Hello.

My Mom is having problems getting her address bar to work. She will put in a
website and it will just hang. It won't go to the web address that she wants.
She has restored it back a few days and it will work fine for a day or two
and then it goes back to not working again. She is running Windows XP. She
has also done a virus and spyware scan and nothing has showed up. She hasn't
downloaded anything new lately either. Anyone have any suggestions as to how
I can fix this for her?

Thanks.

Hi,
There's a good chance that this problem was caused by an update.

First go to Control Panel> Add or remove programs. Check the "Show updates"
box at the top. Look for Security Update KB908531. Uninstall it. That update
has been revised and re-released. If Automatic Update wants to download and
install it again, allow it.

More information at:
Problems in Windows Explorer/ Windows shell due to 908531
http://www.aumha.net/viewtopic.php?t=19125

Hope this helps,
Don
[MS MVP- IE]

"RdWngsFn" <RdWngsFn[at]discussions.microsoft.com> wrote in message
news:BC4A245E-E365-4804-BC4B-(E-Mail Removed)...
> Hello.
>
> My Mom is having problems getting her address bar to work. She will put in
a
> website and it will just hang. It won't go to the web address that she
wants.
> She has restored it back a few days and it will work fine for a day or two
> and then it goes back to not working again. She is running Windows XP. She
> has also done a virus and spyware scan and nothing has showed up. She
hasn't
> downloaded anything new lately either. Anyone have any suggestions as to
how
> I can fix this for her?
>
> Thanks.

Don, You have been the most helpful person so far. I have been having this
same problem ever since 4/17/06. I have been going through these listings
diligently and could only find answers that were too "computer complicated"
for me to figure out. I tried this because it was very easy for me to
understand and IT WORKED! Thank you very, very, very much. I hope others
have the same results I had. I was not looking forward to contacting
Microsoft and having to pay their high email, chat or phone fees for
something which Microsoft screwed up in the first place.

"Don Varnau" wrote:

> Hi,
> There's a good chance that this problem was caused by an update.
>
> First go to Control Panel> Add or remove programs. Check the "Show updates"
> box at the top. Look for Security Update KB908531. Uninstall it. That update
> has been revised and re-released. If Automatic Update wants to download and
> install it again, allow it.
>
> More information at:
> Problems in Windows Explorer/ Windows shell due to 908531
> http://www.aumha.net/viewtopic.php?t=19125
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "RdWngsFn" <RdWngsFn[at]discussions.microsoft.com> wrote in message
> news:BC4A245E-E365-4804-BC4B-(E-Mail Removed)...
> > Hello.
> >
> > My Mom is having problems getting her address bar to work. She will put in
> a
> > website and it will just hang. It won't go to the web address that she
> wants.
> > She has restored it back a few days and it will work fine for a day or two
> > and then it goes back to not working again. She is running Windows XP. She
> > has also done a virus and spyware scan and nothing has showed up. She
> hasn't
> > downloaded anything new lately either. Anyone have any suggestions as to
> how
> > I can fix this for her?
> >
> > Thanks.
>
>

"Don Varnau" wrote:

> Hi,
> There's a good chance that this problem was caused by an update.
>
> First go to Control Panel> Add or remove programs. Check the "Show updates"
> box at the top. Look for Security Update KB908531. Uninstall it. That update
> has been revised and re-released. If Automatic Update wants to download and
> install it again, allow it.
>
> More information at:
> Problems in Windows Explorer/ Windows shell due to 908531
> http://www.aumha.net/viewtopic.php?t=19125
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "RdWngsFn" <RdWngsFn[at]discussions.microsoft.com> wrote in message
> news:BC4A245E-E365-4804-BC4B-(E-Mail Removed)...
> > Hello.
> >
> > My Mom is having problems getting her address bar to work. She will put in
> a
> > website and it will just hang. It won't go to the web address that she
> wants.
> > She has restored it back a few days and it will work fine for a day or two
> > and then it goes back to not working again. She is running Windows XP. She
> > has also done a virus and spyware scan and nothing has showed up. She
> hasn't
> > downloaded anything new lately either. Anyone have any suggestions as to
> how
> > I can fix this for her?
> >
> > Thanks.
>
> I was also having a problem with the address bar and tried so many different things. Thank you so much Don for such an easy to follow solution.

Same problem w/ the address bar, but I don't have 908531 in my updates. Any
suggestions?

Thanks.

"Cool Granny" wrote:

>
>
> "Don Varnau" wrote:
>
> > Hi,
> > There's a good chance that this problem was caused by an update.
> >
> > First go to Control Panel> Add or remove programs. Check the "Show updates"
> > box at the top. Look for Security Update KB908531. Uninstall it. That update
> > has been revised and re-released. If Automatic Update wants to download and
> > install it again, allow it.
> >
> > More information at:
> > Problems in Windows Explorer/ Windows shell due to 908531
> > http://www.aumha.net/viewtopic.php?t=19125
> >
> > Hope this helps,
> > Don
> > [MS MVP- IE]
> >
> > "RdWngsFn" <RdWngsFn[at]discussions.microsoft.com> wrote in message
> > news:BC4A245E-E365-4804-BC4B-(E-Mail Removed)...
> > > Hello.
> > >
> > > My Mom is having problems getting her address bar to work. She will put in
> > a
> > > website and it will just hang. It won't go to the web address that she
> > wants.
> > > She has restored it back a few days and it will work fine for a day or two
> > > and then it goes back to not working again. She is running Windows XP. She
> > > has also done a virus and spyware scan and nothing has showed up. She
> > hasn't
> > > downloaded anything new lately either. Anyone have any suggestions as to
> > how
> > > I can fix this for her?
> > >
> > > Thanks.
> >
> > I was also having a problem with the address bar and tried so many different things. Thank you so much Don for such an easy to follow solution.

Hi,
Conduct a thorough search for malware.

See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_R...tion:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/...moving_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/secu...ywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

"Go 'Stons" <Go 'Stons[at]discussions.microsoft.com> wrote in message
news:98610C62-50FB-4430-B06F-(E-Mail Removed)...
> Same problem w/ the address bar, but I don't have 908531 in my updates.
Any
> suggestions?
>
> Thanks.

> "Cool Granny" wrote:

> > "Don Varnau" wrote:
> >
> > > Hi,
> > > There's a good chance that this problem was caused by an update.
> > >
> > > First go to Control Panel> Add or remove programs. Check the "Show
updates"
> > > box at the top. Look for Security Update KB908531. Uninstall it. That
update
> > > has been revised and re-released. If Automatic Update wants to
download and
> > > install it again, allow it.
> > >
> > > More information at:
> > > Problems in Windows Explorer/ Windows shell due to 908531
> > > http://www.aumha.net/viewtopic.php?t=19125

> > > "RdWngsFn" <RdWngsFn[at]discussions.microsoft.com> wrote in message
> > > news:BC4A245E-E365-4804-BC4B-(E-Mail Removed)...
> > > > Hello.
> > > >
> > > > My Mom is having problems getting her address bar to work. She will
put in
> > > a
> > > > website and it will just hang. It won't go to the web address that
she
> > > wants.
> > > > She has restored it back a few days and it will work fine for a day
or two
> > > > and then it goes back to not working again. She is running Windows
XP. She
> > > > has also done a virus and spyware scan and nothing has showed up.
She
> > > hasn't
> > > > downloaded anything new lately either. Anyone have any suggestions
as to
> > > how I can fix this for her?

> > > I was also having a problem with the address bar and tried so many
different things. Thank you so much Don for such an easy to follow solution.