I have just upgraded several Dell GX260 desktops from Windows 2000 Pro., to
Windows XP Pro. On one machine, there was a different configuration for the
CD/DVD drive. There was an external DVD Writer from HP attached. This caused
a blue screen on reboot, which pointed to a driver CDR4_2k.sys. I disabled
that driver, removed the HP device, and removed all software associated with
it. Now I can not get the internal cd device to work. It works in DOS, but
once XP starts there is no device listed. The device driver window states
there is a problem, but not help from the troubleshooting. Any suggestions?

Mike

CD-ROM Access Is Missing and Messages Cite Error Code 31, Â*Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in WiÂ*ndows XP
http://support.microsoft.com/default...b;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/secu...xp/choose.mspx

-------------------------------------------------------------------------------------------

"Mike from Connecticut (CEA)" wrote:

| I have just upgraded several Dell GX260 desktops from Windows 2000 Pro., to
| Windows XP Pro. On one machine, there was a different configuration for the
| CD/DVD drive. There was an external DVD Writer from HP attached. This caused
| a blue screen on reboot, which pointed to a driver CDR4_2k.sys. I disabled
| that driver, removed the HP device, and removed all software associated with
| it. Now I can not get the internal cd device to work. It works in DOS, but
| once XP starts there is no device listed. The device driver window states
| there is a problem, but not help from the troubleshooting. Any suggestions?
|
| Mike



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