Hi

Office XP

If I open a new email fine. If I open any email I received, there is no
Reply, Reply To All, Forward... In fact nothing in that line. All that I
have is the "From" field, "To" field, the "cc" field and the "subject" field.
From View menu > Toolbars, Standard, Formatting and Customize are all greyed
out.

Many thanks for any help.

Best

Hi Best,

It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.

Step 1: check the issue with Outlook command-line switches.
========================
1. Exit Outlook 2002.
2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
3. Open an email you received. What is the result? If it works fine, stop here.
4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is the
result?

If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in Outlook to
test the issue.
----------------------------------------
a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
b. Click Tools menu > Options.
c. In Other tab, click Advanced Options.
d. Click COM-Add-Ins and then remove all add-ins, click OK.
e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.

Test the issue again. If the problem is still there, try step 2.

Step 2: Rename the Cache Files
======
Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files are
temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More
advanced options")

outcmd.dat
extend.dat
frmcache.dat
views.dat

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: All icons in the toolbar disappeared
>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
>X-WBNR-Posting-Host: 207.46.193.207
>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>Subject: All icons in the toolbar disappeared
>Date: Thu, 6 Dec 2007 07:17:00 -0800
>Lines: 13
>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>Newsgroups: microsoft.public.outlook.general
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>X-Tomcat-NG: microsoft.public.outlook.general
>
>Hi
>
>Office XP
>
>If I open a new email fine. If I open any email I received, there is no
>Reply, Reply To All, Forward... In fact nothing in that line. All that I
>have is the "From" field, "To" field, the "cc" field and the "subject" field.
> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
>out.
>
>Many thanks for any help.
>
>Best
>

Hi Best,

I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

===================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================


--------------------
>X-Tomcat-ID: 18405781
>References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-(E-Mail Removed) (Emily Lin)
>Organization: [Microsoft]
>Date: Fri, 07 Dec 2007 02:00:07 GMT
>Subject: RE: All icons in the toolbar disappeared
>X-Tomcat-NG: microsoft.public.outlook.general
>Message-ID: <(E-Mail Removed)>
>Newsgroups: microsoft.public.outlook.general
>Lines: 84
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>
>Hi Best,
>
>It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
>
>Step 1: check the issue with Outlook command-line switches.
>========================
>1. Exit Outlook 2002.
>2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
>3. Open an email you received. What is the result? If it works fine, stop here.
>4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is the
>result?
>
>If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in Outlook to
>test the issue.
>----------------------------------------
>a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
>b. Click Tools menu > Options.
>c. In Other tab, click Advanced Options.
>d. Click COM-Add-Ins and then remove all add-ins, click OK.
>e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
>
>Test the issue again. If the problem is still there, try step 2.
>
>Step 2: Rename the Cache Files
>======
>Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files
are
>temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More
>advanced options")
>
>outcmd.dat
>extend.dat
>frmcache.dat
>views.dat
>
>If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>
>Regards,
>
>Emily Lin
>
>Microsoft Online Partner Support
>Get Secure! - www.microsoft.com/security
>====================================================
>When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
>====================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>Thread-Topic: All icons in the toolbar disappeared
>>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
>>X-WBNR-Posting-Host: 207.46.193.207
>>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>>Subject: All icons in the toolbar disappeared
>>Date: Thu, 6 Dec 2007 07:17:00 -0800
>>Lines: 13
>>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
>>X-Newsreader: Microsoft CDO for Windows 2000
>>Content-Class: urn:content-classes:message
>>Importance: normal
>>Priority: normal
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>>Newsgroups: microsoft.public.outlook.general
>>Path: TK2MSFTNGHUB02.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>>X-Tomcat-NG: microsoft.public.outlook.general
>>
>>Hi
>>
>>Office XP
>>
>>If I open a new email fine. If I open any email I received, there is no
>>Reply, Reply To All, Forward... In fact nothing in that line. All that I
>>have is the "From" field, "To" field, the "cc" field and the "subject" field.
>> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
>>out.
>>
>>Many thanks for any help.
>>
>>Best
>>
>
>
>

Hi Emily

It did not solve it.

