after couple of hours of troubleshooting, we identified serious trouble:

Upon update to SP1 on a Office 2007 SBE (OEM), new users cannot use Outlook
as a hidden dialog box disable menus and window minimize/maximize/close box.

This dialog box asking for name and initials disappears in half-second, not
leaving time to even press OK at initial launch.

Then the only way to close Outlook is using Task Manager as File > Exit does
not respond in any way.

This has been observed on all our PC's having SP1 installed.



Workaround :

Uninstall Office 2007

Install Office 2007

Launch Outlook

Eventually apply SP1



Note: as we cannot afford this operation for every login on any PC then
should we wait for a fix to apply SP1 on all machines?



Thanks in advance,

/Patrice

Problem identical to "Outlook unable to close" post
We still fix it by reinstalling Office without SP1

Please help!

"Patrice" wrote:

> after couple of hours of troubleshooting, we identified serious trouble:
>
> Upon update to SP1 on a Office 2007 SBE (OEM), new users cannot use Outlook
> as a hidden dialog box disable menus and window minimize/maximize/close box.
>
> This dialog box asking for name and initials disappears in half-second, not
> leaving time to even press OK at initial launch.
>
> Then the only way to close Outlook is using Task Manager as File > Exit does
> not respond in any way.
>
> This has been observed on all our PC's having SP1 installed.
>
>
>
> Workaround :
>
> Uninstall Office 2007
>
> Install Office 2007
>
> Launch Outlook
>
> Eventually apply SP1
>
>
>
> Note: as we cannot afford this operation for every login on any PC then
> should we wait for a fix to apply SP1 on all machines?
>
>
>
> Thanks in advance,
>
> /Patrice
>

Have same problem, but sp1 is alerady deploy on all my 2007 user.....

There are at least two workarounds:
- Enter Name & Initials on similar dialog on Word before launching Outlook
- Set variables in registry
Can't put hand on numerous replies to same post on public Office newsgroup.

Hope this helps,
/Patrice

"(E-Mail Removed)" wrote:

>
>
> Have same problem, but sp1 is alerady deploy on all my 2007 user.....
>

On 16 avr, 08:02, Patrice <Patr...@discussions.microsoft.com> wrote:
> There are at least two workarounds:
> - Enter Name & Initials on similar dialog on Word before launching Outlook
> - Set variables in registry
> Can't put hand on numerous replies to same post on public Office newsgroup..
>
> Hope this helps,
> /Patrice
>
>
>
> "jmanche...@gmail.com" wrote:
>
> > Have same problem, but sp1 is alerady deploy on all my 2007 user.....- Masquer le texte des messages précédents -
>
> - Afficher le texte des messages précédents -

Ho works fine. Thanks you!