Sounds like your InsertAddress button for Envelopes IS returning a Contact's
address information, but not the specific information you want. You might
want to read up on how to modify this and on the bug (In Word 2002/2003 the
InsertAddress button does not follow your commands in AddressLayout). I
don't know if the bug has been fixed--from your description it seems not.
A very extensive paper is available at:
http://www.slipstick.com/contacts/insword.htm
Knowledge Base Articles:
Article 209752:WD2000: Blank Lines Not Suppressed with AddressLayout
AutoText
Article 211424: WD2000: Matching AddressLayout Fields to Outlook Contact
Fields
Article 197495: OL2000: Contact Fields That Cannot Be Imported or Exported
Article 212345: How To: Modify the Layout of an Address Book Entry in Word
2000
Article 292127: Bug in Word 2002/2003 AddressLayout v. Envelopes
"swanskerry" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> We're using Office XP and Windows XP. A user wants to pull addresses
> from her Outlook contacts into Word to print an envelope to send them a
> cc of a letter. On my computer, I can select a contact, select Actions
> | New Letter to Contact to bring up the Letter Wizard in Word, click
> the Finish button to close it, then bring up the Envelopes and Labels
> window and the address is there. Sounds like a lot, but it's really
> about a three second process once you add a couple of toolbar buttons.
> It doesn't work on her machine. The address doesn't get pulled into
> the Envelopes and Labels window. The Insert Address button in the
> Envelopes and Labels window isn't a valid option, because it doesn't
> bring in the company name and adds the country. I've tried the
> AutoText trick to force it to use a specified format, and that doesn't
> work. Is there an option somewhere that prevents Word from bringing an
> address into the Envelopes and Labels window? Thanks!
>