Many thanks

Best

"Emily Lin" wrote:

> Hi Best,
>
> I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your earliest
> convenience. I am waiting for your reply.
>
> Sincerely,
>
> Emily Lin,
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ===================================================
> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ======================================================
>
>
> --------------------
> >X-Tomcat-ID: 18405781
> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
> >MIME-Version: 1.0
> >Content-Type: text/plain
> >Content-Transfer-Encoding: 7bit
> >From: v-(E-Mail Removed) (Emily Lin)
> >Organization: [Microsoft]
> >Date: Fri, 07 Dec 2007 02:00:07 GMT
> >Subject: RE: All icons in the toolbar disappeared
> >X-Tomcat-NG: microsoft.public.outlook.general
> >Message-ID: <(E-Mail Removed)>
> >Newsgroups: microsoft.public.outlook.general
> >Lines: 84
> >Path: TK2MSFTNGHUB02.phx.gbl
> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
> >NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
> >
> >Hi Best,
> >
> >It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
> >
> >Step 1: check the issue with Outlook command-line switches.
> >========================
> >1. Exit Outlook 2002.
> >2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
> >3. Open an email you received. What is the result? If it works fine, stop here.
> >4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is the
> >result?
> >
> >If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in Outlook to
> >test the issue.
> >----------------------------------------
> >a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
> >b. Click Tools menu > Options.
> >c. In Other tab, click Advanced Options.
> >d. Click COM-Add-Ins and then remove all add-ins, click OK.
> >e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
> >
> >Test the issue again. If the problem is still there, try step 2.
> >
> >Step 2: Rename the Cache Files
> >======
> >Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files
> are
> >temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More
> >advanced options")
> >
> >outcmd.dat
> >extend.dat
> >frmcache.dat
> >views.dat
> >
> >If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
> >
> >Regards,
> >
> >Emily Lin
> >
> >Microsoft Online Partner Support
> >Get Secure! - www.microsoft.com/security
> >====================================================
> >When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
> >====================================================
> >This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >--------------------
> >>Thread-Topic: All icons in the toolbar disappeared
> >>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
> >>X-WBNR-Posting-Host: 207.46.193.207
> >>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
> >>Subject: All icons in the toolbar disappeared
> >>Date: Thu, 6 Dec 2007 07:17:00 -0800
> >>Lines: 13
> >>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
> >>MIME-Version: 1.0
> >>Content-Type: text/plain;
> >> charset="Utf-8"
> >>Content-Transfer-Encoding: 7bit
> >>X-Newsreader: Microsoft CDO for Windows 2000
> >>Content-Class: urn:content-classes:message
> >>Importance: normal
> >>Priority: normal
> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> >>Newsgroups: microsoft.public.outlook.general
> >>Path: TK2MSFTNGHUB02.phx.gbl
> >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
> >>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> >>X-Tomcat-NG: microsoft.public.outlook.general
> >>
> >>Hi
> >>
> >>Office XP
> >>
> >>If I open a new email fine. If I open any email I received, there is no
> >>Reply, Reply To All, Forward... In fact nothing in that line. All that I
> >>have is the "From" field, "To" field, the "cc" field and the "subject" field.
> >> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
> >>out.
> >>
> >>Many thanks for any help.
> >>
> >>Best
> >>
> >
> >
> >
>
>
>

Hi Best,

Appreciate your update and response. I am glad to hear that the problem has been fixed.

