I reinstalled win xp pro and then the antispyware.
Installed well without apparent problem, but when I try
to run the program the splash screen disappears quickly
and I am unable to access the main menus.
It appears to run in the background as it does detect
spyware; however i cannot bring up the main screen to
view spyware or quarantined items.
Any help would ne appreciated. This has been great
software to date.

I tried reinstalling after uninstall and deletion of
remaining program elements in the "Programs" folder.
Also tried a repair from the Add/Remove
dialogue.....still doesn't function.

Using Mcafee antivirus on winxp with service 2 updates.

Any suggestions would be appreciated.

Thanks

I have the same problem!, the first days worked ok, but
in the last days began this problem. I tried reinstalling
after uninstall and deletion of
remaining program elements in the "Programs" folder.
Also tried a repair from the Add/Remove
dialogue, DISABLED and ENABLED FIREWALL.....still doesn't
function.
Using:
NORTON INTERNET SECURITY 2005.
Windows XP Pro 2002(SPANISH), SP2, Pentium 4, 2.66 GHz,
512 MB RAM.

Thanks!

>-----Original Message-----
>I reinstalled win xp pro and then the antispyware.
>Installed well without apparent problem, but when I try
>to run the program the splash screen disappears quickly
>and I am unable to access the main menus.
>It appears to run in the background as it does detect
>spyware; however i cannot bring up the main screen to
>view spyware or quarantined items.
>Any help would ne appreciated. This has been great
>software to date.
>.
>

I too, await an answer on this issue. Apparently my
computer is scanned at the appropriate scheduled time
since I see the results of the scan, but it does not allow
me to take any action. If I click on anything, the splash
screen shows momentarily and nothing further happens.
Anyone who has a solution to resolve this issue, we'd be
grateful if you could enlighten us. Thank you.

>-----Original Message-----
>I reinstalled win xp pro and then the antispyware.
>Installed well without apparent problem, but when I try
>to run the program the splash screen disappears quickly
>and I am unable to access the main menus.
>It appears to run in the background as it does detect
>spyware; however i cannot bring up the main screen to
>view spyware or quarantined items.
>Any help would ne appreciated. This has been great
>software to date.
>.
>

Have you tried both and update reinstall, and, perhaps, the cure for not
seeing System Explorers?

Update reinstall:

start, control panel, add or remove programs, Microsoft Antispyware, Change,
Update.

Missing System Explorers:

We believe we have a workaround which is better than installing the VB6 SP.
Can we have users who experience this problem try the following:

1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware

Please let me know if this is working.

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

--

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--

"Srevets" <(E-Mail Removed)> wrote in message
news:0bf301c591da$bf4e87a0$(E-Mail Removed)...
>I too, await an answer on this issue. Apparently my
> computer is scanned at the appropriate scheduled time
> since I see the results of the scan, but it does not allow
> me to take any action. If I click on anything, the splash
> screen shows momentarily and nothing further happens.
> Anyone who has a solution to resolve this issue, we'd be
> grateful if you could enlighten us. Thank you.
>
>>-----Original Message-----
>>I reinstalled win xp pro and then the antispyware.
>>Installed well without apparent problem, but when I try
>>to run the program the splash screen disappears quickly
>>and I am unable to access the main menus.
>>It appears to run in the background as it does detect
>>spyware; however i cannot bring up the main screen to
>>view spyware or quarantined items.
>>Any help would ne appreciated. This has been great
>>software to date.
>>.
>>