I have since reformatted my drive and I am going to try it again
since I cannot burn DVD's. It seems to me that the problem has something to
do with Media Player 9.

As far as tech support I have tried for a week to get in touch with them
again. The number is long distance & I get put on hold for 20 minutes &
then get cut off with a message that says that due to high call volumes my
call cannot be answered and I need to call back. So far have 200 minutes on
my phone card to tech support and have not reached them yet.
"namniaR" <(E-Mail Removed)> wrote in message
news:45F5EA23-8810-4F84-B3FE-(E-Mail Removed)...
>
> I would point your sights more at the Pinnacle knowledge base and tech
support. Neither the existance nor type of optical drive should prevent
your Pinnacle software from loading correctly under WinXP. From the
Pinnacle website it is a current product and runs under "Windows® 98 SE, ME,
2000, XP"
>
> Check out: http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=7
>
> Technical Specs:
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id=
>
> And for burner compatability (read the text regarding "the device name is
not every time the same name as the product name"):
http://www.pinnaclesys.com/docsupport1.asp?
>
division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20ve
rsion%208&page_id=653
>
> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I believe
Instant CD/DVD, to some degree, is part of. In my case because I don't have
an DVD burner all radio buttons for DVD burner options are faded and don't
respond. When you get the software loaded, if it is not compatable with
your DVD RW, your buttons would likely be faded out too.
>
> Please post the outcome so others can learn too.
>
> R
>
>
>
> ----- Lori Kuiper wrote: -----
>
> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I have
tried to
> load Instant CD/DVD program so I can burn DVD's it seems to cause a
problem
> with XP Professional.
>
> Is anyone successfully using this software without any problems? I
am
> hesitant to try reloading it again--it seems that the software is
using
> drivers that are too old to work with Windows XP Professional?? I/O
Magic
> tech support keeps telling me that the software will work correctly
and is
> not too old.
>
> Any feedback would be appreciated!
>
>
>

Who's tech support are you calling - I/O Magic o Pinnacle



----- Lori Kuiper wrote: ----

Thank you for the replies. The software came with the burner, so I woul
assume that it should be compatible with it. After I loaded it previously
it seemed to load a different driver that seemed to cause allot of troubl
on my system. The virtual drive that it installed had region 2 selected an
would not let me change it. When I tried to use the backup option t
backup to DVD, it kept giving me a message that it could not read some o
the files on my drive and locked up the software. The drive originally cam
with Instant CD\DVD ver 7 which was too old to work so I called tech suppor
and they sent me the CD for ver 8--but I still had the same trouble when
loaded it. I have since reformatted my drive and I am going to try it agai
since I cannot burn DVD's. It seems to me that the problem has something t
do with Media Player 9

As far as tech support I have tried for a week to get in touch with the
again. The number is long distance & I get put on hold for 20 minutes
then get cut off with a message that says that due to high call volumes m
call cannot be answered and I need to call back. So far have 200 minutes o
my phone card to tech support and have not reached them yet
"namniaR" <(E-Mail Removed)> wrote in messag
news:45F5EA23-8810-4F84-B3FE-(E-Mail Removed)..
>> I would point your sights more at the Pinnacle knowledge base and tec
support. Neither the existance nor type of optical drive should preven
your Pinnacle software from loading correctly under WinXP. From th
Pinnacle website it is a current product and runs under "Windows® 98 SE, ME
2000, XP
>> Check out: http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=
>> Technical Specs
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id
>> And for burner compatability (read the text regarding "the device name i
not every time the same name as the product name")
http://www.pinnaclesys.com/docsupport1.asp

division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20v
rsion%208&page_id=65
>> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I believ
Instant CD/DVD, to some degree, is part of. In my case because I don't hav
an DVD burner all radio buttons for DVD burner options are faded and don'
respond. When you get the software loaded, if it is not compatable wit
your DVD RW, your buttons would likely be faded out too
>> Please post the outcome so others can learn too
>>
>>>> ----- Lori Kuiper wrote: ----
>> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I hav
tried t
> load Instant CD/DVD program so I can burn DVD's it seems to cause
proble
> with XP Professional
>> Is anyone successfully using this software without any problems?
a
> hesitant to try reloading it again--it seems that the software i
usin
> drivers that are too old to work with Windows XP Professional?? I/
Magi
> tech support keeps telling me that the software will work correctl
and i
> not too old
>> Any feedback would be appreciated
>>>

The tech support number listed on the documentation to install the drive for
any questions is I believe an I/O Magic number. I had to update the
firmware for the drive which I could not do until I got an ID number from
I/O tech support which directed me to a Pinnacle website to update the
firmware on my drive. When I called the number I was directed to Pinnacle
support for the software--the one and only time that I got thru. They then
replaced the software & driver disk with the ver 7 product with a new CD
with ver 8--as I said, I still had trouble.

