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Adobe Acrobat causes problems with IE6

 
 
MrMGA
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      26th Feb 2009
I recently purchased Adobe CS3 Web Premium and installed the entire suite on
a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
installed with no problems and seemed to run fine, but a weird problem
immediately developed in IE6. IE6 would start and run great (i.e., very fast)
until I clicked on either the Favorites or History toolbar buttons. Then IE6
would "hang" for several minutes until the Favorites (or History)finally
appeared in the left pane. [Note: Windows Task Manager showed little or no
CPU activity while the computer was "hung".] After the Favorites were finally
retrieved, another problem became evident: IE6 slowed to a crawl and showed
frequent high CPU activity. I have a very high speed cable modem and normally
IE6 runs very fast.

I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
"%systemroot%\inf" method. I also ran the System File Checker ("sfc
/scannow") to make sure no files were damaged. After rebooting, the IE6
problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat 8
Pro only (not the whole CS3 suite) and the same identical IE6 problems
reappeared!

Here's the weird part: if I click on Favorites in the main "menu bar" of
IE6, they instantly appear in a drop-down window and IE6 continues to run
fast. However, if I click on the Favorites "toolbar button", all the problems
described above come back. I have found that simply reinstalling IE6 fixes
the problem -- until I accidentally click on the Favorites toolbar button
again. (Note to myself: Until this is fixed, delete the Favorites button from
the toolbar and access them from the menu bar.)

Does anyone know what causes this problem and how to fix it?


 
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PA Bear [MS MVP]
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Posts: n/a
 
      2nd Mar 2009
Contact Adobe Support. (Others running IE6 and IE7 have reported the same
behavior...and worse.)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

MrMGA wrote:
> I recently purchased Adobe CS3 Web Premium and installed the entire suite
> on
> a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
> installed with no problems and seemed to run fine, but a weird problem
> immediately developed in IE6. IE6 would start and run great (i.e., very
> fast) until I clicked on either the Favorites or History toolbar buttons.
> Then IE6 would "hang" for several minutes until the Favorites (or
> History)finally appeared in the left pane. [Note: Windows Task Manager
> showed little or no CPU activity while the computer was "hung".] After the
> Favorites were finally retrieved, another problem became evident: IE6
> slowed to a crawl and showed frequent high CPU activity. I have a very
> high
> speed cable modem and normally IE6 runs very fast.
>
> I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
> "%systemroot%\inf" method. I also ran the System File Checker ("sfc
> /scannow") to make sure no files were damaged. After rebooting, the IE6
> problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat
> 8
> Pro only (not the whole CS3 suite) and the same identical IE6 problems
> reappeared!
>
> Here's the weird part: if I click on Favorites in the main "menu bar" of
> IE6, they instantly appear in a drop-down window and IE6 continues to run
> fast. However, if I click on the Favorites "toolbar button", all the
> problems described above come back. I have found that simply reinstalling
> IE6 fixes the problem -- until I accidentally click on the Favorites
> toolbar button again. (Note to myself: Until this is fixed, delete the
> Favorites button from the toolbar and access them from the menu bar.)
>
> Does anyone know what causes this problem and how to fix it?


 
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