Laptop HP nc8230 with XP professional

If anyone out there can guide me through a safe over-install to rectify this
utility problem I would be most grateful. Options list/fields are blank and
nearly all selections do not work (and if they do it is only for current
session).

My machine may have suffered from infection but have had ESET & Exterminate
running since before SP3 upgrade arrived - what is it - nearly 6months ago -
and I run regular manual scans using both. Clean reports on both.

Just getting tired of working around this silly problem and want to fix it.

Kind regards,
Jim Parr.

Jim Parr wrote:

> Laptop HP nc8230 with XP professional
>
> If anyone out there can guide me through a safe over-install to rectify
> this
> utility problem I would be most grateful. Options list/fields are blank
> and nearly all selections do not work (and if they do it is only for
> current session).
>
> My machine may have suffered from infection but have had ESET &
> Exterminate running since before SP3 upgrade arrived - what is it - nearly
> 6months ago -
> and I run regular manual scans using both. Clean reports on both.

Go to HP's website for your specific model laptop and download/install the
latest power management software. While you're there, check for other
updated drivers.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

Dear Malke,
Thanks a lot. Will do as you suggest. Bit of a neophyte with such
procedures but understand what I need to do now. Thanks again.

Yours sincerely,
Jim Parr

================
"Malke" wrote:

> Jim Parr wrote:
>
> > Laptop HP nc8230 with XP professional
> >
> > If anyone out there can guide me through a safe over-install to rectify
> > this
> > utility problem I would be most grateful. Options list/fields are blank
> > and nearly all selections do not work (and if they do it is only for
> > current session).
> >
> > My machine may have suffered from infection but have had ESET &
> > Exterminate running since before SP3 upgrade arrived - what is it - nearly
> > 6months ago -
> > and I run regular manual scans using both. Clean reports on both.
>
> Go to HP's website for your specific model laptop and download/install the
> latest power management software. While you're there, check for other
> updated drivers.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
>

Dear Malke,

Oh Man! Found no SP3 compliant driver upgrades on HP Web site. All SP2
only. Had chat with HP representative who advised me to uninstall SP3 in
deference to SP2. Was directed to..

http://support.microsoft.com/kb/950249

...for safe uninstall procedure.

Official HP stance is apparently there are general stability and driver
compliance problems with SP3 and HP do not recommend upgrade to this level.
I smell doo-doo! But HP rep' clearly stated "power management utility
failure" on their notebooks was a recorded 'ISSUE' in their database for
SP2-->3 upgrades.

Certainly ONLY the HP resident driver for hardware seems to be radically
affected on my machine. No other specific troubles except had to
re-configure several minor settings on other drivers (eg: sound sources)
after SP3 upgrade. Could not get power management going though.

Before I travel back in time to XP proff - SP2, what do others think? Is it
possible a couple of tweaks in CMOS will make it come alive again?

Frankly if it is going to be a risky mission, I would rather just live with
a notebook that has crippled Pwr Management (machine a top-line 32bit HP
nc8230 notebook just out of 3 yr warranty).

I personally believe at this stage that 'spin' is the name of the game where
beleaguered manufacturers of computer equipment are adopting a
'behind-the-scenes' hard-line with OS suppliers' SOFTware.

This translates to - "what hoops do we have to jump through this month?" -
and by the way we are sick of it. Could be a series of abstraction-layer
skirmishes.

Sincerely yours - (new group member),

Jim Parr