I don't know what our IT person did, but after he changed the policy
to have people change their passwords every 30 days, it asks for the
password again and prevents the user from accessing any data from
mapped drives.

XP Pro on the clients. Using Active Directory on the authentication
server. 2003 on the servers.

1. The user changes their password due to system asking them to for
expiration. They change it.
2. They log back in, they start Outlook (Exchange) and a prompt
comes up that says it does not recognize the password or user please
enter the password and a small check box to remember the password.
3. Also, any prior working mapped drives no longer gives the user
access until step 2 is fixed.

The user needs to check the box in step 2 and re-enter their new
password. Outlook and the mapped drives now work.

How do you stop this from happening? Why is it that only some clients
this happens to? Also, when this was occuring, I was able to log
into my pc with the user's id/password and there is no problem. When
they log into their pc, they get this problem.

What can I check on the client side as well?

Thanks in advance for any help.

On Mar 5, 3:47 pm, "KashMarsh" <kash_ma...@hotmail.com> wrote:
> I don't know what our IT person did, but after he changed the policy
> to have people change their passwords every 30 days, it asks for the
> password again and prevents the user from accessing any data from
> mapped drives.
>
> XP Pro on the clients. Using Active Directory on the authentication
> server. 2003 on the servers.
>
> 1. The user changes their password due to system asking them to for
> expiration. They change it.
> 2. They log back in, they start Outlook (Exchange) and a prompt
> comes up that says it does not recognize the password or user please
> enter the password and a small check box to remember the password.
> 3. Also, any prior working mapped drives no longer gives the user
> access until step 2 is fixed.
>
> The user needs to check the box in step 2 and re-enter their new
> password. Outlook and the mapped drives now work.
>
> How do you stop this from happening? Why is it that only some clients
> this happens to? Also, when this was occuring, I was able to log
> into my pc with the user's id/password and there is no problem. When
> they log into their pc, they get this problem.
>
> What can I check on the client side as well?
>
> Thanks in advance for any help.


FYI this happened again this morning when the user logged in and
opened her Outlook. She had to enter her password again and check the
box. I'm sure as more users come in, they will also have this problem
again. Anyone have any ideas? Anything I can check? What other
information do you need regarding this problem to help formulate a
diagnosis?

Thanks in advance.

KashMarsh wrote:

> 1. The user changes their password due to system asking them to for
> expiration. They change it.
> 2. They log back in, they start Outlook (Exchange) and a prompt
> comes up that says it does not recognize the password or user please
> enter the password and a small check box to remember the password.

This seems normal. When you change your password you need to tell your mail
client the new password - though I'd have vaguely expected Outlook to use
Windows integrated authentication when talking to an Exchange server. It may
depend on how Outlook is configured.

... are you sure it is the new password and not the old password they need to
enter? This could be a synchronisation delay issue.

> 3. Also, any prior working mapped drives no longer gives the user
> access until step 2 is fixed.

This I don't understand. Are you certain this is related to the mail client?
What happens if you don't start the mail client but just try to open one of the
mapped drives?

Harry.

On Mar 6, 10:52 am, Harry Johnston <h...@scms.waikato.ac.nz> wrote:
> KashMarsh wrote:
> > 1. The user changes their password due to system asking them to for
> > expiration. They change it.
> > 2. They log back in, they start Outlook (Exchange) and a prompt
> > comes up that says it does not recognize the password or user please
> > enter the password and a small check box to remember the password.
>
> This seems normal. When you change your password you need to tell your mail
> client the new password - though I'd have vaguely expected Outlook to use
> Windows integrated authentication when talking to an Exchange server. It may
> depend on how Outlook is configured.
>
> ... are you sure it is the new password and not the old password they need to
> enter? This could be a synchronisation delay issue.
>
> > 3. Also, any prior working mapped drives no longer gives the user
> > access until step 2 is fixed.
>
> This I don't understand. Are you certain this is related to the mail client?
> What happens if you don't start the mail client but just try to open one of the
> mapped drives?
>
> Harry.

No I do not know what is causing this and entering her password when
she opens Outlook everytime is not acceptable. This never happened
before. I don't think its the mail client as you also suspect.
Without starting outlook, the user cannot access the mapped drive. I
can check to see how Outlook is configured, but I do not believe it
has anything to do with email. I also looked at the authentication
server and notice the user's pc name in the security event log, not
her user name.

Please also know that when I log on as her on MY pc, her userid works
fine and can access the map drive and email works. Its is only on her
physical PC.

Thanks for the reply Harry.
KM

KashMarsh wrote:

> No I do not know what is causing this and entering her password when
> she opens Outlook everytime is not acceptable.

Every time, or just the first time after changing the password?

> Without starting outlook, the user cannot access the mapped drive.

What happens when she tries? What is the exact error message?

> Please also know that when I log on as her on MY pc, her userid works
> fine and can access the map drive and email works. Its is only on her
> physical PC.

What happens if *you* log on as her on her pc? What if you log in as yourself?

Harry.

On Mar 7, 10:44 am, Harry Johnston <h...@scms.waikato.ac.nz> wrote:
> KashMarsh wrote:
> > No I do not know what is causing this and entering her password when
> > she opens Outlook everytime is not acceptable.
>
> Every time, or just the first time after changing the password?
>
> > Without starting outlook, the user cannot access the mapped drive.
>
> What happens when she tries? What is the exact error message?
>
> > Please also know that when I log on as her on MY pc, her userid works
> > fine and can access the map drive and email works. Its is only on her
> > physical PC.
>
> What happens if *you* log on as her on her pc? What if you log in as yourself?
>
> Harry.

Harry,
The prompt only occurred after she changes her password, however why
did it ask her again the next day? The 3rd day after, it did not ask
her nor did she have any more problems.

I do not have the exact error message, but it did say that the drive
is inaccessable because of her security. Once she enters her password
in again and checks the "save" box at the Outlook prompt, then she is
able to access the mapped drive resources.

I have not tried to log on her pc, I should have thought of that.

If this happens again, I will get the exact error messages and also
will try to log onto her pc. I believe I will not be able to get to
the resouce as well as I truely believe it is somewhere in the client
or how the client is logging into the domain, not the user's id or
password.

Also, I just found out that there are 2 domain controllers. One is on
the server that has the mapped drive and has all 5 roles. The other
is just doing DNS functions. Is this normal to have 2 domain
controllers running Active Directory?

Thanks in advance.

KashMarsh wrote:

> The prompt only occurred after she changes her password, however why
> did it ask her again the next day? The 3rd day after, it did not ask
> her nor did she have any more problems.

Puzzling. Perhaps you should ask in an Outlook newsgroup since it seems to be
related.

> Also, I just found out that there are 2 domain controllers. One is on
> the server that has the mapped drive and has all 5 roles. The other
> is just doing DNS functions. Is this normal to have 2 domain
> controllers running Active Directory?

At least two, though generally it isn't recommended for a domain controller to
also be a file server or Exchange server.

Harry.