If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: All icons in the toolbar disappeared
>thread-index: Acg78dRiik0lTWgDSmqkGQ+8GI3SwQ==
>X-WBNR-Posting-Host: 207.46.19.168
>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
<(E-Mail Removed)>
>Subject: RE: All icons in the toolbar disappeared
>Date: Tue, 11 Dec 2007 04:32:01 -0800
>Lines: 139
>Message-ID: <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>Newsgroups: microsoft.public.outlook.general
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93013
>NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
>X-Tomcat-NG: microsoft.public.outlook.general
>
>Hi Emily
>
>It did not solve it.
>
>Many thanks
>
>Best
>
>"Emily Lin" wrote:
>
>> Hi Best,
>>
>> I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your
earliest
>> convenience. I am waiting for your reply.
>>
>> Sincerely,
>>
>> Emily Lin,
>> Microsoft Online Partner Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ===================================================
>> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no rights.
>> ======================================================
>>
>>
>> --------------------
>> >X-Tomcat-ID: 18405781
>> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain
>> >Content-Transfer-Encoding: 7bit
>> >From: v-(E-Mail Removed) (Emily Lin)
>> >Organization: [Microsoft]
>> >Date: Fri, 07 Dec 2007 02:00:07 GMT
>> >Subject: RE: All icons in the toolbar disappeared
>> >X-Tomcat-NG: microsoft.public.outlook.general
>> >Message-ID: <(E-Mail Removed)>
>> >Newsgroups: microsoft.public.outlook.general
>> >Lines: 84
>> >Path: TK2MSFTNGHUB02.phx.gbl
>> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
>> >NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>> >
>> >Hi Best,
>> >
>> >It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
>> >
>> >Step 1: check the issue with Outlook command-line switches.
>> >========================
>> >1. Exit Outlook 2002.
>> >2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
>> >3. Open an email you received. What is the result? If it works fine, stop here.
>> >4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is the
>> >result?
>> >
>> >If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in Outlook
to
>> >test the issue.
>> >----------------------------------------
>> >a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
>> >b. Click Tools menu > Options.
>> >c. In Other tab, click Advanced Options.
>> >d. Click COM-Add-Ins and then remove all add-ins, click OK.
>> >e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
>> >
>> >Test the issue again. If the problem is still there, try step 2.
>> >
>> >Step 2: Rename the Cache Files
>> >======
>> >Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files
>> are
>> >temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More
>> >advanced options")
>> >
>> >outcmd.dat
>> >extend.dat
>> >frmcache.dat
>> >views.dat
>> >
>> >If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>> >
>> >Regards,
>> >
>> >Emily Lin
>> >
>> >Microsoft Online Partner Support
>> >Get Secure! - www.microsoft.com/security
>> >====================================================
>> >When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
>> >====================================================
>> >This posting is provided "AS IS" with no warranties, and confers no rights.
>> >
>> >--------------------
>> >>Thread-Topic: All icons in the toolbar disappeared
>> >>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
>> >>X-WBNR-Posting-Host: 207.46.193.207
>> >>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>> >>Subject: All icons in the toolbar disappeared
>> >>Date: Thu, 6 Dec 2007 07:17:00 -0800
>> >>Lines: 13
>> >>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>> >>MIME-Version: 1.0
>> >>Content-Type: text/plain;
>> >> charset="Utf-8"
>> >>Content-Transfer-Encoding: 7bit
>> >>X-Newsreader: Microsoft CDO for Windows 2000
>> >>Content-Class: urn:content-classes:message
>> >>Importance: normal
>> >>Priority: normal
>> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>> >>Newsgroups: microsoft.public.outlook.general
>> >>Path: TK2MSFTNGHUB02.phx.gbl
>> >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
>> >>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>> >>X-Tomcat-NG: microsoft.public.outlook.general
>> >>
>> >>Hi
>> >>
>> >>Office XP
>> >>
>> >>If I open a new email fine. If I open any email I received, there is no
>> >>Reply, Reply To All, Forward... In fact nothing in that line. All that I
>> >>have is the "From" field, "To" field, the "cc" field and the "subject" field.
>> >> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
>> >>out.
>> >>
>> >>Many thanks for any help.
>> >>
>> >>Best
>> >>
>> >
>> >
>> >
>>
>>
>>
>

did I say it has been fixed ?

Regards

Best

"Emily Lin" wrote:

