At startup, tap F8 until you get a list of Startup options.
Use Up Arrow to select Safe Mode with Networking
Hit ENTER.
Update his AV from there, and scan there as well.
Also install 2 Programs listed below, and scan with them as well while there.
http://www.spybot.info/en/index.html
Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.
http://www.malwarebytes.org/mbam.php
Malwarebytes is as the name says, a Malware Remover!
For the Free version scroll down their page to either download from
Download.com, or Major Geeks.com
Download, install, and update.
Important re: Safe Mode
If you happen to find a problem that you can’t uninstall / delete, reboot
the computer, and go into Safe Mode.
To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow
key to get to Safe Mode from list of options, then hit ENTER.
RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
while in Safe Mode.
If unable to install above Programs in Normal Mode:
Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating
Programs to remove them.
If that happens, reboot into Safe Mode with Networking, and install, update
and scan from there.
--
Mad Mike
"Paul H" wrote:
> I'm posting this query for a friend. He says he has a virus that prevents
> him from updating his anti-virus, or almost anything else. Is there a way
> to load an installed anti-virus onto a flash drive, then maybe he can run it
> from there. Or any alternative suggestions? Don't ask me how he got into
> this predicament. TIA, Paul
>
>
>