Hi,
You mentioned that he had unchecked the proxy checkbox in IE. Did he
kill IE and then start IE after that, and then try to browse?
Also, what happens if he uses an IP address instead of hostname in the
URL when he browses? Can he access a website then?
Also, has he tried using a different browser, e.g., Firefox?
If he starts a command prompt, and does an "ipconfig /all", that will
show the IP addresses of his DNS servers. Those should look "ok", and
if they do, can he ping those IP addresses?
Maybe also do a tracert in the command window, e.g., "tracert
www.google.com"?
Jim
el wrote:
> Hi all,
> Please anyone of you can help me on that? I am running out of ideas of
> what need to check. Can anyone guide me?
>
> TIA
> el
>
> "el" <drop_msg -@- hotmail -DOT- com> wrote in message
> news:uZDHu$(E-Mail Removed)...
> Hi all,
> I'd a user who has no problem browsing the Internet from home
> through VPN to our office network. But when he tried to do the same
> thing without VPN connection, IE failed to browse.
>
> With VPN, he could browse .... did anything without any problem.
>
> When he's only using his own broadband connection (not VPNed into
> office network), he couldn't browse. But he could use MSN Live
> Messenger ... he could even connect to hotmail via MSN. Weird.
> He'd unchecked the proxy server setting in IE. He could pinged to
> ip address and host name; ping to localhost, own ip address, gateway
> were all fine too.
>
> Please help !!
>
> TIA
> el
>
>
|
Similar Threads
