From: "wylbur37" <(E-Mail Removed)>
| Someone I know who has a Windows XP Pro desktop computer has AOL
| running on it with McAfee Firewall (which is apparently tied in
| with the AOL).
|
| Recently, because of some access problem, the McAfee Firewall had been
| set to "Allow All". (There are three settings, "Allow All" programs to
| access the internet, "Filter" (selectively allow some but not others),
| and "Allow None").
|
| Later, it was decided that "Allow All" would be too hazardous and that
| it should be set instead to "Filter".
|
| After this was done, it was discovered that no internet access at all
| was occurring. When the McAfee Firewall icon was launched, a pop-up
| window would say something like "Would you like to turn on the McAfee
| firewall service? Yes/No". When "Yes" was clicked, the box would
| vanish but reappear about three seconds later. When "Yes" was clicked
| again, the box would again vanish only to reappear about three seconds
| later. So there was apparently some infinite loop, and the only way to
| dismiss the box was to click on "No". But of course, this meant still
| no internet access. (The DSL internet line, by the way, was OK. If we
| plugged it into an alternate computer, we were able to access the
| internet just fine).
|
| Then we had the idea of uninstalling the McAfee Firewall. We went into
| the Control Panel Add/Remove Programs and specifed uninstall of the
| McAfee Firewall as well as a few Windows Live programs. When we
| restarted the computer, the bootup process got to the point of
| displaying the blank desktop with its textured background and was
| about to place the program icons on it but didn't actually get to that
| point. It instead just displayed the blank desktop and that was it.
| (There was no taskbar at the bottom of the screen and therefore no
| Start Menu button). There was a mouse arrow which would move if the
| mouse was moved (but there was nothing on the desktop to click on). If
| we did Ctrl+Alt+Del, a Task Manager would eventually appear after some
| long delay, but when we clicked on "Shut Down", a box came up saying
| "Ending EXPLORER" but it didn't complete and we had to click on "End
| Task", which left us still on the blank desktop.
|
| We were able to shut off the computer only by pressing the power
| button and holding it in for about 10 seconds.
|
| We then tried booting up in Safe Mode with Networking. Similar to
| before, the black desktop was displayed with nothing on it except the
| "Safe Mode" captions along the edges of the desktop, but no program
| icons on it and no taskbar at the bottom of the screen. As before, the
| only way to turn off the computer was to press and hold the power
| button for about 10 seconds.
|
| I'd normally think of running System Restore, but how would I do that
| under these circumstances? If I knew the .exe name and path of System
| Restore, I could try to run it from the Task Manager's "New Task
| (Run)". Does anyone know the .exe name and path of System Restore?
|
| Does anyone know what else could be done?
|
| ...
Multi-Posted and Cross-Posted all over the place. Too many !
Too annoying for me to respond.
--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV -
http://www.pctipp.ch/downloads/dl/35905.asp
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