I agree with you Thomas that one should not expect huge amounts of
support for $12 - $35 per year and obviously should not be hosting
mission-critical sites on such services. That said I am absolutely
overawed at the support provided by enhancedhosts (which I think is
really just the US name of aussiehosts). I feel almost guilty at the
amount of support Marita and Gary on their support desk have given me
in the past couple of days for just a meagre $27.5 per year.
The problem is that people such as worldwebhosters are really giving
the low-end hosting industry a bad name. They lease a couple of
$89/month servers from ev1 and then are just out there looking for
first-timers (such as me or the original poster) to hopefully sign-up
for one of their $350-for-life plans (which thankfully I did not
buy!). While I can appreciate that they do not want 10 e-mails/day
from every customer, they could at least make certain that they
perform minimum maintenance (such as keeping their DNS services up!)
so that at least the site is available.
From now on my minimum requirement for a hosting company, irrespective
of cost, is that they have an online forum that is obviously in active
use. From my own experience it takes a lot of effort to run an active
forum and for that for me shows a necessary degree of concern for good
old-fashioned customer care, which incidentally is anyhow something
that money alone cannot provide.
clare
"Thomas A. Rowe" <(E-Mail Removed)> wrote in message news:<ulgb#(E-Mail Removed)>...
> How much support do you really expect for $12 to $35 per year?
>
> And for the host to make a decent amount of money, they have to overload the
> server with clients (websites).
>
> --
>
> ==============================================
> Thomas A. Rowe (Microsoft MVP - FrontPage)
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> http://www.ycoln-resources.com
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> ==============================================
> To assist you in getting the best answers for FrontPage support see:
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>