> Hi Best,
>
> Appreciate your update and response. I am glad to hear that the problem has been fixed.
>
> If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
>
> Have a nice day!
>
> Emily Lin,
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: All icons in the toolbar disappeared
> >thread-index: Acg78dRiik0lTWgDSmqkGQ+8GI3SwQ==
> >X-WBNR-Posting-Host: 207.46.19.168
> >From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
> <(E-Mail Removed)>
> >Subject: RE: All icons in the toolbar disappeared
> >Date: Tue, 11 Dec 2007 04:32:01 -0800
> >Lines: 139
> >Message-ID: <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> >Newsgroups: microsoft.public.outlook.general
> >Path: TK2MSFTNGHUB02.phx.gbl
> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93013
> >NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> >X-Tomcat-NG: microsoft.public.outlook.general
> >
> >Hi Emily
> >
> >It did not solve it.
> >
> >Many thanks
> >
> >Best
> >
> >"Emily Lin" wrote:
> >
> >> Hi Best,
> >>
> >> I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your
> earliest
> >> convenience. I am waiting for your reply.
> >>
> >> Sincerely,
> >>
> >> Emily Lin,
> >> Microsoft Online Partner Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >>
> >> ===================================================
> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no rights.
> >> ======================================================
> >>
> >>
> >> --------------------
> >> >X-Tomcat-ID: 18405781
> >> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain
> >> >Content-Transfer-Encoding: 7bit
> >> >From: v-(E-Mail Removed) (Emily Lin)
> >> >Organization: [Microsoft]
> >> >Date: Fri, 07 Dec 2007 02:00:07 GMT
> >> >Subject: RE: All icons in the toolbar disappeared
> >> >X-Tomcat-NG: microsoft.public.outlook.general
> >> >Message-ID: <(E-Mail Removed)>
> >> >Newsgroups: microsoft.public.outlook.general
> >> >Lines: 84
> >> >Path: TK2MSFTNGHUB02.phx.gbl
> >> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
> >> >NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
> >> >
> >> >Hi Best,
> >> >
> >> >It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
> >> >
> >> >Step 1: check the issue with Outlook command-line switches.
> >> >========================
> >> >1. Exit Outlook 2002.
> >> >2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
> >> >3. Open an email you received. What is the result? If it works fine, stop here.
> >> >4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is the
> >> >result?
> >> >
> >> >If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in Outlook
> to
> >> >test the issue.
> >> >----------------------------------------
> >> >a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
> >> >b. Click Tools menu > Options.
> >> >c. In Other tab, click Advanced Options.
> >> >d. Click COM-Add-Ins and then remove all add-ins, click OK.
> >> >e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
> >> >
> >> >Test the issue again. If the problem is still there, try step 2.
> >> >
> >> >Step 2: Rename the Cache Files
> >> >======
> >> >Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files
> >> are
> >> >temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More
> >> >advanced options")
> >> >
> >> >outcmd.dat
> >> >extend.dat
> >> >frmcache.dat
> >> >views.dat
> >> >
> >> >If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
> >> >
> >> >Regards,
> >> >
> >> >Emily Lin
> >> >
> >> >Microsoft Online Partner Support
> >> >Get Secure! - www.microsoft.com/security
> >> >====================================================
> >> >When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
> >> >====================================================
> >> >This posting is provided "AS IS" with no warranties, and confers no rights.
> >> >
> >> >--------------------
> >> >>Thread-Topic: All icons in the toolbar disappeared
> >> >>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
> >> >>X-WBNR-Posting-Host: 207.46.193.207
> >> >>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
> >> >>Subject: All icons in the toolbar disappeared
> >> >>Date: Thu, 6 Dec 2007 07:17:00 -0800
> >> >>Lines: 13
> >> >>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
> >> >>MIME-Version: 1.0
> >> >>Content-Type: text/plain;
> >> >> charset="Utf-8"
> >> >>Content-Transfer-Encoding: 7bit
> >> >>X-Newsreader: Microsoft CDO for Windows 2000
> >> >>Content-Class: urn:content-classes:message
> >> >>Importance: normal
> >> >>Priority: normal
> >> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> >> >>Newsgroups: microsoft.public.outlook.general
> >> >>Path: TK2MSFTNGHUB02.phx.gbl
> >> >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
> >> >>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> >> >>X-Tomcat-NG: microsoft.public.outlook.general
> >> >>
> >> >>Hi
> >> >>
> >> >>Office XP
> >> >>
> >> >>If I open a new email fine. If I open any email I received, there is no
> >> >>Reply, Reply To All, Forward... In fact nothing in that line. All that I
> >> >>have is the "From" field, "To" field, the "cc" field and the "subject" field.
> >> >> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
> >> >>out.
> >> >>
> >> >>Many thanks for any help.
> >> >>
> >> >>Best
> >> >>
> >> >
> >> >
> >> >
> >>
> >>
> >>
> >
>
>
>

Hi Best,

Oh! I think that I overlooked the word "not".

When you come into Outlook safe mode and open an email message, does the toolbar (Reply, Reply to All, Forward) show up?

Please take a screen shot of the email message window and send it to me at v-(E-Mail Removed).

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment.

Based on my further research, the issue may occur under several situations. The most common causes are:
1. Outlook installation.
2. Outlook profile.
3. 3rd party addins/applications affect it.
Let's perform the following steps to narrow down this issue and resolve the issue.

#1 Insert the Office XP installation CD to repair the Office installation to see if it helpful.

#2 Create a new outlook profile to test the issue.
==================
1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show Profiles¡*
2. Select the "Prompt for a profile to be used" check box. Click Add¡*
3. Type the profile name as "new outlook profile", click Ok.
4. Select Add a new e-mail account, click Next. Follow the wizard to configure your account in the new profile
5. After you restart Outlook, send a new email to yourself. When you receive this email, open it. Does the toolbar show up?

If the problem is resolved in the new outlook profile, please import the original data into your new profile.

Move data from the original profile to the new profile
==============
Method 1: Click File menu > Open > Outlook Data File > choose the pst file which contains the data in original profile to open it in the
new profile. Thus, there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application Data\Microsoft\Outlook\

Method 2: Import the PST file
--------------
1. On the File menu, click Import and Export.
2. Click "Import from another program or file", and then click Next.
3. In "Select the file type to import from", click Personal Folder File (.pst), and then click Next.
4. In "File to Import", click Browse to locate the personal folders (.pst) file that you want to import, and then click Next.
5. In the "Select the folder to import from" section, select the folder that you want to import, or select the top of the hierarchy to
import everything, and then click Finish.

Note: If the folder contains subfolders, and you want to include this data in the import process, click to select "Include Subfolders". If
the destination for importing is the currently selected folder, click "Import items into the current folder"; otherwise, click "Import items
into the same folder in". This will create matching items in the destination folder you select.

If the issue persists in the new outlook profile, go to next step.