I was using the NForce drivers at the time I loaded the software drivers for
the DVD--now I am using the Microsoft drivers and I am going to try loading
the software again and see what happens. I did post messages to Pinnacle
tech support on their web site to which I never received a reply.

I may be mistaken, but I believe I did check the phone number for tech
support on the Pinnacle site and the phone number was the same as the one on
my documentation--so I guess the phone number could be for Pinnacle.
"namniaR" <(E-Mail Removed)> wrote in message
news:786DBF42-08DD-4216-9269-(E-Mail Removed)...
> Who's tech support are you calling - I/O Magic o Pinnacle?
>
> R
>
> ----- Lori Kuiper wrote: -----
>
> Thank you for the replies. The software came with the burner, so I
would
> assume that it should be compatible with it. After I loaded it
previously,
> it seemed to load a different driver that seemed to cause allot of
trouble
> on my system. The virtual drive that it installed had region 2
selected and
> would not let me change it. When I tried to use the backup option
to
> backup to DVD, it kept giving me a message that it could not read
some of
> the files on my drive and locked up the software. The drive
originally came
> with Instant CD\DVD ver 7 which was too old to work so I called tech
support
> and they sent me the CD for ver 8--but I still had the same trouble
when I
> loaded it. I have since reformatted my drive and I am going to try
it again
> since I cannot burn DVD's. It seems to me that the problem has
something to
> do with Media Player 9.
>
> As far as tech support I have tried for a week to get in touch with
them
> again. The number is long distance & I get put on hold for 20
minutes &
> then get cut off with a message that says that due to high call
volumes my
> call cannot be answered and I need to call back. So far have 200
minutes on
> my phone card to tech support and have not reached them yet.
> "namniaR" <(E-Mail Removed)> wrote in message
> news:45F5EA23-8810-4F84-B3FE-(E-Mail Removed)...
> >> I would point your sights more at the Pinnacle knowledge base and
tech
> support. Neither the existance nor type of optical drive should
prevent
> your Pinnacle software from loading correctly under WinXP. From the
> Pinnacle website it is a current product and runs under "Windows® 98
SE, ME,
> 2000, XP"
> >> Check out:
http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=7
> >> Technical Specs:
>
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id=
> >> And for burner compatability (read the text regarding "the device
name is
> not every time the same name as the product name"):
> http://www.pinnaclesys.com/docsupport1.asp?
> >
>
division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20ve
> rsion%208&page_id=653
> >> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I
believe
> Instant CD/DVD, to some degree, is part of. In my case because I
don't have
> an DVD burner all radio buttons for DVD burner options are faded and
don't
> respond. When you get the software loaded, if it is not compatable
with
> your DVD RW, your buttons would likely be faded out too.
> >> Please post the outcome so others can learn too.
> >> R
> >>>> ----- Lori Kuiper wrote: -----
> >> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I
have
> tried to
> > load Instant CD/DVD program so I can burn DVD's it seems to
cause a
> problem
> > with XP Professional.
> >> Is anyone successfully using this software without any
problems? I
> am
> > hesitant to try reloading it again--it seems that the software
is
> using
> > drivers that are too old to work with Windows XP
Professional?? I/O
> Magic
> > tech support keeps telling me that the software will work
correctly
> and is
> > not too old.
> >> Any feedback would be appreciated!
> >>>

Hmm, are we having fun yet?

Seriously though - Where there any error messages when you loaded the pinnacle software? If there is an option for "typical or custom install," pick typical.

Is this a desktop PC or laptop?

What is the model # of the DVD burner?

Who installed the DVD burner? Does it appear correctly in the device manager ( no yellow exclamation mark )?

Can you read/play/burn CD data/music discs with the DVD burner?

More thoughts later - gotta go.

R



----- Lori Kuiper wrote: -----

The tech support number listed on the documentation to install the drive for
any questions is I believe an I/O Magic number. I had to update the
firmware for the drive which I could not do until I got an ID number from
I/O tech support which directed me to a Pinnacle website to update the
firmware on my drive. When I called the number I was directed to Pinnacle
support for the software--the one and only time that I got thru. They then
replaced the software & driver disk with the ver 7 product with a new CD
with ver 8--as I said, I still had trouble.

