When i try to open any of my files in Microsoft Word a message appears saying
that the file is unavailable. The when i try to close word another message
appears saying "the file normal already exists do you want to replace the
existing file?" I have no idea what is wrong or how to get to any of my
documents!

If you are using Norton AntiVirus, disable its Office Plug-in. See “OFF:
Cannot Open Office Documents or Cannot Edit Inserted Objects After You
Install Office XP Service Pack 2 or Office 2000 Service Pack 3” at
http://support.microsoft.com/?kbid=328613

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"k" <(E-Mail Removed)> wrote in message
news:2B776FE3-4951-431E-8FE4-(E-Mail Removed)...
> When i try to open any of my files in Microsoft Word a message appears
saying
> that the file is unavailable. The when i try to close word another message
> appears saying "the file normal already exists do you want to replace the
> existing file?" I have no idea what is wrong or how to get to any of my
> documents!