#3: Come into Windows Safe mode to test the issue
============================
1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode with network", press "Enter"
4. Open Outlook in the original profile. Open an email. What is the result?

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

===========
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.






--------------------
>Thread-Topic: All icons in the toolbar disappeared
>thread-index: Acg8utsa2RdH2HjdQmCQxCRR8IFyHA==
>X-WBNR-Posting-Host: 207.46.19.197
>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
<(E-Mail Removed)> <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)> <x4HvmSJPIHA.360
@TK2MSFTNGHUB02.phx.gbl>
>Subject: RE: All icons in the toolbar disappeared
>Date: Wed, 12 Dec 2007 04:31:01 -0800
>Lines: 197
>Message-ID: <A991EFE7-2D73-48AA-98CF-(E-Mail Removed)>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>Newsgroups: microsoft.public.outlook.general
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93319
>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>X-Tomcat-NG: microsoft.public.outlook.general
>
> did I say it has been fixed ?
>
>Regards
>
>Best
>
>"Emily Lin" wrote:
>
>> Hi Best,
>>
>> Appreciate your update and response. I am glad to hear that the problem has been fixed.
>>
>> If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
>>
>> Have a nice day!
>>
>> Emily Lin,
>> Microsoft Online Partner Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ======================================================
>> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> --------------------
>> >Thread-Topic: All icons in the toolbar disappeared
>> >thread-index: Acg78dRiik0lTWgDSmqkGQ+8GI3SwQ==
>> >X-WBNR-Posting-Host: 207.46.19.168
>> >From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
>> <(E-Mail Removed)>
>> >Subject: RE: All icons in the toolbar disappeared
>> >Date: Tue, 11 Dec 2007 04:32:01 -0800
>> >Lines: 139
>> >Message-ID: <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>> >Newsgroups: microsoft.public.outlook.general
>> >Path: TK2MSFTNGHUB02.phx.gbl
>> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93013
>> >NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
>> >X-Tomcat-NG: microsoft.public.outlook.general
>> >
>> >Hi Emily
>> >
>> >It did not solve it.
>> >
>> >Many thanks
>> >
>> >Best
>> >
>> >"Emily Lin" wrote:
>> >
>> >> Hi Best,
>> >>
>> >> I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your
>> earliest
>> >> convenience. I am waiting for your reply.
>> >>
>> >> Sincerely,
>> >>
>> >> Emily Lin,
>> >> Microsoft Online Partner Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >>
>> >> ===================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no rights.
>> >> ======================================================
>> >>
>> >>
>> >> --------------------
>> >> >X-Tomcat-ID: 18405781
>> >> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain
>> >> >Content-Transfer-Encoding: 7bit
>> >> >From: v-(E-Mail Removed) (Emily Lin)
>> >> >Organization: [Microsoft]
>> >> >Date: Fri, 07 Dec 2007 02:00:07 GMT
>> >> >Subject: RE: All icons in the toolbar disappeared
>> >> >X-Tomcat-NG: microsoft.public.outlook.general
>> >> >Message-ID: <(E-Mail Removed)>
>> >> >Newsgroups: microsoft.public.outlook.general
>> >> >Lines: 84
>> >> >Path: TK2MSFTNGHUB02.phx.gbl
>> >> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
>> >> >NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>> >> >
>> >> >Hi Best,
>> >> >
>> >> >It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
>> >> >
>> >> >Step 1: check the issue with Outlook command-line switches.
>> >> >========================
>> >> >1. Exit Outlook 2002.
>> >> >2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
>> >> >3. Open an email you received. What is the result? If it works fine, stop here.
>> >> >4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is
the
>> >> >result?
>> >> >
>> >> >If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in
Outlook
>> to
>> >> >test the issue.
>> >> >----------------------------------------
>> >> >a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
>> >> >b. Click Tools menu > Options.
>> >> >c. In Other tab, click Advanced Options.
>> >> >d. Click COM-Add-Ins and then remove all add-ins, click OK.
>> >> >e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
>> >> >
>> >> >Test the issue again. If the problem is still there, try step 2.
>> >> >
>> >> >Step 2: Rename the Cache Files
>> >> >======
>> >> >Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four
files
>> >> are
>> >> >temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under
"More
>> >> >advanced options")
>> >> >
>> >> >outcmd.dat
>> >> >extend.dat
>> >> >frmcache.dat
>> >> >views.dat
>> >> >
>> >> >If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>> >> >
>> >> >Regards,
>> >> >
>> >> >Emily Lin
>> >> >
>> >> >Microsoft Online Partner Support
>> >> >Get Secure! - www.microsoft.com/security
>> >> >====================================================
>> >> >When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
>> >> >====================================================
>> >> >This posting is provided "AS IS" with no warranties, and confers no rights.
>> >> >
>> >> >--------------------
>> >> >>Thread-Topic: All icons in the toolbar disappeared
>> >> >>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
>> >> >>X-WBNR-Posting-Host: 207.46.193.207
>> >> >>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>> >> >>Subject: All icons in the toolbar disappeared
>> >> >>Date: Thu, 6 Dec 2007 07:17:00 -0800
>> >> >>Lines: 13
>> >> >>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>> >> >>MIME-Version: 1.0
>> >> >>Content-Type: text/plain;
>> >> >> charset="Utf-8"
>> >> >>Content-Transfer-Encoding: 7bit
>> >> >>X-Newsreader: Microsoft CDO for Windows 2000
>> >> >>Content-Class: urn:content-classes:message
>> >> >>Importance: normal
>> >> >>Priority: normal
>> >> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>> >> >>Newsgroups: microsoft.public.outlook.general
>> >> >>Path: TK2MSFTNGHUB02.phx.gbl
>> >> >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
>> >> >>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>> >> >>X-Tomcat-NG: microsoft.public.outlook.general
>> >> >>
>> >> >>Hi
>> >> >>
>> >> >>Office XP
>> >> >>
>> >> >>If I open a new email fine. If I open any email I received, there is no
>> >> >>Reply, Reply To All, Forward... In fact nothing in that line. All that I
>> >> >>have is the "From" field, "To" field, the "cc" field and the "subject" field.
>> >> >> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
>> >> >>out.
>> >> >>
>> >> >>Many thanks for any help.
>> >> >>
>> >> >>Best
>> >> >>
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >>
>> >
>>
>>
>>
>