I was using the NForce drivers at the time I loaded the software drivers for
the DVD--now I am using the Microsoft drivers and I am going to try loading
the software again and see what happens. I did post messages to Pinnacle
tech support on their web site to which I never received a reply.

I may be mistaken, but I believe I did check the phone number for tech
support on the Pinnacle site and the phone number was the same as the one on
my documentation--so I guess the phone number could be for Pinnacle.
"namniaR" <(E-Mail Removed)> wrote in message
news:786DBF42-08DD-4216-9269-(E-Mail Removed)...
> Who's tech support are you calling - I/O Magic o Pinnacle?
>> R
>> ----- Lori Kuiper wrote: -----
>> Thank you for the replies. The software came with the burner, so I
would
> assume that it should be compatible with it. After I loaded it
previously,
> it seemed to load a different driver that seemed to cause allot of
trouble
> on my system. The virtual drive that it installed had region 2
selected and
> would not let me change it. When I tried to use the backup option
to
> backup to DVD, it kept giving me a message that it could not read
some of
> the files on my drive and locked up the software. The drive
originally came
> with Instant CD\DVD ver 7 which was too old to work so I called tech
support
> and they sent me the CD for ver 8--but I still had the same trouble
when I
> loaded it. I have since reformatted my drive and I am going to try
it again
> since I cannot burn DVD's. It seems to me that the problem has
something to
> do with Media Player 9.
>> As far as tech support I have tried for a week to get in touch with
them
> again. The number is long distance & I get put on hold for 20
minutes &> then get cut off with a message that says that due to high call
volumes my
> call cannot be answered and I need to call back. So far have 200
minutes on
> my phone card to tech support and have not reached them yet.
> "namniaR" <(E-Mail Removed)> wrote in message
> news:45F5EA23-8810-4F84-B3FE-(E-Mail Removed)...
>>> I would point your sights more at the Pinnacle knowledge base and
tech
> support. Neither the existance nor type of optical drive should
prevent
> your Pinnacle software from loading correctly under WinXP. From the
> Pinnacle website it is a current product and runs under "Windows® 98
SE, ME,
> 2000, XP"
>>> Check out:
http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=7
>>> Technical Specs:
>
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id=
>>> And for burner compatability (read the text regarding "the device
name is
> not every time the same name as the product name"):
> http://www.pinnaclesys.com/docsupport1.asp?
>>>
division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20ve
> rsion%208&page_id=653
>>> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I
believe
> Instant CD/DVD, to some degree, is part of. In my case because I
don't have
> an DVD burner all radio buttons for DVD burner options are faded and
don't
> respond. When you get the software loaded, if it is not compatable
with
> your DVD RW, your buttons would likely be faded out too.
>>> Please post the outcome so others can learn too.
>>> R
>>>>> ----- Lori Kuiper wrote: -----
>>> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I
have
> tried to
>> load Instant CD/DVD program so I can burn DVD's it seems to
cause a
> problem
>> with XP Professional.
>>> Is anyone successfully using this software without any
problems? I
> am
>> hesitant to try reloading it again--it seems that the software
is
> using
>> drivers that are too old to work with Windows XP
Professional?? I/O
> Magic
>> tech support keeps telling me that the software will work
correctly
> and is
>> not too old.
>>> Any feedback would be appreciated!
>>>>

P.S

Do you also have a CR-RW? Does it work properly? (read and write

Also, I assume you know you cannot duplicate copywrite protected DVD's with this product.

There were no error messages when the software was loaded.

There are no exclamation marks in device manager

This is a dual drive a CD R/RW and DVD R/RW drive

I installed the drive--installed as Master on Secondary controller

I can read and write CD & CDRW disks without too much trouble--the software
will lockup once in awhile to where I cannot get out of it, but this does
not happen all the time.

