This topic originated from an earlier post which was getting rather
'long' and stems from the experience I had with Epson, briefly-:

Sample..:
My C62 was exchanged the exchanged unit started to go faulty, I was
told by Epson that the remaining warranty could not be transfered to
the replacement printer, when that went faulty I was 'snookered'.

Anyone out there, had dealings with Epson UK Good or Bad it would be
interesting to hear from you. PLEASE NOTE: 'Good or Bad'.

Davy

"Davy" <(E-Mail Removed)> wrote in message
news:Blb5f.70370$(E-Mail Removed)...
> This topic originated from an earlier post which was getting rather
> 'long' and stems from the experience I had with Epson, briefly-:
>
> Sample..:
> My C62 was exchanged the exchanged unit started to go faulty, I was
> told by Epson that the remaining warranty could not be transfered to
> the replacement printer, when that went faulty I was 'snookered'.
>
> Anyone out there, had dealings with Epson UK Good or Bad it would be
> interesting to hear from you. PLEASE NOTE: 'Good or Bad'.
>
> Davy
>

Definately bad. Had a SP915 replaced under warranty by Epson with a refurb
which packed up within 24 hours.

The engineer sent out wasn't even provided with the tools for the job.

I demanded they replace it with a brand new R300 - they sent another refurb.

Finally got a brand new R300 and an extra set of ink for my trouble.

Si.

On 18-Oct-2005, (E-Mail Removed)lid (Davy) wrote:

> Anyone out there, had dealings with Epson UK Good or Bad it would be
> interesting to hear from you. PLEASE NOTE: 'Good or Bad'.

Bad, they have a script "It's your fault" (for using it) you used the wrong
paper, the wrong drivers, the wrong non-Epson ink, you didn't follow the
cartridge replacemet instructions correctly and got an airlock, your PC
port isn't working properly, and we are racking up money hand over fist
with our national rate help line.

Thanks for the replies to date, at least we are getting the 'goods and
bads' into one place.

Sorry to hear of your experience's, there have been several long drawn
out post's about the C62's that I had and don't wish to create the
same here, you will find these throughout this forum, especially
under " The Woe of Epson

see link-:
http://www.howtofixcomputers.com/bb/ftopic91527.html
http://www.howtofixcomputers.com/bb/ftopic97319.html

Thanks for submitting the post's, it may be fruitful to keep an eye on
them.

Davy

(E-Mail Removed) wrote:

>On 18-Oct-2005, (E-Mail Removed)lid (Davy) wrote:
>
>
>
>>Anyone out there, had dealings with Epson UK Good or Bad it would be
>>interesting to hear from you. PLEASE NOTE: 'Good or Bad'.
>>
>>
>
>Bad, they have a script "It's your fault" (for using it) you used the wrong
>paper, the wrong drivers,
>

>the wrong non-Epson ink,
>
CAN'T BLAME THEM FOR THAT

>you didn't follow the
>cartridge replacemet instructions correctly and got an airlock, your PC
>port isn't working properly, and we are racking up money hand over fist
>with our national rate help line.
>
>

I commend the new thread. I'd like to hear about the UK experience with
Epson.

On related comment. Epson UK's website used to be far superior to the
US one and most others in that they allowed people to download the
service manuals. About a year or so ago, they suddenly cut off access
without a password. That was a drag.

I also found other company' web sites from the UK had more interesting
technical advice and downloads than the ones from the US and other
countries.

Art

Davy wrote:

> This topic originated from an earlier post which was getting rather
> 'long' and stems from the experience I had with Epson, briefly-:
>
> Sample..:
> My C62 was exchanged the exchanged unit started to go faulty, I was
> told by Epson that the remaining warranty could not be transfered to
> the replacement printer, when that went faulty I was 'snookered'.
>
> Anyone out there, had dealings with Epson UK Good or Bad it would be
> interesting to hear from you. PLEASE NOTE: 'Good or Bad'.
>
> Davy
>

You should still be able to download the manuals. It's never blocked
me from downloading anything.

Epson UK must be one of the worst companies out there for customer
support. They weren't able to provide me with any information about
the products I was interested in, and kept referring me to other people
who were just as clueless. When I asked for print samples, I was told
that they don't have any working printers anywhere in their entire
company. I eventually got a sample sent to me from Epson New Zealand.

> ClubCXwrote
quote="ClubCX" When I asked for print samples, I was tol
> that they don't have any working printers anywhere in their entir
> company.

Cos they where all clogged....l.o.l.

Dav

In article <Blb5f.70370$(E-Mail Removed)>, (E-Mail Removed)lid
(Davy) wrote:

> I was told by Epson that the remaining warranty could not be transfered
> to the replacement printer, when that went faulty I was 'snookered'.

Sounds like one for the TSA. It's usual for a replacement item's warranty
to run until the end of the original item's warranty. I think anything
else would be contrary to your consumer rights. I'm not a lawyer,
though...

Jon.

> Jon O'Brienwrote
quote="Jon O'Brien
> Sounds like one for the TSA. It's usual for a replacement item'
warranty
> to run until the end of the original item's warranty. I thin
anything
> else would be contrary to your consumer rights. I'm not a lawyer,
> though..
>
> Jon

Thanks. my plight has been gone over several times in more post tha
one and like my printer hope to bury it once and for all

I was wondering if any one else had 'Good or Bad experience' wit
Epson UK, through comments made in previous post's

The indications being that they were poorly trained, just like
'bottle swapper', a TV engineer whose capabilities does not excee
that of fixing TV's by changing tubes or valves, when it come to
component he's not a cat in hell's chance of repairing, akin to a
Epson engineer who's knowledge is nothing more than changing in
cartridges perhaps

If a company can not train their engineers to a standard then there i
something dreastically wrong with that company

Dav

Dav