I have just upgraded my pc to windows XP from Windows 98
SE and have installed the speedtouch 330 adsl modem.
However, when i access the internet the computer
restarts.
An error message appears on the screen saying there was a
problem with C:\windows\system32\lsass.exe . I think this
may be a registry problem but it must have something to
do with the modem as it happens when on the internet.
Can anybody help?

Thanks
justin Sherlock

I have had my computer for the last 6 months with a adsl
speedtouch usb modem. No problems until this week when
all of a sudden the computer starts rebooting itself
everytime I am on the internet. I have used system
restore but that doesn't work so I thought what have io
recently installed, nothing apart from windows xp
upgrades. My suspicion is that one of those upgrades is
causing a serious conflict with the usb modems. Microsoft
please sort this out.

>-----Original Message-----
>I have just upgraded my pc to windows XP from Windows 98
>SE and have installed the speedtouch 330 adsl modem.
>However, when i access the internet the computer
>restarts.
>An error message appears on the screen saying there was
a
>problem with C:\windows\system32\lsass.exe . I think
this
>may be a registry problem but it must have something to
>do with the modem as it happens when on the internet.
>Can anybody help?
>
>Thanks
>justin Sherlock
>.
>

You can try scanning for viruses, malware, and check your firewall
settings. It simply sounds like a bad upgrade.

I would try to repair the installation. Boot off the Windows XP CD,
choose to Install, it will find the existing installation, press R to
repair, and then it should do everything for you. Hopefully that should
fix the problem

----
Nathan McNulty


Justin wrote:
> I have just upgraded my pc to windows XP from Windows 98
> SE and have installed the speedtouch 330 adsl modem.
> However, when i access the internet the computer
> restarts.
> An error message appears on the screen saying there was a
> problem with C:\windows\system32\lsass.exe . I think this
> may be a registry problem but it must have something to
> do with the modem as it happens when on the internet.
> Can anybody help?
>
> Thanks
> justin Sherlock

As I mentioned in the other post, I would recommend scanning for viruses
and malware. Check your firewall settings if you have one, but most
importantly, try doing a repair installation.

Boot off your Windows XP CD, choose Install, Setup will find the
existing installation, choose R to repair it, and it should do
everything for you from there

----
Nathan McNulty


brian wrote:
> I have had my computer for the last 6 months with a adsl
> speedtouch usb modem. No problems until this week when
> all of a sudden the computer starts rebooting itself
> everytime I am on the internet. I have used system
> restore but that doesn't work so I thought what have io
> recently installed, nothing apart from windows xp
> upgrades. My suspicion is that one of those upgrades is
> causing a serious conflict with the usb modems. Microsoft
> please sort this out.
>
>
>>-----Original Message-----
>>I have just upgraded my pc to windows XP from Windows 98
>>SE and have installed the speedtouch 330 adsl modem.
>>However, when i access the internet the computer
>>restarts.
>>An error message appears on the screen saying there was
>
> a
>
>>problem with C:\windows\system32\lsass.exe . I think
>
> this
>
>>may be a registry problem but it must have something to
>>do with the modem as it happens when on the internet.
>>Can anybody help?
>>
>>Thanks
>>justin Sherlock
>>.
>>

I have a firewall that is constantly on. A full virus
scan does not reveal anything amiss. adware and spyware
checks are also negative. My point is that the only
programs that i downloaded were the microsoft ones on
Friday, therefore as other users are experiencing the
same re-boot problems there must be something wrong with
the upgrades.



>-----Original Message-----
>As I mentioned in the other post, I would recommend
scanning for viruses
>and malware. Check your firewall settings if you have
one, but most
>importantly, try doing a repair installation.
>
>Boot off your Windows XP CD, choose Install, Setup will
find the
>existing installation, choose R to repair it, and it
should do
>everything for you from there
>
>----
>Nathan McNulty
>
>
>brian wrote:
>> I have had my computer for the last 6 months with a
adsl
>> speedtouch usb modem. No problems until this week when
>> all of a sudden the computer starts rebooting itself
>> everytime I am on the internet. I have used system
>> restore but that doesn't work so I thought what have
io
>> recently installed, nothing apart from windows xp
>> upgrades. My suspicion is that one of those upgrades
is
>> causing a serious conflict with the usb modems.
Microsoft
>> please sort this out.
>>
>>
>>>-----Original Message-----
>>>I have just upgraded my pc to windows XP from Windows
98
>>>SE and have installed the speedtouch 330 adsl modem.
>>>However, when i access the internet the computer
>>>restarts.
>>>An error message appears on the screen saying there
was
>>
>> a
>>
>>>problem with C:\windows\system32\lsass.exe . I think
>>
>> this
>>
>>>may be a registry problem but it must have something
to
>>>do with the modem as it happens when on the internet.
>>>Can anybody help?
>>>
>>>Thanks
>>>justin Sherlock
>>>.
>>>
>.
>