I was not trying to copy protected material to the DVD--only my files from
my hard drive using the backup portion of the program--this is where the
program will lockup everytime before it completes the backup--when it is
trying to finalize the disk.
"namniaR" <(E-Mail Removed)> wrote in message
news:EF42321A-A6B6-49CF-BE40-(E-Mail Removed)...
> Hmm, are we having fun yet?
>
> Seriously though - Where there any error messages when you loaded the
pinnacle software? If there is an option for "typical or custom install,"
pick typical.
>
> Is this a desktop PC or laptop?
>
> What is the model # of the DVD burner?
>
> Who installed the DVD burner? Does it appear correctly in the device
manager ( no yellow exclamation mark )?
>
> Can you read/play/burn CD data/music discs with the DVD burner?
>
> More thoughts later - gotta go.
>
> R
>
>
>
> ----- Lori Kuiper wrote: -----
>
> The tech support number listed on the documentation to install the
drive for
> any questions is I believe an I/O Magic number. I had to update the
> firmware for the drive which I could not do until I got an ID number
from
> I/O tech support which directed me to a Pinnacle website to update
the
> firmware on my drive. When I called the number I was directed to
Pinnacle
> support for the software--the one and only time that I got thru.
They then
> replaced the software & driver disk with the ver 7 product with a new
CD
> with ver 8--as I said, I still had trouble.
>
> I was using the NForce drivers at the time I loaded the software
drivers for
> the DVD--now I am using the Microsoft drivers and I am going to try
loading
> the software again and see what happens. I did post messages to
Pinnacle
> tech support on their web site to which I never received a reply.
>
> I may be mistaken, but I believe I did check the phone number for
tech
> support on the Pinnacle site and the phone number was the same as the
one on
> my documentation--so I guess the phone number could be for Pinnacle.
> "namniaR" <(E-Mail Removed)> wrote in message
> news:786DBF42-08DD-4216-9269-(E-Mail Removed)...
> > Who's tech support are you calling - I/O Magic o Pinnacle?
> >> R
> >> ----- Lori Kuiper wrote: -----
> >> Thank you for the replies. The software came with the
burner, so I
> would
> > assume that it should be compatible with it. After I loaded
it
> previously,
> > it seemed to load a different driver that seemed to cause
allot of
> trouble
> > on my system. The virtual drive that it installed had region
2
> selected and
> > would not let me change it. When I tried to use the backup
option
> to
> > backup to DVD, it kept giving me a message that it could not
read
> some of
> > the files on my drive and locked up the software. The drive
> originally came
> > with Instant CD\DVD ver 7 which was too old to work so I
called tech
> support
> > and they sent me the CD for ver 8--but I still had the same
trouble
> when I
> > loaded it. I have since reformatted my drive and I am going
to try
> it again
> > since I cannot burn DVD's. It seems to me that the problem
has
> something to
> > do with Media Player 9.
> >> As far as tech support I have tried for a week to get in
touch with
> them
> > again. The number is long distance & I get put on hold for 20
> minutes &> then get cut off with a message that says that due to
high call
> volumes my
> > call cannot be answered and I need to call back. So far have
200
> minutes on
> > my phone card to tech support and have not reached them yet.
> > "namniaR" <(E-Mail Removed)> wrote in
message
> > news:45F5EA23-8810-4F84-B3FE-(E-Mail Removed)...
> >>> I would point your sights more at the Pinnacle knowledge base and
> tech
> > support. Neither the existance nor type of optical drive
should
> prevent
> > your Pinnacle software from loading correctly under WinXP.
From the
> > Pinnacle website it is a current product and runs under
"Windows® 98
> SE, ME,
> > 2000, XP"
> >>> Check out:
> http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=7
> >>> Technical Specs:
> >
>
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id=
> >>> And for burner compatability (read the text regarding "the device
> name is
> > not every time the same name as the product name"):
> > http://www.pinnaclesys.com/docsupport1.asp?
> >>>
>
division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20ve
> > rsion%208&page_id=653
> >>> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I
> believe
> > Instant CD/DVD, to some degree, is part of. In my case
because I
> don't have
> > an DVD burner all radio buttons for DVD burner options are
faded and
> don't
> > respond. When you get the software loaded, if it is not
compatable
> with
> > your DVD RW, your buttons would likely be faded out too.
> >>> Please post the outcome so others can learn too.
> >>> R
> >>>>> ----- Lori Kuiper wrote: -----
> >>> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I
> have
> > tried to
> >> load Instant CD/DVD program so I can burn DVD's it seems to
> cause a
> > problem
> >> with XP Professional.
> >>> Is anyone successfully using this software without any
> problems? I
> > am
> >> hesitant to try reloading it again--it seems that the
software
> is
> > using
> >> drivers that are too old to work with Windows XP
> Professional?? I/O
> > Magic
> >> tech support keeps telling me that the software will work
> correctly
> > and is
> >> not too old.
> >>> Any feedback would be appreciated!
> >>>>