Hi Best,

We wanted to see if the information provided was helpful. Please keep us posted on your progress and let us know if you have any
additional questions or concerns.

We are looking forward to your response.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security


======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
>X-Tomcat-ID: 178608539
>References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
<(E-Mail Removed)> <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)> <x4HvmSJPIHA.360
@TK2MSFTNGHUB02.phx.gbl> <A991EFE7-2D73-48AA-98CF-(E-Mail Removed)>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-(E-Mail Removed) (Emily Lin)
>Organization: [Microsoft]
>Date: Thu, 13 Dec 2007 09:16:02 GMT
>Subject: RE: All icons in the toolbar disappeared
>X-Tomcat-NG: microsoft.public.outlook.general
>Message-ID: <(E-Mail Removed)>
>Newsgroups: microsoft.public.outlook.general
>Lines: 327
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93567
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Best,
>
>Oh! I think that I overlooked the word "not".
>
>When you come into Outlook safe mode and open an email message, does the toolbar (Reply, Reply to All, Forward) show up?
>
>Please take a screen shot of the email message window and send it to me at v-(E-Mail Removed).
>
>How to take a screen shot, please follow the steps below:
>------------------------------------------------------------------
>a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
>b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
>c. Click Edit (menu) -> Paste or press Ctrl + V.
>d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment.
>
>Based on my further research, the issue may occur under several situations. The most common causes are:
>1. Outlook installation.
>2. Outlook profile.
>3. 3rd party addins/applications affect it.
>Let's perform the following steps to narrow down this issue and resolve the issue.
>
>#1 Insert the Office XP installation CD to repair the Office installation to see if it helpful.
>
>#2 Create a new outlook profile to test the issue.
>==================
>1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show Profiles¡*
>2. Select the "Prompt for a profile to be used" check box. Click Add¡*
>3. Type the profile name as "new outlook profile", click Ok.
>4. Select Add a new e-mail account, click Next. Follow the wizard to configure your account in the new profile
>5. After you restart Outlook, send a new email to yourself. When you receive this email, open it. Does the toolbar show up?
>
>If the problem is resolved in the new outlook profile, please import the original data into your new profile.
>
>Move data from the original profile to the new profile
>==============
>Method 1: Click File menu > Open > Outlook Data File > choose the pst file which contains the data in original profile to open it in the
>new profile. Thus, there should be a new Personal Folders in the Outlook Folder List.
>
>By default, the pst file for original Outlook profile is located in the folder:
>C:\Documents and Settings\<your-login-name>\Local Settings\Application Data\Microsoft\Outlook\
>
>Method 2: Import the PST file
>--------------
>1. On the File menu, click Import and Export.
>2. Click "Import from another program or file", and then click Next.
>3. In "Select the file type to import from", click Personal Folder File (.pst), and then click Next.
>4. In "File to Import", click Browse to locate the personal folders (.pst) file that you want to import, and then click Next.
>5. In the "Select the folder to import from" section, select the folder that you want to import, or select the top of the hierarchy to
>import everything, and then click Finish.
>
>Note: If the folder contains subfolders, and you want to include this data in the import process, click to select "Include Subfolders". If
>the destination for importing is the currently selected folder, click "Import items into the current folder"; otherwise, click "Import items
>into the same folder in". This will create matching items in the destination folder you select.
>
>If the issue persists in the new outlook profile, go to next step.
>
>#3: Come into Windows Safe mode to test the issue
