Hello,

We have a POP/SMTP server setup at our company.

Recently, all of our Outlook clients (around 40 or so) have been adding an
hour onto whatever time a message was received. The "sent" time displays
correctly. In addition, all calendar entries are also at the correct time.
This is occurring on ALL emails, regardless of sender.

I have tried to duplicate the error in Thunderbird, Entourage, and Gmail,
and have been unable to -- there are zero issues with the timestamps in those
clients.

All clients are running Windows XP Pro SP2 and Outlook 2003/2007, and are
fully patched.

I have verified the DST entries were updated in our systems.

We are EST -05:00.

Things we have tried thus far:

-- Installing Office SP1

-- Unchecking "Automatically adjust time for daylight savings" in both
Windows and Outlook.

-- Adjusting the time in both Windows and Outlook.

-- Changing the time zone in both Windows and Outlook

-- Creating a new profile within Outlook.

-- Using the Time Zone Tool (TZMOVE) supplied by Microsoft.

-- Uninstalling and reinstalling the timezone hotfixes.

-- Changing the time an hour back (Works temporarily, but we are on an
active directory setup, so it goes out and pulls down the right time again
from either our PDC or BDC, which throws off the Outlook timestamp again.).

-- We called Microsoft, and the tech we got sent us a few test emails, which
also came in with the right sent time but the wrong received time. He tried
many of the things listed above, and then closed our case as "not resolved."

Any help or suggestions would be greatly appreciated.

Thanks,
Erik

Did you check email header on which server time stamp is changed on an hour?

"Erik" <(E-Mail Removed)> wrote in message
news:A2828CEF-C869-4B2F-B057-(E-Mail Removed)...
> Hello,
>
> We have a POP/SMTP server setup at our company.
>
> Recently, all of our Outlook clients (around 40 or so) have been adding an
> hour onto whatever time a message was received. The "sent" time displays
> correctly. In addition, all calendar entries are also at the correct
> time.
> This is occurring on ALL emails, regardless of sender.
>
> I have tried to duplicate the error in Thunderbird, Entourage, and Gmail,
> and have been unable to -- there are zero issues with the timestamps in
> those
> clients.
>
> All clients are running Windows XP Pro SP2 and Outlook 2003/2007, and are
> fully patched.
>
> I have verified the DST entries were updated in our systems.
>
> We are EST -05:00.
>
> Things we have tried thus far:
>
> -- Installing Office SP1
>
> -- Unchecking "Automatically adjust time for daylight savings" in both
> Windows and Outlook.
>
> -- Adjusting the time in both Windows and Outlook.
>
> -- Changing the time zone in both Windows and Outlook
>
> -- Creating a new profile within Outlook.
>
> -- Using the Time Zone Tool (TZMOVE) supplied by Microsoft.
>
> -- Uninstalling and reinstalling the timezone hotfixes.
>
> -- Changing the time an hour back (Works temporarily, but we are on an
> active directory setup, so it goes out and pulls down the right time again
> from either our PDC or BDC, which throws off the Outlook timestamp
> again.).
>
> -- We called Microsoft, and the tech we got sent us a few test emails,
> which
> also came in with the right sent time but the wrong received time. He
> tried
> many of the things listed above, and then closed our case as "not
> resolved."
>
> Any help or suggestions would be greatly appreciated.
>
> Thanks,
> Erik

"Sergei" wrote:

> Did you check email header on which server time stamp is changed on an hour?
>

Thank you for the response.
The server timestamps would appear to be correct, as our web frontend for
our email server is reporting the correct times.

Thought I would add that our mail server is Windows Server 2003, and it
synced to NIST servers.

Erik <(E-Mail Removed)> wrote:

> The server timestamps would appear to be correct, as our web frontend
> for our email server is reporting the correct times.
>
> Thought I would add that our mail server is Windows Server 2003, and
> it synced to NIST servers.

Are the DST settings on all the systems involved set correctly? Have the
DST patches for all systems been applied?
--
Brian Tillman [MVP-Outlook]

"Brian Tillman" wrote:

> Erik <(E-Mail Removed)> wrote:
>
> > The server timestamps would appear to be correct, as our web frontend
> > for our email server is reporting the correct times.
> >
> > Thought I would add that our mail server is Windows Server 2003, and
> > it synced to NIST servers.
>
> Are the DST settings on all the systems involved set correctly? Have the
> DST patches for all systems been applied?
> --
> Brian Tillman [MVP-Outlook]
>
>

Yes, to both questions.

Was this ever resolved? I am running Outlook 2007 and my received time is an
hour off the actual time. When I open the message the correct time is
displayed, but when viewing the emails received it's an hour earlier... Any
suggestions as to how I might resolve this? Oh ya I am on a Vista Ultimate OS.

thanks

"Erik" wrote:

>
>
> "Brian Tillman" wrote:
>
> > Erik <(E-Mail Removed)> wrote:
> >
> > > The server timestamps would appear to be correct, as our web frontend
> > > for our email server is reporting the correct times.
> > >
> > > Thought I would add that our mail server is Windows Server 2003, and
> > > it synced to NIST servers.
> >
> > Are the DST settings on all the systems involved set correctly? Have the
> > DST patches for all systems been applied?
> > --
> > Brian Tillman [MVP-Outlook]
> >
> >
>
> Yes, to both questions.

FullePJ <(E-Mail Removed)> wrote:

> Was this ever resolved? I am running Outlook 2007 and my received
> time is an hour off the actual time. When I open the message the
> correct time is displayed, but when viewing the emails received it's
> an hour earlier... Any suggestions as to how I might resolve this? Oh
> ya I am on a Vista Ultimate OS.

The same questions I asked of Erik apply to you. Also, the server hosting
your mailbox contributes to the time stamps.
--
Brian Tillman [MVP-Outlook]