Word mangles HTML either when used as an HTML editor or as WordMail for HTML
emails.
Take a look at some HTML creates and how it mangles the original and reply
HTML in emails to see what I mean. Take some email and save it as an HTML
file. Open an email replied to by Word and select File, Save As. Make sure
to save it as an htm file. Do the same with the original email. Then open
both in Notepad and see the differences.
--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm
"Chuck B" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have a user who is having additonal <br> tags embedded into her outgoing
>emails. Apparently the <br> tags are only inserted into the body of
>incoming HTML formatted emails that she is replying to. I believe that her
>HTML editor defaults to MS Word but I don't have a clue as to what's
>happening behind the scenes.
>
> I figure the problem might be either with Word or possibly something in
> the Exchange server (which I know very little about). My bet would be on
> Word but at this point the simple fix is to have her do her emails in RTF
> which circumvents the problem.
>
> While this band-aid works, I'd still like to know what's going on to avoid
> having it bite us in the ass at a later date.
>
> Anybody ever run across this particular problem and found a fix?
>
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