>============================
>1. Restart your computer
>2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
>3. Press "Up arrow" in the keyboard to select "Safe Mode with network", press "Enter"
>4. Open Outlook in the original profile. Open an email. What is the result?
>
>If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>
>Sincerely,
>
>Emily Lin,
>Microsoft Online Partner Support
>
>Get Secure! - www.microsoft.com/security
>
>===========
>When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
>
>
>--------------------
>>Thread-Topic: All icons in the toolbar disappeared
>>thread-index: Acg8utsa2RdH2HjdQmCQxCRR8IFyHA==
>>X-WBNR-Posting-Host: 207.46.19.197
>>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>>References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
><(E-Mail Removed)> <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)> <x4HvmSJPIHA.360
>@TK2MSFTNGHUB02.phx.gbl>
>>Subject: RE: All icons in the toolbar disappeared
>>Date: Wed, 12 Dec 2007 04:31:01 -0800
>>Lines: 197
>>Message-ID: <A991EFE7-2D73-48AA-98CF-(E-Mail Removed)>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
>>X-Newsreader: Microsoft CDO for Windows 2000
>>Content-Class: urn:content-classes:message
>>Importance: normal
>>Priority: normal
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>>Newsgroups: microsoft.public.outlook.general
>>Path: TK2MSFTNGHUB02.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93319
>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>>X-Tomcat-NG: microsoft.public.outlook.general
>>
>> did I say it has been fixed ?
>>
>>Regards
>>
>>Best
>>
>>"Emily Lin" wrote:
>>
>>> Hi Best,
>>>
>>> Appreciate your update and response. I am glad to hear that the problem has been fixed.
>>>
>>> If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
>>>
>>> Have a nice day!
>>>
>>> Emily Lin,
>>> Microsoft Online Partner Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ======================================================
>>> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no rights.
>>>
>>> --------------------
>>> >Thread-Topic: All icons in the toolbar disappeared
>>> >thread-index: Acg78dRiik0lTWgDSmqkGQ+8GI3SwQ==
>>> >X-WBNR-Posting-Host: 207.46.19.168
>>> >From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>>> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)> <(E-Mail Removed)>
>>> <(E-Mail Removed)>
>>> >Subject: RE: All icons in the toolbar disappeared
>>> >Date: Tue, 11 Dec 2007 04:32:01 -0800
>>> >Lines: 139
>>> >Message-ID: <D4D8B98E-28CC-45C2-B41F-(E-Mail Removed)>
>>> >MIME-Version: 1.0
>>> >Content-Type: text/plain;
>>> > charset="Utf-8"
>>> >Content-Transfer-Encoding: 7bit
>>> >X-Newsreader: Microsoft CDO for Windows 2000
>>> >Content-Class: urn:content-classes:message
>>> >Importance: normal
>>> >Priority: normal
>>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>>> >Newsgroups: microsoft.public.outlook.general
>>> >Path: TK2MSFTNGHUB02.phx.gbl
>>> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:93013
>>> >NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
>>> >X-Tomcat-NG: microsoft.public.outlook.general
>>> >
>>> >Hi Emily
>>> >
>>> >It did not solve it.
>>> >
>>> >Many thanks
>>> >
>>> >Best
>>> >
>>> >"Emily Lin" wrote:
>>> >
>>> >> Hi Best,
>>> >>
>>> >> I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your
>>> earliest
>>> >> convenience. I am waiting for your reply.
>>> >>
>>> >> Sincerely,
>>> >>
>>> >> Emily Lin,
>>> >> Microsoft Online Partner Support
>>> >>
>>> >> Get Secure! - www.microsoft.com/security
>>> >>
>>> >> ===================================================
>>> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
>>> >> ======================================================
>>> >> This posting is provided "AS IS" with no warranties, and confers no rights.
>>> >> ======================================================
>>> >>
>>> >>
>>> >> --------------------
>>> >> >X-Tomcat-ID: 18405781
>>> >> >References: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>>> >> >MIME-Version: 1.0
>>> >> >Content-Type: text/plain
>>> >> >Content-Transfer-Encoding: 7bit
>>> >> >From: v-(E-Mail Removed) (Emily Lin)
>>> >> >Organization: [Microsoft]