Did you choose to install the Service Pack 2 Technical Beta? The only
other thing I can think of is to try that repair install

What hotfix is it that you think is causing this? They are usually very
well tested, but I guess it is possible for one to get through that
isn't of standart quality.

----
Nathan McNulty


(E-Mail Removed) wrote:
> I have a firewall that is constantly on. A full virus
> scan does not reveal anything amiss. adware and spyware
> checks are also negative. My point is that the only
> programs that i downloaded were the microsoft ones on
> Friday, therefore as other users are experiencing the
> same re-boot problems there must be something wrong with
> the upgrades.
>
>
>
>
>>-----Original Message-----
>>As I mentioned in the other post, I would recommend
>
> scanning for viruses
>
>>and malware. Check your firewall settings if you have
>
> one, but most
>
>>importantly, try doing a repair installation.
>>
>>Boot off your Windows XP CD, choose Install, Setup will
>
> find the
>
>>existing installation, choose R to repair it, and it
>
> should do
>
>>everything for you from there
>>
>>----
>>Nathan McNulty
>>
>>
>>brian wrote:
>>
>>>I have had my computer for the last 6 months with a
>
> adsl
>
>>>speedtouch usb modem. No problems until this week when
>>>all of a sudden the computer starts rebooting itself
>>>everytime I am on the internet. I have used system
>>>restore but that doesn't work so I thought what have
>
> io
>
>>>recently installed, nothing apart from windows xp
>>>upgrades. My suspicion is that one of those upgrades
>
> is
>
>>>causing a serious conflict with the usb modems.
>
> Microsoft
>
>>>please sort this out.
>>>
>>>
>>>
>>>>-----Original Message-----
>>>>I have just upgraded my pc to windows XP from Windows
>
> 98
>
>>>>SE and have installed the speedtouch 330 adsl modem.
>>>>However, when i access the internet the computer
>>>>restarts.
>>>>An error message appears on the screen saying there
>
> was
>
>>>a
>>>
>>>
>>>>problem with C:\windows\system32\lsass.exe . I think
>>>
>>>this
>>>
>>>
>>>>may be a registry problem but it must have something
>
> to
>
>>>>do with the modem as it happens when on the internet.
>>>>Can anybody help?
>>>>
>>>>Thanks
>>>>justin Sherlock
>>>>.
>>>>
>>
>>.
>>

it is a spybot worm i got it when i installed my modem
too
>-----Original Message-----
>You can try scanning for viruses, malware, and check
your firewall
>settings. It simply sounds like a bad upgrade.
>
>I would try to repair the installation. Boot off the
Windows XP CD,
>choose to Install, it will find the existing
installation, press R to
>repair, and then it should do everything for you.
Hopefully that should
>fix the problem
>
>----
>Nathan McNulty
>
>
>Justin wrote:
>> I have just upgraded my pc to windows XP from Windows
98
>> SE and have installed the speedtouch 330 adsl modem.
>> However, when i access the internet the computer
>> restarts.
>> An error message appears on the screen saying there
was a
>> problem with C:\windows\system32\lsass.exe . I think
this
>> may be a registry problem but it must have something
to
>> do with the modem as it happens when on the internet.
>> Can anybody help?
>>
>> Thanks
>> justin Sherlock
>.
>

"Justin" asked
> I have just upgraded my pc to windows XP from Windows 98
> SE and have installed the speedtouch 330 adsl modem.
> However, when i access the internet the computer
> restarts.
> An error message appears on the screen saying there was a
> problem with C:\windows\system32\lsass.exe . I think this
> may be a registry problem but it must have something to
> do with the modem as it happens when on the internet.
> Can anybody help?
>
> Thanks
> justin Sherlock


Justin

Sounds distinctly like a Sasser worm has infected your system.

Check this article form Microsoft.

What You Should Know About the Sasser Worm
http://www.microsoft.com/security/in...r_printxp.mspx

Details on how to check for and remove the worm are included in the article.
(stopping the shutdown cycle should be a big help)

Hope that helps
Pete