>>> >> >Date: Fri, 07 Dec 2007 02:00:07 GMT
>>> >> >Subject: RE: All icons in the toolbar disappeared
>>> >> >X-Tomcat-NG: microsoft.public.outlook.general
>>> >> >Message-ID: <(E-Mail Removed)>
>>> >> >Newsgroups: microsoft.public.outlook.general
>>> >> >Lines: 84
>>> >> >Path: TK2MSFTNGHUB02.phx.gbl
>>> >> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92212
>>> >> >NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>>> >> >
>>> >> >Hi Best,
>>> >> >
>>> >> >It may be caused that the Outlook toolbar is corrupted. Follow the steps below to see if it works.
>>> >> >
>>> >> >Step 1: check the issue with Outlook command-line switches.
>>> >> >========================
>>> >> >1. Exit Outlook 2002.
>>> >> >2. Click Start > Run > type "outlook /ResetOutlookBar" (without the quotation marks), click OK.
>>> >> >3. Open an email you received. What is the result? If it works fine, stop here.
>>> >> >4. If it doesn't work, exit Outlook > click Start > Run > type "outlook /safe", click OK. > open an email you received. What is
>the
>>> >> >result?
>>> >> >
>>> >> >If the problem doesn't occur under Outlook safe mode, please restart Outlook in normal mode and uncheck all the add-ins in
>Outlook
>>> to
>>> >> >test the issue.
>>> >> >----------------------------------------
>>> >> >a. Open Outlook. (Note: If you cannot open Outlook, please come into Outlook safe mode instead)
>>> >> >b. Click Tools menu > Options.
>>> >> >c. In Other tab, click Advanced Options.
>>> >> >d. Click COM-Add-Ins and then remove all add-ins, click OK.
>>> >> >e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.
>>> >> >
>>> >> >Test the issue again. If the problem is still there, try step 2.
>>> >> >
>>> >> >Step 2: Rename the Cache Files
>>> >> >======
>>> >> >Exit Outlook. Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These
four
>files
>>> >> are
>>> >> >temporary cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under
>"More
>>> >> >advanced options")
>>> >> >
>>> >> >outcmd.dat
>>> >> >extend.dat
>>> >> >frmcache.dat
>>> >> >views.dat
>>> >> >
>>> >> >If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>>> >> >
>>> >> >Regards,
>>> >> >
>>> >> >Emily Lin
>>> >> >
>>> >> >Microsoft Online Partner Support
>>> >> >Get Secure! - www.microsoft.com/security
>>> >> >====================================================
>>> >> >When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
>>> >> >====================================================
>>> >> >This posting is provided "AS IS" with no warranties, and confers no rights.
>>> >> >
>>> >> >--------------------
>>> >> >>Thread-Topic: All icons in the toolbar disappeared
>>> >> >>thread-index: Acg4Gwy+jghDrsTKTHCKZe6edRTFvQ==
>>> >> >>X-WBNR-Posting-Host: 207.46.193.207
>>> >> >>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <(E-Mail Removed)>
>>> >> >>Subject: All icons in the toolbar disappeared
>>> >> >>Date: Thu, 6 Dec 2007 07:17:00 -0800
>>> >> >>Lines: 13
>>> >> >>Message-ID: <360333E4-3638-4C4A-8F40-(E-Mail Removed)>
>>> >> >>MIME-Version: 1.0
>>> >> >>Content-Type: text/plain;
>>> >> >> charset="Utf-8"
>>> >> >>Content-Transfer-Encoding: 7bit
>>> >> >>X-Newsreader: Microsoft CDO for Windows 2000
>>> >> >>Content-Class: urn:content-classes:message
>>> >> >>Importance: normal
>>> >> >>Priority: normal
>>> >> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>>> >> >>Newsgroups: microsoft.public.outlook.general
>>> >> >>Path: TK2MSFTNGHUB02.phx.gbl
>>> >> >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:92009
>>> >> >>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>>> >> >>X-Tomcat-NG: microsoft.public.outlook.general
>>> >> >>
>>> >> >>Hi
>>> >> >>
>>> >> >>Office XP
>>> >> >>
>>> >> >>If I open a new email fine. If I open any email I received, there is no
>>> >> >>Reply, Reply To All, Forward... In fact nothing in that line. All that I
>>> >> >>have is the "From" field, "To" field, the "cc" field and the "subject" field.
>>> >> >> From View menu > Toolbars, Standard, Formatting and Customize are all greyed
>>> >> >>out.
>>> >> >>
>>> >> >>Many thanks for any help.
>>> >> >>
>>> >> >>Best
>>> >> >>
>>> >> >
>>> >> >
>>> >> >
>>> >>
>>> >>
>>> >>
>>> >
>>>
>>>
>>>
>>
>
>
>